Comparion Insurance Agency

Gabriel has always answered my questions and handled my requests in a very timely manner. Thumbs up!

Steve found the perfect policy for me! First time getting auto insurance was 5 stars!

Steven G. Is professional and takes the time to explain coverages.

Awesome job Steven Grininger! You went over and beyond to assist me with the type of insurance we needed. Keep up the excellent service that you do!! Thank you!!

I have been with Liberty Mutual for more than 15 years and I always got a great service when I need help! Specially with my long time Agent, Adame Juanita! She's a best and very friendly agent that I always send out an email or call her work directly number for help and She always responds and helps out very quickly! Juanita Adame is a agent to go if you need help or to work with Liberty Mutual!

Over 30 years my car and home insurances are with Liberty Mutual and for over 20 years I am fortunate to have one person there who is taking care of all my needs, solve all my problems, answering all my questions. Her name is Juanita Adame. For me Liberty Mutual associates exclusively with this name. It was not even once when I had unpleasant feeling or discomfort dealing with Liberty Mutual because of her special way to build honest relationship with the clients, her dedication, and professionalism. For all this time it was maybe a couple times when I didn’t get her on a phone right away and even then I didn’t wait long for her call back no matter it was her working or free time or her vacation. Thank you, Juanita for your service. Hope, you will be with us for a long time!

Gabriel de la puente was very helpful when I was shopping for insurance he showed it around with many carriers and was able to find the best coverage and price for me and my wife.

Juanita was great to work with. I called a few places and she was able to give me the best quote with max coverage. She was kind, patient, and funny. Thank you Juanita for all your help. Ask for Juanita, she’s the best !

I love having Juanita as our Liberty Mutual rep. She's always very professional and prompt with our requests (home and auto). Five++ stars to her!!!

Melanie Martinez is a great and knowledgeable agent. She will make sure that you have adequate coverage on your policy. I highly recommend Melanie for all your insurance needs.

Susanne Schaible is my go to insurance agent for all my clients needs. I trust her as she is the most honest person and I know my clients are in good hands!

My agent, Susanne Schiable is amazing. I'm in San Diego, CA. She is extremely knowledgable and responsive. I reccomend her to my family, colleagues, and coworkers.

Steven Gininger was responsive, knowledgeable, and very pleasant to work with, start to finish. I was referred to his agency via my alumni network and am glad I was able to get a competitive quote and excellent coverage for my home!

Juanita Adame was extremely helpful and knowledgeable in revising my home owners insurance to make the coverage match the home that is being insured. No wasted coverage that I did not need; only the correct coverage. Thank you Ms. Adame

Melanie of Liberty Mutual is the best! I hope I won't need her but when I did she and her team were on it! My son got hit by another driver (low speed thank god) but the other side claimed it was his fault. Liberty Mutual adjustor got us taken care of, fought for us as it was clearly not his fault, and made us whole again. Car, Home, Umbrella policies are all with Liberty Mutual and Melanie is always available to answer my questions. Thanks for the awsome service Melanie!!

I have personally used Liberty Mutual, specifically Melanie Martinez for my auto insurance. I also referred my mom for her home and auto. Melanie helped us find all the discounts we qualify for and got us a great rate. Beyond that I have never had the customer service from my insurance coverage than I get with Melanie and Liberty Mutual. Highly recommend!

Anica is the only insurance broker who goes above & beyond for clients and real estate professionals. She makes easy to read charts to help us keep our properties straight but most importantly, she educates on insurance details no one ever talks about but everyone needs to know. She’s honest, super quick for escrow rushes & provides all the coverage you need! Call Anica McKesey for anything insurance related.

If i could give a negative 10 i would. The company dropped my insurance because i got my Tahoe towed from my house to a shop and back to my house to get the transmission checked; even though my insurance policy covered me for towing! They literally dropped me from the insurance and said i cant renew at all! DONT GO WITH THIS INSURANCE COMPANY THEY ARE TRASH AND JUST WANT MONEY THEY DO NOT CARE ABOUT THE CUSTOMERS!!!!!

My automatic payments increases very month WITHOUT giving me and explanation. I have tried several times to contact someone, it takes FOREVER to get anyone to respond and by the time they do , I am already busy with work or something else. DO NOT GET THIS INSURANCE! It’s scam!

I wonder if Liberty Mutual realizes that all those YOUNG PEOPLE in their commercial live with their parents and don't need homeowners insurance. That commercial is mind numbing.

Friendly service

Terrible. I have such a long list of complaints. Being insured in my house and autos I expected to be treated so much better. Unfortunately I had 2 claims Neither our fault. We are so tired of terrible customer service. Both of our adjusters again not one good thing to say Oh and our policy continues to skyrocket. Well you have lost our business

The WORST of the WORST If I could give NEGATIVE stars, I would!!! IMPOSSIBLE to get anyone on the phone, they would not update a policy unless it was "manually" updated. They told us two days.....a week later....and 38 minutes on the phone, I was disconnected. PATHETIC.....and Covid is NO EXCUSE for this kind of Customer Service.....or lack thereof!!!

ZERO STARS if i could...currently on rental insurance claim on a bedroom waterleak from upstairs tenant,, its been 12 days waiting for approval of hotel to @ least sleep in..meantime i been stress out figuring out where im going to stay another night, i dont have funds to pay for hotel then get reimburse later so im waiting on this APPROVAL for lodging which my policy clearly states im qualify for...rude customer service with a taje or leave mentalith....i regret deeply choosing this company...dont say i didnt warn you....i probably get my apt fix and ready before any approvals SMH

No dedicated agent to help, had several issues I asked to be elevated and never heard another thing and talked down to when they supposedly updated the address for insurance Impounds and they updated the ne of the new mortgage company but not the address and then told me that they can only send the bill to the address they have - they were provided the new address but apparently only updated the name and somehow the insured was at fault!? When the name of the mortgage company is correct and the address is for the previous mortgage company it is their lack of completion of inputting the new information.

Called. Phone was Answered quickly. Knowledgeable, helpful agents. Good prices, highly recommended

My vehicle was involved in an accident over 10 weeks ago. I have been trying to work with this company to have my vehicle repaired. This company is a scam. No one has been returning my calls. I can not reach a human. They have not been coordinating with the auto body shop that has been working on my vehicle. In addition to this they also cancelled my rental car reservation and created a different reservation after I received the rental car. As a result I was billed hundreds of dollars from the rental car company. I can not get a hold of an adjuster or management representative. After receiving such horrible service from this company I will absolutely be switching to AAA. Liberty Mutual is a total and complete waste of money. You truly find out the value of insurance when you have an accident and this company has turned by fender bender into a complete nightmare. Never again will I utilize a company that demonstrates such a complete lack of professionalism, care, or concern for their customers.

Horrible Appalling services and communication. I paid for the whole year from 6/17/20-6/17/21. They sent me a bill for $40.78 in May 2021 and if I don’t pay it my policy will be canceled.I called the billing for the notice and spoke to Chris. He said that I was put on monthly charges for $4 fees however I paid The Upfront for the whole year. I’m going to file complaint with insurance Department.

Watch out if you start a policy and need to cancel it if you own a business. They will tell you they never received any cancelation form. They will try and tell you ever little thing possible and its all BS. Go elsewhere, trust me

Between home & auto I spend over $2600 per year with this company. I recently had a flood in my home caused by the HOA. Due to this fact I was told that Liberty was not responsible for any payments to restore my home. When I tried to get them involved to at least mediate the situation I found that I was doing most of the work. It has now been over four months, I have had to take money from one of my retirement accounts to pay for the damages (still not done but ran out of money), and when I called and emailed Liberty Mutual with an additional question I had, I got no response. Save yourself the grief and look elsewhere for insurance.

I appreciate the customer service when I called for assistance.

Michael Kiefer is amazing to work with, very responsive in answering my questions and making sure all my insurance needs are met. You will be very happy you made the call.

Pretty average service for an insurance company. Nothing special.

Terrible cust service. Cust service rep was rude and had incorrect info.

Their anti-customer service at liberty mutual. And they continue to be but they speak English

Very expensive but a good company

Customer service unfamiliar with basic insurance inquiries

If you are military, I suggest checking out geico. Liberty mutual charges quite a bit of money for the same coverage. For an example, I wanted to cover two vehicles with a $500 deductible, rental car, and emergency services. Geico only charged me $215. That is with a speeding ticket from 2 years ago. Liberty mutual however, wanted to charge me $348 minus rental coverage and emergency services.

worst lying thieving company no integrity just wants money and changes your policy without your consent to get more money out of you, will not cover losses on a claim

GOOD CUSTOMER SERVICE

I'd give half a star if I could. The WORST customer service I've literally ever experienced. I have been trying to get help for 2 WEEKS. I've sent emails and left voicemails for multiple people and no one has said a word in response. As soon as this claim is settled, I'm switching insurance companies.

The worst customer service I have ever experienced. They continue to increase my home owner's insurance with no notification or reason at all. I left several emails for them to contact me and i have yet to receive a phone call from anyone at their office. I will be shopping around for a new company immediately. Stay away from Liberty Mutual if you know what is good for you.

Worst possible company to handle a claim. Terrible people who do everything they can to string you along without settling a claim.

Awful service the worst insurance company I ever dealt with -5 star is what they deserve