Comparion Insurance Agency

Neil Buffalo is the best. Up-front honest and straight forward. Highly recommend

Excellent service, and very personable!

Sarah Hoffman at the Portage, MI location has been nothing short of amazing! Not only did she support me and my husband with saving approx. $500/year (between homeowners and auto), but she did it all with kindness, speed and accuracy. I highly recommend Sarah as your next insurance agent! You will not regret your decision.

Very easy to work with, competitive prices and quick response. Sarah does a great job!!

Sarah was very helpful with all my insurance needs. I got a large reduction in my home insurance and a smaller reduction on my auto. I had Progressive and was somewhat satisfied but my daughter recently had a bad experience with them so I decided to switch to Liberty Mutual.

Neil has been great! We’ve been working with him and Liberty for more than 10 years. He responds quickly to all calls and requests.

Neil has been a long term and stalwart friend. I love the guy; he always hooks me up with what I need. And he makes me feel like I just stole my insurance with the deals he gets m.

I’ve been with Sarah for years! She’s quick to address all of my family’s needs. A pipe broke under my mom’s home. Sarah helped us get to the right department for the claim. The claim went very smoothly. I highly recommend Sarah and her company

Neil is a pleasure to work with. Always knowledgeable and responsive.

Sarah has helped me time and time again save money on my car and rental insurance, happy customer!

I’m Dutch and don’t wanna pay much, talking to Neil he made the pocket book happy!! Thanks a ton!!

Neil B is a great agent! Very helpful and honest! Great person all around! Very knowledgeable in his field and easy to understand! I would highly recommend Neil!!

Amazing Agency! Neil was a pressure to work with and answered all the questions I had. I recommend this company to everyone!

Neil is a pleasure to work with. Always answers questions. I appreciate having him as a agent.

Jim Cech from the Portage office is a true professional. We discussed my insurance needs and with his experience and patience, I have never been more educated in the insurance I was purchasing. That is truly a gift that we could all use. I recommend him to all my friends and family and you should too. A E

Sarah is the absolute best!! She is always very professional and helps me figure out every way I can save money on insurance. I highly recommend her!!

I recently had the pleasure of working with Sarah for a policy on my new house. She was able to quickly provide me with quote that fit all my needs. I would recommend Sarah to anyone!

Very professional and helpful

Awesome customer service

Sarah Hoffman is amazing to work with! She is so helpful and is always available to answer my questions. Thank you Sarah!

Have had Sarah as my agent since she started doing insurance. She has been very helpful and responsive.

Sarah Hoffman has been my Agent for several years. She has been amazing to work with. She responds to any calls or questions quickly. Service is top notch! Best insurance agent I have ever had!

Sarah has been our insurance agent for several years now. She is always prompt with responses when we need information or assistance. I always recommend her to people!

Sarah provides 5 star service with every insurance coverage request. Always ready to search and find the best rates.

I have been with this company for years. I have 8 policies with them, from dirt bikes to home owners to life insurance. Not even USAA can match the prices and service. Highly recommend working with them.

Worst experience, unintelligent, expensive, useless. Are a few things that come to mind.

Neil was very helpful and explained alot of things to me..he got me insurance quickly and was very generous with his customer service

Saving money and enjoying the service.

Good coverage 3 times the cost of state farm

They initiated A policy at Quoted Rate then arbitrarily increased rate directly auto debit my bank account. Many phone calls and time but with an increased rate because pro-rated since two months elapsed.

Liberty liberty Mutual.. #1 in my book.

Great with claims, terrible with changes to policy and paperwork.

NOT a local agent!! I called to get a quote answered 5 mins worth of questions, then was transferred to a new agent who asked me the SAME questions, then transferred me to ANOTHER agent who started to ask the same questions AGAIN! Never ended up getting my quote, because I hung up. If this is how their service is on the FRONT end, I can only imagine how horrible it is when you really need something. Moving on to another company!

Horrible customer service and you can find better prices

Wanted to charge me 4x more than current insurance

A little pricey but worth it

Got what I needed

Saved me a bunch of money

Our rep has retired and we still grt great service.

No staff. Dont care. Might have to change companies

Highly competitive rates, comprehensive coverage, and customer service is top-notch. I've had questions, and Colleen is quick to answer or follow up almost immediately. I'm more than happy with Liberty Mutual, and have recommended them to friends and family.

TL,DR: This business is shady at best. Shop with caution. We went with liberty upon buying our home. They messed up our move in date, and sent an agent out to inspect the house nearly a month before we even owned it and threatened to cancel our policy due to the fact that the home was unoccupied and the roof was old. We got in contact with them and told them that they had the wrong move in date and that our home inspector said that there was still a good 5 years until the roof needed to be fixed, and that we could provide proof of both of these things. Their agent said that it was not an issue and that there would be no problem fixing the date and contesting the inspection. Two months go by without a word, and we receive notice that we failed to provide evidence that our roof was fine (evidence that we offered them mind you) and that our policy was canceled. They were not going to accept any argument on the matter, the legality of which is shaky at best. Now I have no insurance on my home completely out of the blue. They may offer good rates, but their processes are all over the place. Don't use this company if you don't want to be left high and dry.

They have the worst customer service and follow up possible. They have competitive rates but better hope you dont every actually need to use the service you a paying for. I have been dealing with an insurance claim for 2 months and cant get follow up.

Not happy about not having an agent to talk to face to face.

The local agent I work with is great, however Liberty themselves has absolutely terrible customer service and don't bother getting the Roadside Assistance, it is awful. It took an hour for them to even schedule a tow truck and another hour before it showed up. That was after several phone calls from me and them trying to make us wait for a tow truck that was coming from 2 hours away. There was a tow service within a few miles of us, but they didn't want to use them because they weren't on their list of preferred providers. When I complained, I was told that someone would contact me within 48 hours, nothing. Let them know and they said someone would contact me that day, nothing. A week later, still have not heard from customer service. Glad I am paying you hundreds of dollars a month to get treated like I don't matter!!

Local service is fantastic however the customer service at the Liberty Claims dept is the absolute WORST I have ever encountered. Leaving several messages with no responses, e-mail no response, even as far as being HUNG up on by a customer service rep, terrible customer service. I will be finding a new company for home and auto.