1 out of 5
Someone hit me from behind and Liberty jacked my rate up over $350./yr.
LIBERTY sent me to one of the shops they "deal with", Gerber Collision. Gerber gave me an initial written quote of $1,003 (which they did not send a copy of to Liberty Mutual) and added that the price could be a little higher based on wether or not there was more damage under the back bumper. Good thing, I had Liberty send me the check to pay Gerber. The check was made out for $2,300.+. I was shocked! NO ONE EVER WALKS OUT OF THE MECHANIC SHOP EXPECTING TO PAY MORE THAN DOUBLE THE ESTIMATE.
I had them put all of the "damaged" parts into my car and when i looked at the right tail light, it was still in perfect condition! They replaced a perfectly good rear light fixture! As a favor they were supposed to replace a burned out bulb in the driver side front headlight. When I checked that out, the entire assembly was brand new! The mechanic claims that he cleaned the glass because it was dirty, and he was thinking about my safety. Really? Why didn't he clean the filthy one on the passenger side? Liar.
Gerber sent me a customer survey and when I ripped them a new one, they called me. The guy talked non stop, blah blah blah, 7 minutes straight. I hung up on him.
I am furious with Liberty Mutual. They are no better than the rest of the nasty Pigs in Insurance who claim to care about me or you.
Don't EVER go to Gerber Collision. Scammers.