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We're ready to offer personalized advice and quotes on auto, home, life, pet, and more.

Your local Comparion agents offer expert assistance to get the right vehicle coverage that fits your needs and budget, no matter what you're driving.

Vehicle

Whether you rent or own, protect your home and belongings from damage or loss by talking to a local Comparion agent today.

Property

The things that are the most important to us require the best protection. Rest easy with the right life insurance and other specialty coverage.

Life and other

New York

At the Comparion office in Rochester, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Rochester office is located in the building next to the Marriott Courtyard.
For more than 15 years our office has proudly served the communities of Rochester, Brighton, Chili and Henrietta.
Causes close to our hearts
Our representatives participate in a number of community activities including:
<ul>
<li>Volunteering at the Flower City Habitat for Humanity by clearing property for a new home.</li>
<li>Volunteering at the Al Sigl Sports Classic.</li>
<li>Volunteering at Open Door Mission to sort through clothing donations.</li>
</ul>
Talk to a Comparion Agent Today
Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Rochester, NY

I have had my home and vehicle insured by Liberty mutual for the past 10 years.  If all you want is the belief you have coverage without any resemblance of any kind of customer service, this is the place for you! I was not calling in to place a claim nor have I ever! I was mearly trying to get information on a policy that I had purchased earlier this year. It was an additional business liability insurance. As it turns out the cockamami broker that sold it to me sold me something that was completely not what I needed.   On top of that, to add insult to injury, I spent approximately 8 hours on the phone going through phone trees and listening to crap music! The few times I was able to actually get to a human being they were either clueless about what to do or how to do it! Can't even imagine what would happen if I actually had a claim with this company. If you enjoy being abused and treated like a number,  this is probably the  insurance company for you. Otherwise I woulds steer clear at all cost. As of today I'm in moving all my insurances to another company that actually treats me as a human being .  Someplace that is reasonable and has people that at least can fake sincerity!  My advice to anyone who might give a rats ass either way and is in the position to do something about it, would be to save the money on the stupid ass mascot and train people how to do their job!

Hello Janis, thank you for sharing how you feel!

Hi Adam, thank you for taking the time to leave us feedback. While I understand you are disappointed with Liberty Mutual’s service, this is a local sales office and may not be the best place to address your specific concerns. If you’d like additional help with service, please call the Service Team at 844-266-4213.

Update: The local agency staff are good people and listen to you. However, the national call center and Liberty Mutual no longer have good customer service.
Do not, I repeat do not use this company. I was a customer for 16+ yrs. and can count the number of claims on 1 hand for that entire time and never missed a payment. I made my payment per usual toward the end of the month and it just so happened it was a couple of days before the weekend so the entire online process was held up because banks don't operate on the weekend. My payment ended up being late and unbeknown to me I was charged a $10 late fee. Next month comes, no bill received. I called to ask what my bill was and ahhh yes, cancelled over a $10 late fee. Guess that is how Liberty Mutual and this Comparion Insurance Agency take care of loyal customers. When I first started using this company they were caring and nice but now their customer representatives are very inconsiderate and rude. In particular this guy named "Nick" If you choose to select them for insurance, good luck.

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied.

This is the worst insurance agency I’ve ever dealt with you call and call and call and no one calls you back.

Thank you for taking the time to leave us feedback. While I understand you are disappointed with Liberty Mutual’s service, this is a local sales office and may not be the best to address your specific concerns. If you’d like additional help with service, please call the Service Team at 844-266-4213.

I have been trying to deal with Liberty Mutual for months now. My friend past away the beginning of July. Went to this office. They said they couldn’t do anything until I got executor letter. Got appointed by the court. Went back and agent said they don’t deal with Liberty mutual any more. Several days on the phone waiting 45-60 minutes to no avail. with Liberty Mutual. My friend’s insurance was paid for a year, renters insurance paid for a year should be getting a refund but even though I sent a registered letter to Liberty Mutual I got no response. I just got a bill in the mail for insurance!!!!! He hasn’t owned the car in six months. Never heard anything about my registered letter explaining everything. I have no idea what to do now except report back to the surrogate court on the fraud being perpetuated. My friend dealt with this office for years. I’m at a loss.

We can’t thank you enough for your kind words, Donna! Your review means a lot to us.

We were out of town and had wind damage to our camper - took pictures of the damage, answered some questions and submitted a claim on line. We had an estimate for repairs within 24 hours and a check in less than a week! They were amazing!!!

Hi Alecia, the local sales agents in this office thank you for your positive review!

Hi Holly, thank you for taking the time to leave Elana and Jeff such a great compliment!

Great ppl Elana, Jeff helped us with insurance

Jeanette worked diligently with all my needs

Hi Maletha, thank you for taking the time to leave Jeanette such a great compliment.

Great customer service Jeanette worked fast but Thoroughly To make sure all my needs were met

Hi Zanovas, that's great to hear! Thank you for your kind words.

Jeanette Dumas helped me with all my needs quickly and professionally and made the experience less stressful

Hi Sauntai, thank you for taking the time to leave our Jeanette such a great compliment.

Jeanette Dumas was very knowledgeable and great to work with definitely recommend

Hi Jenna, thank you for leaving Mike such a positive review!

I worked with Mike and he was fantastic and took care of everything I needed!!

Wow! Thank you, Eebs! This review made my day.

I am so grateful for Elana helping me out. Not only was she understanding, she was very patient with me and answered all of my concerns. She is a wonderful person to talk to. Thank you for all that you do. You are much appreciated!

Thank you for your positive review, Domenic! This kind of feedback motivates us to continue exceeding quality standards.

Insurance agent Elana was most helpful, professional, and attentive. She was prompt and effective without being intrusive. Elana clearly explained all my options and made it easy for me to follow up. I now have a new policy for my home and auto without any unexpected hassles or delays. Thank you, Elena!

Elana has been very helpful explaining what coverages were the best fit for myself and my family. Can't thank her enough.

Hi Maria, thank you for taking the time to leave Elana such a great compliment!

I had a great experience, this company helped me emmensely. I saved about 100 dollars per month!!   My agent was Elana, use their services, you will not be disappointed!!

Hi Joelle, thank you for taking the time to leave us a review.

Excellent service by Marianna Muscatella! She will work to provide you the best service for the BEST PRICES!!! Give her a call, you will NOT REGRET IT!

Hi Jennifer, thank you for taking the time to leave our local sales agents such a great compliment.

I love this place!!! They work hard to get you insurance and protection the right way!

Hi Dan, thank you for taking the time to leave our local sales agents such a great compliment.

Always available to answer any questions and help get things done. Saved me a bunch of money from my old insurance policies.

I understand your frustration. We pride ourselves in providing the best experience and service to our customers. I was able to research your policy and it was actually not sold through this local sales office. If you'd like to review your policy, please call at 844-349-8391.

Liberty Mutual Owned. Liberty Mutual will screw you over and over. They are helpful if you can get ahold of a person, but the corporation is designed to screw over it's customers. They are no help. NY requires a photo inspection, but none are within 50 miles that are open. You have a small window of time to figure out something. They are the worst insurance company I have had in 40 years. I will be dropping them next week. The dealerships say they are the worst company to deal with. They screwed up m y ID cards over 6 times and it took several days to get it figured out. Beware.

Hi Phil, thank you for taking the time to leave our local sales agents such a great compliment.

Myself and my clients have worked with Brent Seewald and Pete Harris for years. They have always been there when needed and are extremely knowledgeable and responsive. A must call when shopping insurance or if you have questions about a claim. I cannot recommend more!

I have had nothing but positive experiences working with Mrs. Parks thus far! She has been an absolute professional and held herself in a way I haven’t seen from folks in the field in forever. I am so excited to make my switch with the whole family in the near future!

Thank you for taking the time to write this amazing review. We appreciate the feedback!

Excellent service by Peter Harris! Peter has been my trusted auto and home insurance agent for 5 years now. Peter is always attentive, quick to respond, and is happy to help out in any way.  I always know I will get the correct answers to any of my concerns. Always a pleasure talking with Peter when I need to reach out. Thank you for the great service!

Got good quotes. Awesome customer service and speedy

We appreciate the 5 stars Deann! Thank you!

Peter Harris is amazing.  He's personable, thoughtful,  and always available when I need him.  I recommend him to any/everyone who is looking for the best agent !

Jessica is amazing they always take care of us! Excellent customer service highly recommended!!!!

Thank you for taking the time to leave us such a great compliment, Angela. We appreciate you recommending our services in your comments and we're happy to hear that you had a wonderful customer experience.

The customer service I got with Jessica was by far the best ever. She made it easy and really explained my best options . She is what the definition of customer service should be . I am recommending this place because of her!

Thank you for your positive review, Zachary! This kind of feedback motivates us to continue exceeding quality standards.

Comparion Insurance is THE place to go for literally any kind of insurance you need. From your traditional auto, home and life to more specific-but in my view necessary-pet, jewelry, retirement or other “umbrella” insurance. Ask for Mike, he can compare Liberty Mutual, Progressive, Travelers or any Insurance to find you the BEST deal for ANY kind of insurance you and your family need to live a more stress free life.

I love Comparion, they have the best service in town

Thank you very much for the great review! We are glad she was able to help you with your insurance policies.

Elana is amazing. She has a real passion for the job as it shows through her work! Would highly recommend going to her if you are in the market for insurance.

I’m so grateful for your kind words, Bradley. Thanks for sharing your review with us and the community.

Brent Seewald has helped us immensely to wade through the sometimes confusing world of insurance products. He carefully looked over our financial needs, informed us how taxes were going to affect our decisions, and set us up with a pair of single pay whole life policies that are perfect for our financial situation.

Hi Barbara, thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Brent Seewald knew our financial needs and was well versed on how taxes would effect us. He was able to set us up with a couple of whole life policies that have been working well for us . Thanks

Brent Seewald is the best and knows is stuff!!!!

Brent Seewald is my agent he is very knowledgeable and professional. I recommend anyone to use Liberty mutual.

Hi Michele & David, thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Our agent, Brent Seewald, helped us secure insurance for our home, auto and small recreational vehicle. Liberty Mutual provided the best price and allows easy management of our policies online. If there is ever a need to call, our questions are quickly answered.
We have been extremely happy with our coverage.

Excellent service and rates at Liberty Mutual.  Brent Seewald is great!

Hey Tami! Thanks very much for this great review and we are glad we could help you out with your insurance needs. Please keep us in mind if you know anyone else that may be looking for insurance, we are here to help!

Comparion Insurance is amazing! My agent found a way to give me significant savings!
Mrs.Parks is the best in my book!
Highly recommend this agency.

Thank you for taking the time to leave us such a great compliment. We appreciate you recommending our services in your comments and we're happy to hear that you had a wonderful customer experience.

I have enjoyed working with the Comparion team for a long time.  I am always pleased how quickly I hear back whenever I need something.  I would recommend working with them.

Your review means a lot to us and lets us know we are on the right track! If you have friends who need insurance, please send them to this outstanding team!

Everyone is the office was very friendly and helpful.

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Hey Richard, we are glad the Comparion Insurance site is working well, and your local office is a good resource for your insurance needs. Please reach out to any of our local agents if there is anything we can do for you.

This site is great for all insurance needs

Aprille, we are glad you are happy with Comparion! If you have friends who need insurance, please send them to this outstanding team!

This place is amazing! I would definitely recommend Comparion!

Hey Elzra, thanks very much for the kind review. Mike is one of our best and we are glad he was able to help you with your insurance needs!

I appreciate the help that I received from Mike Barry really good guy helped me fix my small issue with no prob

Hi B Macswan, thank you for taking the time to leave our local sales agents such a great compliment.

Thank you for taking the time to leave us such a great compliment, Lori-Anne! We appreciate you recommending our services in your comments and we're happy to hear that you had a wonderful customer experience.

Peter Harris has been my insurance agent for years. He has always been wonderful and gone above and beyond. Never was this more true then after I got in a bad accident with my son in June out of town. It was a traumatic experience and I really felt like he made the process so much easier and less daunting. I just bought a new car this week and even though it was Thanksgiving weekend, he made sure I had everything I needed by Monday morning. I can’t say enough nice things about working with Peter at Comparion.

Hey Michelle! Thank you so much for the review. We are so happy we could help you with your life and other insurance policies.

Incredible customer service and the nest rates! We switched everything over and added on life insurance. Thank you Elana you're the best!

We have had a great experience with our agent.  Brent Seewald has always gone above and beyond for us answering our questions about our policies as well as shopping around for the best rates for us.

I have insurance with this company and it was great

Hi Min, thank you for taking the time to leave our local sales agents such a great compliment!

I can’t say better things about this place!!! I went in looking for insurance and they were able to shop it around and find the best price for me. They were also able to take pictures of my car the same day.. most places I went to I would have had to schedule pictures and they were booking out at least a week!!!! Loved this place!

Elana helper me above and beyond what I could imagine. She even bundled my insurance and saved me more yearly with home and auto

Hi Thomas, thank you for taking the time to leave us a review!

Kyle help me understand what coverage to get and best of all he saved me money

Hey Travis! I am glad we were able to help you out. Thanks very much for the review

Thank you very much for the kind words Jackie!

Such a great group of agents! I would recommend everyone use them!

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time.

Hi Sabrina Harling, Thank you for taking the time to leave us a review!

Hi Kelsey Maddox, the local sales agents in this office thank you for your positive review!

4 different calls today and more than 1 hour on waiting just to get one answer. I can’t imagine the day I start a claim.

Hi Fran Dunbar, thank you for taking the time to leave us a review.

Person who came to the reception window was very pleasant and helpful. No longer able to really have face to face with agent and they do not except payments at this office.

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

Absolutely horrid company. One of their drivers smashed into me. I was told I could pick a shop to fix my vehicle. It’s been 3 weeks & my vehicle has STILL not been towed to the shop I chose. It’s been sitting for weeks at the original tow place. I have no vehicle to get around in & a two year old. I called my collision shop & was told it hasn’t been towed to them because liberty mutual hasn’t paid the storage & tow fee in order to release it. As a result my shop had to pay in order to get it towed to them. WHAT!? If you have liberty mutual & have to file a claim, im praying for you. They will drag out the process as long as they possibly can. 3 weeks since I filed my claim with zero progress. I was told an adjuster would reach out to me in 1-2 business days. I haven’t spoke to an adjuster once. I’m forced to deal with the claims department where I’m literally told “I need to wait” or told they will leave a call back number for my adjuster to reach out. Only for them to NEVER call. HIGHLY unprofessional. Run far far away if you have a choice.

Their auto and homeowner rates were substantiality less than my previous provider.

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.

Horrible company !!! Run away . Customer service is the worst I've ever had to deal with. Left on hold for hours the just hung up on. Multiple times.

They low balled me on a insurance claim. Where not very diligent on getting to my case or following up. I don't recommend. I just know if I have any issues the bill will be completely mine to cover. Don't waist your time if you want a good insurance company.

The agent took time to go over my current policy with me, we made comparisons on how he could add value to my policy by switching to Liberty. He stay in touch with me throughout a few days and also recommended additional services.

Very unprofessional on phone for thirty minutes talking about absolutely nothing and still didn’t answer the question over priced and very very very rude

Marianna is amazing she helped my grandma get new insurance without any isssues  and I loved how she’s was very patient understanding very good at her job thank you again for the help

Thank you for your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.

I called to cancel my ATV insurance and they said the policy automatically cancels if I don’t pay my bill. A month later I get an email saying they automatically extended my policy and I owe them $11 or they will send it to collections.

Robbery! And they are full of it! Bottom line!

Liberty mutual has been nothing but a headache they take there time with things ignore clients and so much more. The lady that responds to claim call is every rude and unprofessional told me she works whenever she wants' she told me she sent me an email which I been waiting for 4 days for and still have yet to receive. There driver smashed my car no license now Im stuck with no car and missing work due to there fault they keep giving me run arounds claims lady told me what do I pay insurance for call and file your own claim I suggest staying every far from Liberty mutual THEY WILL MAKE YOUR LIFE HELL ' P.S Please get rid of claims lady she is making your business unprofessional thank you .

Terrible insurance company tow never showed an i paid for my own an still waiting on refund dont use there insurance,poor customer service switching companys

I've tried contacting my agent, Matt Witt, and I get nothing but the runaround.  You can not contact them on the weekends, or evenings, so if you need help when getting pulled over after hours, forget it.  They reported me as having a lapsed insurance (which I did not) so my car got impounded and towed - for their incompetence.  Run from this place, liberty mutual is rubbish.  Whenever you need help, count on their mascot, an ostrich, with their head in the sand.

Thank you for the 5 stars, Brenda Parker-Boyd!

Thank you for the 5 stars, Jamie Reichel!

Taylor G. has been absolutely amazing. He is kind, professional, has a sense of humor, and let's me call with random questions without sounding annoyed with me (I'd be annoyed with me). He did my quote on his day off with no hesitation. He took the time to explain everything to me and let me know what exactly I was purchasing. Above all, he got me a policy for way cheaper than I was quoted by other companies. Thank you Taylor G. for being an absolute delight to work with.

Thank you for the 5 stars, Robert Young Wellness Coach!

No one called me back all week. Called Liberty Mutualon Monday I was told someone would call me back that day still haven't heard from Liberty Mutual insurance and it is now Saturday.

Their reps are so sweet and kind.But their rates are astronomical.Wanted me to pay $700 and something for liability only on a 2008  Chevy Cobalt a car that is 12 yrs old.Now don't get me wrong.My eldest daughter did tell me they are a good insurance company but I guess NOT for me with those prices.Others might get cheaper quotes.And NO accidents or DUI's or DWI's good clean driving history I have.

Comparion Insurance Agency
Rochester, NY

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About the Rochester, NY office

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Comparion Insurance Agency Rochester, NY

Quote with an insurance agent in Rochester, NY

About the Rochester, NY office

Reviews about Rochester NY

Comparion Insurance Agency
Rochester, NY