Comparion Insurance Agency

Raleigh, NC
"Expert insurance advice from a member of your local community"
Local office in Raleigh, NC

Our office

4109 Wake Forest Rd
The Edge
Raleigh, NC, 27607
Get directions
Hours
Monday:
8:30am - 5:00pm
Tuesday:
8:30am - 5:00pm
Wednesday:
8:30am - 5:00pm
Thursday:
8:30am - 5:00pm
Friday:
8:30am - 5:00pm
Saturday:
By appointment only
Sunday:
By appointment only

About our office

At the Comparion office in Raleigh, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Raleigh office is located in the Arena Centre on Sunday Drive. Central location with easy access to I-40, the I-440 Beltline, I-540, Research Triangle Park, RDU International Airport, Cary and Downtown Raleigh.

For more than 40 years our office has proudly been serving the Triangle area.

Causes close to our hearts

Our representatives participate in a number of community activities including:

  • Partnering with universities such as University of North Carolina Chapel Hill, Meredith College and East Carolina University to provide savings for alumni.

  • Providing educational seminars to many local businesses and organizations to increase community understanding of insurance products.

  • Supporting non-profit organizations such as Ronald McDonald House and Habitat for Humanity

Talk to a Comparion Agent Today

Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Quote with an agent

We're ready to offer personalized advice and quotes on auto, home, life, pet, and more.
Start your quote

Our insurance partners

Did you know Comparion agents offer insurance from Liberty Mutual and many other companies? Agents can quote trusted insurance partners with products that cover your family, income and assets like a home, car, boat or jewelry. Our mission is to help you find the right insurance coverage at affordable rates.

Our key partners are listed below. We also offer dozens of other national and regional insurance companies depending on where you live.

  • Safeco Insurance
  • American Modern Insurance
  • Homesite Insurance
  • Nationwide Insurance
  • National General Insurance
  • Protective Insurance
  • Progressive Insurance
  • rli
  • Travelers Insurance

Meet our agents

Our agents are licensed in:

  • Indiana
  • Kentucky
  • North Carolina
  • South Carolina
  • Tennessee
  • Texas
  • Virginia
A home ready to be insured

About Comparion Insurance Agency in Raleigh, NC

Local sales agents serving customers in Raleigh, NC. We're launching Comparion Insurance Agency: A Liberty Mutual Company to help consumers and small businesses get the expert advice they need to find the right insurance policy. Comparion agents will help you find personalized coverage to fit your budget - offering options from Liberty Mutual and many other national and regional insurance companies.
Learn more about us
Google Reviews
3.57 / 5
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(152 Reviews)
5 out of 5
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Service is excellent
Response from Comparion Insurance
November 8, 2022
Hi Kimberly, thanks for your kind words.
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Response from Comparion Insurance
October 28, 2022
Thank you!
5 out of 5
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The agent was very friendly and explained. Was a great experience highly recommend
Response from Comparion Insurance
October 25, 2022
We appreciate you recommending our consultation services and we're happy to hear that you had a wonderful customer experience.
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Response from Comparion Insurance
October 25, 2022
Thank you Brantley!
5 out of 5
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Response from Comparion Insurance
October 25, 2022
Thank you!
5 out of 5
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My agent Morgan is the best! I have never been treated so well by a company or agent! Do not hesitate to ask them for a quote! I’m so glad I did!
Response from Comparion Insurance
October 25, 2022
Hi Dorisa, thanks for your kind words. We look forward to helping you again in the future.
1 out of 5
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Liberty Mutal is full of it. I contacted them in mid September about starting a new policy in October when my current one ends did a quote everything. For the rest of Sept until I paid my down payment on September 30 for my policy to start on Oct 08 I got emails phone calls and texts about the quote I had waiting. On 0ct 15th I get a letter dated for Oct 07 stating they are removing all phyicial damages covered. I financed my car so technically I do not have the coverage I need now for a car I am still paying on. But all those emails and calls I got bout the quote I had not once did any one contact prior to my policy starting to inform me of this why basically I would have had the opportunity to take my business elsewhere and obtain a refund on my down payment they purposely waited until my policy was in effect. Trolls ?
Response from Comparion Insurance
October 25, 2022
I understand your frustration. We pride ourselves in providing the best experience and service to our customers. I was able to research your policy and it was actually not sold through this local sales office. If you'd like to review your policy, please call at 844-349-8391.
5 out of 5
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Brianna Postlethwait is an excellent agent/sales representative. I have been working with her for 2 years and have received superb support and direction from her on our homeowners policy and an auto policy. She has made the purchase and renewal of our North Carolina insurance needs very easy.
Response from Comparion Insurance
October 19, 2022
Wow, we were blown away by your positive words. We really appreciate the time you took to write such a detailed review! Thank you!
5 out of 5
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Very helpful and knowledgeable. My agent was Cynthia and she helped me get the policy I needed ASAP.
Response from Comparion Insurance
October 19, 2022
Hi Fernando Salazar, Thank you for taking the time to leave us a review.
5 out of 5
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Great rates and top notch service! Plus they were able to save me even more money by moving my auto insurance to another company. Highly recommend!!
Response from Comparion Insurance
October 19, 2022
Hi Eusebio Ramos, thank you for taking the time to leave our local sales agents such a great compliment.
5 out of 5
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Kelly Goode is one of the most customer-centric agents I've ever worked with! She provides information which helps YOU can make an informed decision.
Response from Comparion Insurance
October 19, 2022
Wow! Thank you. This review made my day.
5 out of 5
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I’m not a fan of insurance but as a result of my agent, I couldn’t be more thankful. Highly recommended!!
Response from Comparion Insurance
October 13, 2022
Hi Mike, thanks for your kind words. Look forward to help you or your friends and family in the future.
5 out of 5
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Response from Comparion Insurance
October 12, 2022
Thank you!
5 out of 5
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I have worked soley with Kelly Goode with Liberty Mutual for almost 20 years. She is the consummate professional and an expert in her field. I trust her!
Response from Comparion Insurance
October 10, 2022
Hi Karen, thank you for taking the time to leave our local sales agents such a great compliment.
5 out of 5
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Response from Comparion Insurance
October 10, 2022
Thank you Keith!
5 out of 5
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Response from Comparion Insurance
October 10, 2022
Thank you Sandra!
5 out of 5
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I had a fantastic experience with my agent who was new to the company. I already had an auto policy and she was able to further explain the coverages.
Response from Comparion Insurance
October 10, 2022
Thank you Gene! We are so glad you had a good experience.
5 out of 5
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Liberty Mutual has been amazing thanks to my agent Morgan Cable. Life insurance was most important for me as my daughter is going to be attending college soon. I wanna make sure she's covered regardless of anything. My experience was amazing!!!!!
Response from Comparion Insurance
October 10, 2022
Thank you Danielle for such kind words. Please don't hesitate to contact us for all your insurance needs.
5 out of 5
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Cam was amazing and so professional and helpful! Overall, great experience.
Response from Comparion Insurance
October 10, 2022
Hi Midge, Thank you for taking the time to leave us a review. We look forward to helping you again in the future.
5 out of 5
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I’ve been doing business with Bob Messig for several years now. I’m a big believer in personalized service and he always rises to the occasion. Highly recommend
Response from Comparion Insurance
October 6, 2022
Thank you Jason! We appreciate your business and look for to helping you for years to come!
5 out of 5
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Response from Comparion Insurance
October 6, 2022
Thank you!
5 out of 5
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Bob Messig is a wonderful agent! Very helpful with any questions you may have. Would highly recommend giving him a call!
Response from Comparion Insurance
October 6, 2022
Hi Halei, Thank you for taking the time to leave us a review. If you have friends who need insurance, please send them to this oustanding team!
5 out of 5
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Joana was great, helped me get the best coverage and rates. I am so happy with the service!
Response from Comparion Insurance
October 6, 2022
Thank you so much Leysla! I appreciate your business.
5 out of 5
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Response from Comparion Insurance
October 6, 2022
Thank you Chris!
5 out of 5
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Response from Comparion Insurance
October 6, 2022
Thank you Craig!
5 out of 5
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Response from Comparion Insurance
October 6, 2022
Thank you Kristen!
5 out of 5
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Great rates and service!
Response from Comparion Insurance
October 6, 2022
Thank you Katherine!
5 out of 5
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Response from Comparion Insurance
October 5, 2022
Thank you Brittany!
5 out of 5
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It was such a pleasure speaking with Cameran Lewis with the Bunn Team!! She is very knowledgeable and went above and beyond to snag the best coverage while keeping the cost down! I will be sending my referrals your way! Thanks again!!
Response from Comparion Insurance
October 5, 2022
Thank you Carla! This review made my day. Please don't hesitate to reach out anytime.
5 out of 5
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I value how dedicated Libby Woolcock is to the team. She is dedicated and cares about her clients and goes above and beyond to provide excellent customer service. I could not recommend more.
Response from Comparion Insurance
October 5, 2022
Hi Siegfried Tiegs, thank you for taking the time to leave Libby and our local sales agents such a great compliment.
5 out of 5
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This office has delivered the best service to the residents I recommend to them for renter's insurance. Cameran, as well as Michael, have shown they can get residents the lowest prices for insurance. I don't recommend anyone other than Cameran and her team!
Response from Comparion Insurance
October 5, 2022
Hi Whitaker, thank you for taking the time to leave our local sales agents such a great compliment. We appreciate you recommending us to your clients.
5 out of 5
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Response from Comparion Insurance
October 5, 2022
Thank you!
5 out of 5
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Response from Comparion Insurance
October 5, 2022
Thank you Nadine!
5 out of 5
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Response from Comparion Insurance
October 5, 2022
Thank you Zachary!
5 out of 5
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Amazing customer service!
Response from Comparion Insurance
October 5, 2022
Thank you Cheryl!
5 out of 5
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Response from Comparion Insurance
October 5, 2022
Thank you Chris & Libby!
5 out of 5
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My agent, Brianna Postlethwait , is the BEST! She's professional and a pleasure to deal with. Always has the answers for me and is quick to respond to my emails and phone calls. I definitely recommend Brianna Postlethwait!! She’s been awesome at finding the best coverage for me! Even after I changed my address she changed the insurance immediately, she helped to find me coverage that is affordable! Glad I listened to the recommendation that was given to me!
Response from Comparion Insurance
October 5, 2022
Thank you for such an amazing review! I'm so glad I could find you coverage to fit your needs. If you have any friends or family, please send them my way.
5 out of 5
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I've been impressed with their knowledge, responsiveness and understanding of somewhat unusual circumstances. Robert (Bob) Messig has been unusually helpful!
Response from Comparion Insurance
October 5, 2022
Thank you Johnny for leaving Bob and us such a great review! Please contact us anytime you need help with insurance.
5 out of 5
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Melissa Kiner gives outstanding and responsive service and always looks for ways to save us money as well as make sure we are well protected with adequate coverage for auto, home and life.
Response from Comparion Insurance
October 5, 2022
Hi Shirley, Melissa and our local sales agents were blown away by your positive experience. We look forward to helping you again in the future.
5 out of 5
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Joana was super helpful. She went into details of what will be covered in my policy. She also speaks Spanish which is very helpful for me. Thank you Joana!
Response from Comparion Insurance
October 5, 2022
Hi Giovanna, thanks for your kind words. Joana and our team look forward to helping you again in the future!
5 out of 5
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The staff at Comparion Insurance were very pleasant, I spoke with Joana Alvarez and she helped me find the right coverage for my home insurance.
Response from Comparion Insurance
October 5, 2022
Hi Jeniffer, thank you for taking the time to leave Joana and our local sales agents such a great compliment. We look forward to helping you again in the future.
5 out of 5
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I am happy to have an agent that makes sure I am covered correctly! Erika at Comparion Insurance went over all my coverages with me and made sure I had everything I needed! I ended up getting better coverage for a better price. Much appreciated!
Response from Comparion Insurance
October 5, 2022
Hi McKenna, thank you for taking the time to leave our local sales agents such a great compliment. We look forward to helping you again in the future.
5 out of 5
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Erika at Comparion Insurance was very helpful!! She shopped many companies to find the best rate for me and my budget.
Response from Comparion Insurance
October 5, 2022
Thank you Demetra! We look forward to helping you again in the future.
5 out of 5
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I had a great experience with this office when shopping around for car insurance, Joana was very helpful and knowledgeable. I would recommend this company to my family and friends.
Response from Comparion Insurance
October 5, 2022
Wow! Thank you. This review made my day. We look forward to helping you again in the future.
5 out of 5
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Amazing, do the right thing folks
Response from Comparion Insurance
October 5, 2022
Thank you Crystal!
5 out of 5
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I have worked with Melissa Kiner from the Raleigh office on both life and auto insurance needs. She has always been extremely professional, but personable. Her insurance knowledge is first class.
Response from Comparion Insurance
October 5, 2022
Hi Dean McBrayer, Thank you for taking the time to leave us a review. I’m thrilled that you are satisfied with our services. We look forward to helping you again in the future.
5 out of 5
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Very friendly agents and easy to work with through the process for our life insurance!
Response from Comparion Insurance
October 5, 2022
Thank you Krista!
5 out of 5
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excellent experience ! I just bought a new home and had no idea about home insurance after speaking with an agent I felt relieved and they made the process a lot easier . Thank you
Response from Comparion Insurance
October 5, 2022
Thank you Balloon Ladies! We look forward to helping you again in the future.
5 out of 5
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I have multiple plans open through this agency- life, home and jewelry coverage. Brian Sechrest is a thorough and honest agent who found me the best rate. I highly recommend working with them if you don’t want to have to overthink the process.
Response from Comparion Insurance
October 5, 2022
Hi Shelley, Brian and the local sales agents in this office thank you for your positive review! We look forward to helping you again in the future.
5 out of 5
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Response from Comparion Insurance
October 3, 2022
Thank you, Geneise!
5 out of 5
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Comparion Insurance Agency goes over and beyond to make sure that you have the right coverage that fits your needs and your budget. It is great to have local agents work for you.
Response from Comparion Insurance
September 30, 2022
Hi Melissa Kiner, thank you for taking the time to leave our local sales agents such a great compliment.
3 out of 5
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I purchased a cashiers check and went to 1511 Sunday Drive. This location is not open. I had a difficult time making the final payment of $139.80 to stop the renewal process on This policy. Liberty had listed the younger family member as the primary Insurer. After 2 years with Liberty , I realized they are not a good neighbor, they are not on your side, nor are they making sure your in good hands. They left me stranded last year June 2021on a rainy day. The Agent responding in the Raleigh office shared his couldn’t care less comments after Stating the Staff all are working remote from their homes. I would not renew with Liberty again.Totally inconsiderate company that seems not to address your needs when they arise. Glad to get your business. Service options to resolve and take care of insurance needs lacking. Updated professional insurance cards at renewal have to be requested. Recommend getting other options for roadside assistance.
Response from Comparion Insurance
September 12, 2022
Thank you for letting us know that you're frustrated. We strive hard to make every customer experience enjoyable and we’re sorry we didn't meet your expectations this time. Please accept our sincerest apologies.
1 out of 5
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I have been a customer for more than 20 years. All I want is to get a quote. It took forever to get a live body on the phone. The quote was suppose to be emailed. I never received it. I tried to go online in the chat room and what a fiasco again. I have just given up. Will cancel my insurance when it is up for renewal.
Response from Comparion Insurance
June 27, 2022
Thank you for your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.
4 out of 5
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Very wonderful service. Staff handle my concerns promptly. Will recommend.
Response from Comparion Insurance
May 31, 2022
Hi Jo pinnock-brown, thanks for your kind words.
5 out of 5
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Great service ever! Call them, ask for Bob Messig! Highly Recommended! 🙂
Response from Comparion Insurance
May 3, 2022
Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.
4 out of 5
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Response from Comparion Insurance
April 19, 2022
Hi Jonze Williams, Thank you for taking the time to leave us a review.
1 out of 5
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HORRIBLE COMPANY!!!! Avoid AVOID to save yourself from troubles!
Response from Comparion Insurance
March 8, 2022
We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.
5 out of 5
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They were so patient and professional. So yes Mr. J I will take you up on the offer best offer.
Response from Comparion Insurance
February 3, 2022
We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!
5 out of 5
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Response from Comparion Insurance
January 31, 2022
Hi Gopi Krishna, Thank you for taking the time to leave us a review.
1 out of 5
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Horrible company!! I told them to cancel my insurance and after calling them for 3 months pleading to cancel, they turned me over to a collection agency saying I owed them for those 3 months. I finally just paid the bill to protect my credit. Do not do business with any company or person that has anything to do with Liberty Mutual!!
Response from Comparion Insurance
January 21, 2022
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied.
1 out of 5
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the brakes went out in my car, I called for roadside assistance and the insurance was negotiating the tow fees with the service they picked while I'm waiting in the cold. at the end the tow service refused to come out after we waited for a long time.
Response from Comparion Insurance
December 28, 2021
I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.
1 out of 5
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So I have been a LM customer for almost 20 years. It was not until recently that the professionalism and communication that LM once held has since turned into me calling the NC Insurance Commission and filing complaints. The first incident was when my permitted driver son had a minor bump up with another car. The adjuster called and got my side of the story and my minor son side of the story. A few weeks later he turned 16. We added him to the policy and I had noticed they spelled his name wrong and the LM agent noticed that they added my son as a 16 yr old driver while he was still 15 and bypassed the Underwriters (aka Fraud) and stated that we failed to report him as a licensed driver. It took numerous phone calls, speaking with supervisors who promised they would fix the issue and that stated their claims agent made an error although he bypassed the Underwriters and lied to them. The agents supervisor said she saw no wrong doing. Fast forward weeks later and the issue was still not resolved because of their error early on. So we went from having a small increase to a huge increase because of this agents so-called mistake....aka FRAUD! which put a stoppage on our insurance and we finally got resolution when we got the NC Insurance Commission involved. It was amazing how quick LM called us back. Now here we are almost 6 months later and we had a flood at our home. Reached out to LM to file a claim. They had the water mitigation people here within 2-3 days and that is where communication somewhat stops. The claims adjuster was the next contact we had after almost 4 weeks. Every call in would lead us to someone else. The adjuster Scott A. was pretty cool and very thorough with what was going on. That is where it stops though. LM recommended CAREMASTER who came with Scott. Still ZERO contact with LM about next steps. I had more calls from another company LM uses than I have my actual insurance company. Here we are almost 60 days later and I have spoken to one actual person from LM about what is going on. Everything is automated with the promise of callbacks and everything else. If you are looking for an insurance company this is not the place. Do yourself a favor and go another route. After this issue I will have another insurance carrier. Please whatever minion from LM reads this.....dont leave the same lame comment as you have for everyone else.....which is "We’re so sorry that your experience did not match your expectations." It looks sad, pathetic, and just backs-up what everyone says about you.
Response from Comparion Insurance
December 22, 2021
I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.
4 out of 5
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Response from Comparion Insurance
December 9, 2021
Thank you, Queen king!
5 out of 5
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Liberty mutual been pretty good to me lately.
Response from Comparion Insurance
November 29, 2021
Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.
5 out of 5
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Great people...
Response from Comparion Insurance
October 27, 2021
Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.
2 out of 5
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Very disappointed
Response from Comparion Insurance
August 19, 2021
William Schember, thank you for your review. We’re so sorry that your experience did not match your expectations.
1 out of 5
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They only listen to 1 side of a story & that’s their customer.how yall deny this claim when he intentionally hit my car
Response from Comparion Insurance
August 13, 2021
Myla Pemberton, thank you for your review. We’re so sorry that your experience did not match your expectations.
5 out of 5
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Response from Comparion Insurance
August 13, 2021
Thank you for the 5 stars, Myrtle Carmon!
5 out of 5
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Great friendly service.
Response from Comparion Insurance
August 13, 2021
Thank you for the 5 stars, Michael Corkery!
1 out of 5
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Office is NOT OPEN
Response from Comparion Insurance
August 23, 2021
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied.
5 out of 5
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Response from Comparion Insurance
August 13, 2021
Thank you for the 5 stars, Mark Melvin!
1 out of 5
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Ok I was with State Farm a d I left them because Liberty told me that I can save more money and more coverage. So the fort month I payed 20 dollars less then State Farm the next I’m pay 20 dollars more the I was paying State Farm. They raised there price after they told me one price. I called them tree time and every time it goes up and less coverage. Going back to State Farm ! Liberty and Safeco are crooks !
Response from Comparion Insurance
August 13, 2021
Jimmy Diaz, thank you for your review. We’re so sorry that your experience did not match your expectations.
1 out of 5
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Just don't use them!
Response from Comparion Insurance
August 13, 2021
Jordana Chadwick, thank you for your review. We’re so sorry that your experience did not match your expectations.
5 out of 5
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Response from Comparion Insurance
August 13, 2021
Thank you for the 5 stars, Richard Raphael!
1 out of 5
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It's not about my expectations, it's about what you advertise and say you're going to do and then don't do it..!!!!
Response from Comparion Insurance
August 13, 2021
Hans Brawner, thank you for your review. We’re so sorry that your experience did not match your expectations.
4 out of 5
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Response from Comparion Insurance
August 13, 2021
Thank you, Suman Das!
1 out of 5
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I had to cancel my auto insurance before the end of the contract - the second year of the contract. Not only I was not reimbursed for the remainder months but also had to pay a fee of $190!
Response from Comparion Insurance
August 13, 2021
Artur Bullio, thank you for letting us know about this. Your feedback helps us get better
1 out of 5
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Worst company ever. Signed up at $209 a month and thought that was a good rate. I didn’t try and hide anything when I signed up. I put down that my license had been suspended before. 2 months later they said they were dropping my coverage bc I didn’t disclose something on my record and also raised my rate to $445 a month without telling me. They just drafted it out my account and after they dropped my coverage they sent me another bill for $297. I refused to pay it bc I would be paying $960 for 2 months of insurance after signing up at $209 a month so they sent it to a collection agency and it started ruining my credit. DO NOT USE THEM.
Response from Comparion Insurance
August 13, 2021
wes evans, thank you for your review. We’re so sorry that your experience did not match your expectations.
3 out of 5
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Response from Comparion Insurance
August 13, 2021
Thank you, Artris Henderson!
3 out of 5
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Response from Comparion Insurance
August 13, 2021
Thank you, Joy Valdez!
1 out of 5
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Please note, if you are cancelling with Liberty Mutual you will be hit with significant fees. We cancelled to save a lot of money with another company and were hit with a cancellation fee of $297.19 for cancelling mid-term. We were not told about this fee when we cancelled, we were just told that our final bill would come to us for any remaining owed coverage. We were on an automatic draft monthly. We have been customers of Liberty Mutual for years and this policy is extremely disappointing. When we asked about this policy, we were told to reference the Liberty Mutual Termination Provisions, which we have not been able to find in our paperwork nor online.
Response from Comparion Insurance
August 13, 2021
Joanna Mularchik, we always aim to deliver a great experience. Thanks for taking the time to bring this to our attention.
1 out of 5
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Response from Comparion Insurance
August 13, 2021
Carl Reichstein, thank you for your review. We’re so sorry that your experience did not match your expectations.
5 out of 5
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Peter is the best agent ever!!!
Response from Comparion Insurance
August 13, 2021
Thank you for the 5 stars, Keimanii 23!
5 out of 5
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Peter Laricos at Liberty Mutual IS AMAZING! Always helping me with whatever insurance needs I may have! CALL HIM TODAY!
Response from Comparion Insurance
August 13, 2021
I’m so grateful for your kind words, Erica Jones. Thanks for sharing your review with us and the community.
3 out of 5
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No I’m not happy with this company. If I could rate them 0 it would be perfect. Been with them 5 yrs this time, and maybe 5-6 yrs the first time. I’m saving 800. a year moving to another company. Bye bye liberty!
Response from Comparion Insurance
August 13, 2021
De DeBause, thank you for your review. We’re so sorry that your experience did not match your expectations.
1 out of 5
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Not only did I update my new address with them 3 months after moving, I also called to cancel my daughters car from my policy. Unbeknownst to me, they continued to charge me for almost 10 months with her still on my policy. Finally after calling to review this they still haven’t updated my “ new” address in their system and apologize for the overcharging and will apply it to my new premium for the year. I called in this past April to make a payment with another form of payment due to financial issues,covid, laid off, and couldn’t have them auto pay from my bank. Today, I get a message from them that my payment has been increased due to an address change!!! This has been now over 2 yrs and they are just now addressing this and somehow I’m supposed to pay for their incompetencies and negligence???? I couldn’t believe how poorly misrepresented I have been with this insurance company!
Response from Comparion Insurance
August 13, 2021
Leslie, we always aim to deliver a great experience. Thanks for taking the time to bring this to our attention.
3 out of 5
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Response from Comparion Insurance
August 13, 2021
Thank you, Adhiraj Shinde!
5 out of 5
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Response from Comparion Insurance
August 13, 2021
Thank you for the 5 stars, Chux U!
4 out of 5
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Response from Comparion Insurance
August 13, 2021
Thank you, Francisco Frias!
5 out of 5
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Response from Comparion Insurance
August 13, 2021
Thank you for the 5 stars, Angy Molina!
1 out of 5
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I had liberty mutual for over 15 years. I filed a home owner insurance claim for damages to property and they denied the claim. Premium not withstanding, insurance is only as good as their willingness to pay in the event of a loss. Liberty found a way not to pay. Amica insurance company declared they would cover in the same situation. Therefore, they will continue to receive my business.
Response from Comparion Insurance
August 13, 2021
Charles Forrest, thank you for your review. We’re so sorry that your experience did not match your expectations.
1 out of 5
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Terrible customer service. First customer service rep. never called me back and second support person dropped my call after 30 mins. Third person blamed me :( oh, and they have TERRIBLE renewal rates. Avoid.
Response from Comparion Insurance
August 13, 2021
Byron, thank you for letting us know about this. Your feedback helps us get better
5 out of 5
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Very good
Response from Comparion Insurance
August 13, 2021
Thank you for the 5 stars, Sergio H!
5 out of 5
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Awesome
Response from Comparion Insurance
August 13, 2021
Thank you for the 5 stars, Chris Carter!
4 out of 5
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Response from Comparion Insurance
August 13, 2021
Thank you, Lisa Barrow!
4 out of 5
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Very friendly staff & affordable
Response from Comparion Insurance
August 13, 2021
Raymond Jackson jr, we are so glad that you enjoyed your experience. Thank you for your business!
1 out of 5
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They can't even pick up the damn phone.
Response from Comparion Insurance
August 13, 2021
Lauren Mulkey, we always aim to deliver a great experience. Thanks for taking the time to bring this to our attention.
4 out of 5
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Response from Comparion Insurance
August 13, 2021
Thank you, Ryan Stroud!
3 out of 5
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Little pricey but good
Response from Comparion Insurance
August 13, 2021
Thank you, TonyCandy Barnhill!
5 out of 5
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Great customers service, not a lot of prompts.
Response from Comparion Insurance
August 13, 2021
RJ Smiles, thank you for your review. We appreciate your business!
1 out of 5
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My mom had been with LM for years and added me (20 yr old female at the time) to the policy. I have a clean record, and decided to have a policy of my own (at 28 yrs old) and it was crazy high. Forget those commercials, I had the bare minimum and the rates were still insane. As cheesy as it sounds, I switched to Geico and got a WAY better rate.
Response from Comparion Insurance
August 13, 2021
Laura Lukas, thank you for your review. We’re so sorry that your experience did not match your expectations.
1 out of 5
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Response from Comparion Insurance
August 13, 2021
Beth Tyler Singletary, thank you for your review. We’re so sorry that your experience did not match your expectations.
4 out of 5
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Response from Comparion Insurance
August 13, 2021
Thank you, N Baker!
1 out of 5
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Response from Comparion Insurance
August 13, 2021
Daniel Hester, thank you for your review. We’re so sorry that your experience did not match your expectations.
4 out of 5
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Response from Comparion Insurance
August 13, 2021
Thank you, Antionette Garrett!
5 out of 5
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Great company so far, very affordable rates and very quick. Definitely recommend
Response from Comparion Insurance
August 13, 2021
Thank you for the 5 stars, Linklink Williams!
4 out of 5
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Response from Comparion Insurance
August 13, 2021
Thank you, Christian Caballero!
5 out of 5
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A+++++
Response from Comparion Insurance
August 13, 2021
Thank you for the 5 stars, VITALIY GLUSHKO!
1 out of 5
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FYI Liberty mutual will not fight for you the right way . A few months ago I had a Vechical that struck me from the driver side, not paying attention. This same lady had given her confession as well as kept apologizing saying she was at fault to the police officer.( which was noted on the police report saying that she said she was at fault ) While waiting to hear back from the claims department , I found out that the lady had changed her statement & that her insurance was backing her up as well as mines because I didn’t have full coverage only liability and no body injuries
Response from Comparion Insurance
August 13, 2021
Shacora Dudley, thank you for your review. We’re so sorry that your experience did not match your expectations.
5 out of 5
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Response from Comparion Insurance
August 13, 2021
Thank you for the 5 stars, Luether Smith!
3 out of 5
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Slow service. I was the only one inside and I still had to wait for someone to take my order plus I was never greeted when I came in.
Response from Comparion Insurance
August 18, 2021
ramon Carr, thank you for letting us know about this. Your feedback helps us get better
5 out of 5
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Response from Comparion Insurance
August 13, 2021
Thank you for the 5 stars, Destiny Hernandez!
5 out of 5
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Great customer service
Response from Comparion Insurance
August 13, 2021
Thank you for the 5 stars, Moji SB!
5 out of 5
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Response from Comparion Insurance
August 13, 2021
Thank you for the 5 stars, Tyesha!
1 out of 5
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STAY AWAY !! The entire company and their policies are a SCAM! Not trustworthy at all! Customer service is awful!
Response from Comparion Insurance
August 13, 2021
Mariam Khalaff, thank you for your review. We’re so sorry that your experience did not match your expectations.
4 out of 5
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Provided consistent rate matching with the market
Response from Comparion Insurance
August 13, 2021
Thank you, Karthick Gopal!
5 out of 5
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Response from Comparion Insurance
August 13, 2021
Thank you for the 5 stars, Jason Bosworth!
1 out of 5
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Response from Comparion Insurance
August 13, 2021
Farmer Rambo, thank you for your review. We’re so sorry that your experience did not match your expectations.
4 out of 5
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Response from Comparion Insurance
August 13, 2021
Thank you, Tara Spence!
1 out of 5
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If I could give no stars I would. Been with them for 17 years n every month my bill would go up till I got one for 716 dollars called n was told Bc I was a week late but had received all my payments that I now would have to pay 716 for four months. I ask rep could she afford that n she said no so I asked how do u think I can. So much for customer loyalty. Call progressive got same insurance for 1/3 of their price. Next up homeowners with progressive let’s see how they feel paying mortgage company back. Truly disgusting. I never understood why they charged so much but I CAN SAY THIS THEY SUCK AT CUSTOMER SERVICE AND IM MORE THAN PLEASED WITH NEW COMPANY.
Response from Comparion Insurance
August 13, 2021
julia ferrell, thank you for your review. We’re so sorry that your experience did not match your expectations.
1 out of 5
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I won't suggest Liberty Mutual at all. It's one of the worst company in the world. Their customer service representative are very rude.
Response from Comparion Insurance
August 13, 2021
Suvasish Das, thank you for your review. We’re so sorry that your experience did not match your expectations.
1 out of 5
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Renewal rates disproportionately high even with no claims or other issues. Bait and switch.
Response from Comparion Insurance
August 13, 2021
Thomas Brown, thank you for your review. We’re so sorry that your experience did not match your expectations.
5 out of 5
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My agent Brianna Postlethwait is the most friendly, resourceful insurance agent I have ever had the pleasure working with. She's always available to answer questions at mostly any time of the day (reasonable hours). She is also very informative on the policies and most other topics concerning insurance.
Response from Comparion Insurance
August 13, 2021
Hi, Derrick James! Thank you so much for taking the time to leave us this amazing review.
1 out of 5
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Response from Comparion Insurance
August 13, 2021
rami shami, thank you for your review. We’re so sorry that your experience did not match your expectations.
5 out of 5
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Response from Comparion Insurance
August 13, 2021
Thank you for the 5 stars, Treva Vines!
1 out of 5
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Worst Insurance EVER!!!!!!😡 They went up on my insurance for no reason!!! VERY overpriced. I let them know i could not continue to pay the high prices and they refused to budge. Pretty much said we don't care if you leave. Every agent was pretty much don't care attitude. No respect for customers who have been loyal to them . I won't make this mistake again!!! NO STARS!!!!! I only put a star so i could post my dissatisfaction 🙁
Response from Comparion Insurance
August 13, 2021
Kim Bobbitt, thank you for your review. We’re so sorry that your experience did not match your expectations.
1 out of 5
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This is the worst insurance company ever. I was hit by a customer of theirs in October when I was told I would be contacted by a claims rep. Well I was never contacted I called for 3 months and finally in December I called just for them to tell me they will not be fixing my car because the customer "said" she was hit in the back before she hit me. And the rep Nester Barraza was so smug now I have to fix my own car. If I could give them - stars I would give them a -5. They have no customer service skills at all. So if you're thinking of making this your insurance company you should try someone else!!
Response from Comparion Insurance
August 13, 2021
Kevin Patterson Trice, we always aim to deliver a great experience. Thanks for taking the time to bring this to our attention.
1 out of 5
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You should be able to give negative stars.. Customer service is non existent. Due to an "instate" relocation, we had our insurance quoted by Farm Bureau...the rate came back $4500 less then Liberty Mutual......YES $4500! We have NO points against us.. No accidents... basically perfect driving records. I called to ask my sales rep Adam Schulte, why our policy was so high ($7500) 7 weeks of calling repeatedly, no return call, until we canceled our policy. We did speak to the "staff" but I wanted to talk directly to him..My advice is DO YOUR HOMEWORK! This company screws you more then once. Never again Liberty mutual...Shame on you for running a dishonest and misleading business.
Response from Comparion Insurance
August 13, 2021
Kathy Murphy, we always aim to deliver a great experience. Thanks for taking the time to bring this to our attention.
1 out of 5
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Extremely prejudice to the Chinese community. When I added a 24 year old exchange student with 8 years driving experience. The moment the operator found out she was chinese he automatically said oh she has no experience then..... I went to other insurance places and they agreed that was wrong as her age and perfect score on her drivers safety courses!!! Ps liberty mutual was way cheaper for a 19 year old German exchange student..... how is that fair??? Maybe because her ethnicity was white and not chinese? All I can go by is how the man on the phone at liberty Mutual changed his mind when he got her name.
Response from Comparion Insurance
September 3, 2021
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied.
1 out of 5
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The reviews are correct!!!! This Raleigh Liberty Mutual is very arrogant & not helpful at all!!! They start telling you that you are wrong before they ever even understand your question. NEVER use this particular Liberty Mutual
Response from Comparion Insurance
August 13, 2021
Leah Link, thank you for your review. We’re so sorry that your experience did not match your expectations.
1 out of 5
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Response from Comparion Insurance
August 13, 2021
Meowingtin Catz, thank you for your review. We’re so sorry that your experience did not match your expectations.
5 out of 5
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Markus helped me with getting renters insurance today. He gave me lots of valuable information not only about the different renters insurance plans, but also advice for auto-insurance and life insurance for the future reference. He was an all around nice guy and made the phone call very personable. I enjoyed my experience with Markus and will continue to use him for future needs! Thanks Markus!
Response from Comparion Insurance
August 13, 2021
Thank you, Kelli Ramsey. This review made our day!
5 out of 5
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Response from Comparion Insurance
August 13, 2021
Thank you for the 5 stars, Barbara Cawhern!
1 out of 5
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They called contacted me about a quote. The man I spoke to was extremely rude, he talked over me the whole time, and spoke to me as if I was 12 years old. I did not appreciate the manner in which I was spoke to in. I would highly recommend staying away. I was extremely displeased.
Response from Comparion Insurance
August 13, 2021
blake hinnant, we always aim to deliver a great experience. Thanks for taking the time to bring this to our attention.
1 out of 5
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I had a car crash that wasn’t my fault. The other persons insurance is Liberty Mutual. They finally settle and pay my medical bills but I never get reimbursed for the medical bills I had to pay out of pocket because they took to long to settle and I risked getting my credit impacted. Then I get a medical bill back that was supposed to have been paid by Liberty Mutual and it wasn’t so now I have to pay this bill too? I’m the victim and I have to pay for the medical bills? Are you guys serious? And forget trying to reach anyone it’s like playing a horrible game of phone tag. No one ever tries to get back and people love to ignore my calls. What’s my next avenue because I really don’t want to keep paying these medical bills that liberty mutual should have paid!
Response from Comparion Insurance
August 13, 2021
Thank you, Eduardo Rodriguez. We set high standards for ourselves, and we are sorry to hear this was not met in your interaction.
5 out of 5
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I highly suggest using Markus Warwick for all of Insurance needs. He's very professional, friendly and always has the best insurance rates.
Response from Comparion Insurance
August 13, 2021
Thank you for the 5 stars, Bennie Davis!
5 out of 5
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Comparion is fantastic! Not only do the agents answer your coverage questions, but they help you find the best price for the best coverage by shopping through multiple companies all at the same time to save you time and money!
Response from Comparion Insurance
October 5, 2022
Thank you Adam!
5 out of 5
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Markus Warwick, was both knowledgeable, and very helpful. Great agent and I would highly recommend him to any one looking for Home, Auto, Renters, or Life insurance.
Response from Comparion Insurance
August 13, 2021
Thank you, Will Baker. This review made our day!
5 out of 5
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Markus Warwick has been our RALEIGH area agent for 5+ years. He is prompt, courteous, & readily available, especially if we need service after hours! Thank you, Markus
Response from Comparion Insurance
August 13, 2021
Hi, Jane Rives! Thank you so much for taking the time to leave us this amazing review.
5 out of 5
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Go see Michael bunn! He's awesome!
Response from Comparion Insurance
August 13, 2021
Thank you for the 5 stars, monika boyd!
2 out of 5
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Please shop around I found out the hard way that they're double what other companies charge. Paid 1070 a year when another company was 459 for the same. Just canceled all my policies. My mother just switched from LM and saved over 900 a year.
Response from Comparion Insurance
August 13, 2021
adam J, thank you for your review. We’re so sorry that your experience did not match your expectations.
1 out of 5
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One of their insured totaled my car and they have been dragging their feet every single step of the way. Originally they said they would cover a rental for up to 30 days at $30/day, which seemed like plenty, but then they told me I only have four days left to use the rental car after they deemed my car as totaled. 30 days is not up and I don't have my reimbursement check yet. This accident was not my fault and I'm worse off than I was. This should be criminal.
Response from Comparion Insurance
August 13, 2021
Carly Smith, thank you for letting us know about this. Your feedback helps us get better
5 out of 5
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I can't speak as to the other reviews on here but only to my own experiences. We've had liberty mutual since 2008, have had 1 claim on my home owners. We had the sewer back up into our downstairs and after giving them a call and finding out we had black water coverage they had a rep out here the next day. Everything was handled professionally, quickly and they had no problems paying on the claim. They even paid for our meals since we couldn't use or water for cooking and cleaning while the sewer was out which was about 2 weeks. A crew came in and did the clean up, removed all the floors, trim and the sheetrock from the floor up to about 3 foot, thoroughly cleaned all surfaces then a second crew came in, closed off the area and ran air circulators and dryers until the framing and concrete floor no longer tested for higher moisture levels. Third was the rebuilding, everything went smoothly and efficiently. Thankful for their help when we needed it.
Response from Comparion Insurance
August 13, 2021
Martin Kapusnik, we are so glad that you enjoyed your experience. Thank you for your business!
5 out of 5
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I have received 5 star service from Liberty Mutual agent Michael Bunn. I was a little worried initially about the negative reviews online, but when I called for a quote for homeowners insurance after buying a new home, I received nothing but the best service I think I've EVER had from an insurance agency. Even their call center staff is awesome. Michael Bunn contacted me shortly after requesting a quote with an even better quote and helped me with my home, then my vehicle, and my (now) husband's vehicle, merged our accounts, and educated me on life insurance policies. He is quick to respond, and even responds past normal business hours which is unheard of.... I don't write reviews often, but I felt like this was worth sharing. :)
Response from Comparion Insurance
August 13, 2021
I’m so grateful for your kind words, Tara Rhein. Thanks for sharing your review with us and the community.
1 out of 5
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Stay away! Their attention to claims is disastrous. I’ve been a customer from more than 12 years with auto and homeowner’s insurance through them. Unfortunately, I’ve had to file two claims in less than a year. One was after someone crashed into the back of my truck and totaled it. The other was after a hail storm. In both cases, when it came time to use my insurance (not one late insurance premium payment since I became a customer), dealing with the claims people was nothing less than a nightmare! No call backs, delayed email replies, can’t reach anyone, phone calls go directly to voicemail – everyone is sorry that the last person dropped the ball but they are unable to help me and have to transfer me away to another messaging system. It continues to go on like this while my house isn’t being repaired. Next stop, I am filing a claim with the BBB. Stay away from them. Their service sucks! The could care less about you, your automobiles or your house! Once this claim ends, I am dropping them.
Response from Comparion Insurance
August 13, 2021
Don Rodger, we always aim to deliver a great experience. Thanks for taking the time to bring this to our attention.
1 out of 5
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Response from Comparion Insurance
August 13, 2021
American Savage, thank you for your review. We’re so sorry that your experience did not match your expectations.
1 out of 5
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These are the worst people I have ever seen. They use to be great but they are the worst. I really do not give them a 1 but that is the lowest that I could give them. I would give them a 0. Do not put your most precious assets in the hands of these people. It took them from May to September to handle a claim that should have taken three weeks at the most. Theye give you and your contractor the business. If you have LM get rid of them before you have to put in a claim
Response from Comparion Insurance
August 13, 2021
Thank you, katrina crosby. We set high standards for ourselves, and we are sorry to hear this was not met in your interaction.
1 out of 5
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Look elsewhere. The left hand does not know what the right hand is doing. One person will tell you that there will be no fees for canceling early. Then if you cancel early, you will be slammed with a fee that will blamed on "state law". It is not a law. It is company policy rooted in NC law that the Liberty Mutual uses to take money from their clients just one more time.
Response from Comparion Insurance
August 13, 2021
Mindy Demchak, thank you for your review. We’re so sorry that your experience did not match your expectations.
1 out of 5
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Just got run around on the phone for the last week for a total of ~2 hours trying to cancel my overpriced policies. I've been with Liberty Mutual since 2015, they have given me nonstop misinformation and shady business tactics since I spoke with them on Aug 18th originally, before that, I had not had an issue. Truly an unacceptable customer experience at the end. I will never give Liberty Mutual another cent, they treated me disrespectfully, their representatives misinformed me on multiple occasions, and they aren't willing to assist once you've cancelled your policy (I'm assuming they don't care if I'm not sending them money). If I could post a zero star review for the experience I had in the last week with them, I would. Honest advise, I shopped 2 other major companies for my renter's, auto, and motorcycle polices. Both of them came back lower, the one I went with was a total reduction of cost annually of ~$430.00 with the same coverage. Avoid this company and their poor business ethics and standards.
Response from Comparion Insurance
August 13, 2021
Tyler McCoy, thank you for your review. We’re so sorry that your experience did not match your expectations.
1 out of 5
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Liberty Mutual is Not for Long Term Customers. We were with Liberty Mutual for over 30 years. Every year we were getting an insurance rate increase on both our homeowners and auto insurance. We would call every January and Liberty Mutual would "rework" our policy so we would save about $20.00 of the increase, yet it still increased every year. We finally broke down and called AllState and for the EXACT SAME POLICY we got over $700.00 off our Auto and Homeowners policies. If you are a long term policy owner we STRONGLY suggest you call another Insurance company and get a quote. We received almost the same savings with State Farm but liked AllState better. Fool me once shame on you, Fool me twice shame on me. We are very happy now!
Response from Comparion Insurance
August 13, 2021
Roxey Wilkins, thank you for your review. We’re so sorry that your experience did not match your expectations.
1 out of 5
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My personal experience with Mark Boston, didn't feel like he was forthcoming as he could he wanted me to sign over a 'document' essentially giving him the permission to hike up my home insurance rates year after year with no reason whatsOever. Switched within a week to another company and have been very happy - no ongoing rate hike as I experienced with this company (even with a 820 credit rating and never filed a claim). SHOP AROUND PEOPLE SHOP AROUND - you can save so much!!!!!
Response from Comparion Insurance
August 13, 2021
T Nutla, thank you for your review. We’re so sorry that your experience did not match your expectations.
1 out of 5
1 out of 5 starsStar FilledStar EmptyStar EmptyStar EmptyStar Empty
Was in a MVA on may 14th 2016 it is now Aug 12th and i havent gotten another vehicle or even my settlement check to buy another car! The accident was NOT our fault! We call every day and no answer! They tell us it shouldnt be but a few more days but its been 3 months!! I havent been able to work in 3 months and ive had to drop my classes in college because i dont have any transportation! Liberty mutual only paid for my rental car for 2 weeks if i could give a lower score than 1 star i would!
Response from Comparion Insurance
August 13, 2021
Thank you, Christin Turner. We set high standards for ourselves, and we are sorry to hear this was not met in your interaction.
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