Comparion Insurance Agency

Knoxville, TN
"Expert insurance advice from a member of your local community"
Local office in Knoxville, TN

Our office

2030 Falling Water Rd
Ste 200
Knoxville, TN, 37922
Get directions
Hours
Monday:
8:30am - 5:00pm
Tuesday:
8:30am - 5:00pm
Wednesday:
8:30am - 5:00pm
Thursday:
8:30am - 5:00pm
Friday:
8:30am - 5:00pm
Saturday:
By appointment only
Sunday:
By appointment only

About our office

At the Comparion office in West Knoxville, trained local agents can help you find the coverage you need, and the discounts you deserve. Our West Knoxville office is located near the Northshore Town Center, just past Ruby Tuesday.

Since the mid-1950s we have proudly served Athens, Crossville, Tri-Cities and the Greater Knoxville Area.

Causes close to our hearts

Our representatives participate in a number of community activities including:

  • Volunteering through the Serve with Liberty program at local businesses like the Food Storage House, STAR- Shangri-La Therapeutic Academy of Riding, Knox County Schools and The Boys and Girls Club of East Tennessee.

Talk to a Comparion Agent Today

Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Quote with an agent

We're ready to offer personalized advice and quotes on auto, home, life, pet, and more.
Start your quote

Our insurance partners

Did you know Comparion agents offer insurance from Liberty Mutual and many other companies? Agents can quote trusted insurance partners with products that cover your family, income and assets like a home, car, boat or jewelry. Our mission is to help you find the right insurance coverage at affordable rates.

Our key partners are listed below. We also offer dozens of other national and regional insurance companies depending on where you live.

  • Safeco Insurance
  • American Modern Insurance
  • Homesite Insurance
  • Nationwide Insurance
  • National General Insurance
  • Protective Insurance
  • Progressive Insurance
  • rli
  • Travelers Insurance

Meet our agents

Our agents are licensed in:

  • Kentucky
  • Oregon
  • Tennessee
A home ready to be insured

About Comparion Insurance Agency in Knoxville, TN

Local sales agents serving customers in Knoxville, TN. We're launching Comparion Insurance Agency: A Liberty Mutual Company to help consumers and small businesses get the expert advice they need to find the right insurance policy. Comparion agents will help you find personalized coverage to fit your budget - offering options from Liberty Mutual and many other national and regional insurance companies.
Learn more about us
Google Reviews
3.88 / 5
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(75 Reviews)
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Response from Comparion Insurance
February 2, 2023
Thank you for leaving a review, even if it was negative.
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Response from Comparion Insurance
November 21, 2022
Thank you!
5 out of 5
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Response from Comparion Insurance
October 6, 2022
Thank you!
1 out of 5
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Never been there
Response from Comparion Insurance
September 1, 2022
Thank you for taking the time to leave us feedback. While I understand you are disappointed with Liberty Mutual’s service, this is a local sales office and may not be the best to address your specific concerns. If you’d like additional help with service, please call the Service Team at 844-266-4213.
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Response from Comparion Insurance
July 25, 2022
Hi gail Kenney, the local sales agents in this office thank you for your positive review!
5 out of 5
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Really good insurance company
Response from Comparion Insurance
March 8, 2022
Hi THIRD EYE (CREATOR ANGEL), Thank you for taking the time to leave us a review.
5 out of 5
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We received assistance over the phone that was just what we needed: professional, courteous and effective.
Response from Comparion Insurance
October 20, 2021
Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.
2 out of 5
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Way too far to have only one agent for this city. Google suggests only bus or Lyft-no driving instructions! Very strange. It's at the opposite of where I live, so not convenient at all! I deal with Liberty Mutual via computer. The company itself is really great to work with, even via computer. My car insurance is SOOOO cheap, nobody believes it!
Response from Comparion Insurance
October 8, 2021
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied.
5 out of 5
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Response from Comparion Insurance
October 1, 2021
Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.
3 out of 5
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Good price. Just don't call
Response from Comparion Insurance
August 9, 2021
Hank Moss, thank you for your review. We appreciate your business!
5 out of 5
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Response from Comparion Insurance
August 9, 2021
Thank you for the 5 stars, Jamie Hitchin!
5 out of 5
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We recently moved to East Tennessee from out of state, transferring our Liberty Mutual policies in the process. As we were driving across the country, Adam proactively contacted us to make sure we had everything in order as a few TN requirements were different. Adam was professional and friendly throughout our business relationship. His knowledge of local service providers and their contact information has been invaluable as we have had to start from scratch. Outstanding customer service is a rare commodity these days. Adam exemplifies what outstanding customer service is all about.
Response from Comparion Insurance
May 10, 2021
We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Dick & Jane May!
5 out of 5
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Adam is a great agent and is very responsive and thorough. Im happy to have found his services.
Response from Comparion Insurance
May 4, 2021
Thank you, Christine Hurd!
5 out of 5
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Adam is professional, responsive, and a pleasure to do business with. He originally reached out to me and I wasn't ready to switch providers and didn't see a cost savings. Later on down the road he didn't hesitate to provide me with a new quote when I requested and I was pleasantly surprised to find great savings and speedy documentation. Adam always provided the information he said that he would in a timely manner. He has called me when I've requested and exceeded my expectations. Highly recommend!!
Response from Comparion Insurance
April 28, 2021
Thank you, Jason Preece. This review made our day!
5 out of 5
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Adam was extremely helpful when I purchased my new car. He was very responsive and worked with me to get the insurance that fit my needs.
Response from Comparion Insurance
April 15, 2021
I’m so grateful for your kind words, Cherie Cordell. Thanks for sharing your review with us and the community.
5 out of 5
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My "hometown" favorite insurance guy! Adam is quick to work with you on your personal needs. Whether it's auto, home, renters... Whatever your need, Adam is always ready to help you get what you need, when you need it! He's ready to save you money when you least expect it with new quotes on insurance, trying to save you those much needed dollars. I'm grateful to have Adam there for all our insurance needs. Thank you for making us feel like family!
Response from Comparion Insurance
April 2, 2021
stick phillips, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!
5 out of 5
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Response from Comparion Insurance
March 24, 2021
Thank you for your review. We appreciate your business!
5 out of 5
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By far the best experience I've ever had with insurance. He finds the best deals and has always been fast to respond!
Response from Comparion Insurance
March 23, 2021
Thank you for your review. We appreciate your business!
5 out of 5
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Response from Comparion Insurance
August 9, 2021
Thank you for the 5 stars, Tisha Dugger!
5 out of 5
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Calvin was very helpful, polite, professional, I glad he was able to help me with my car insurance policy
Response from Comparion Insurance
August 9, 2021
Thank you, Michelle Hatchett!
5 out of 5
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Adam is great about helping you with your insurance needs. Thanks for helping me out with my insurance problems today. Adam will be there when you need him, if you are looking for a good insurance person to do all he can to help with your insurance needs.
Response from Comparion Insurance
March 8, 2021
Thank you for taking the time to leave us this awesome review!
5 out of 5
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They always respond very quick and Very Professional.
Response from Comparion Insurance
March 8, 2021
Thank you for taking the time to leave us this awesome review!
5 out of 5
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Response from Comparion Insurance
August 9, 2021
Thank you for the 5 stars, Linda Allen!
2 out of 5
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Judging people of their past
Response from Comparion Insurance
August 9, 2021
Foster Young, thank you for your review. We appreciate your business!
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Response from Comparion Insurance
August 9, 2021
Thank you for the 5 stars, Kelsey Renea'!
5 out of 5
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Adam is extremely knowledgeable and responsive. He is an excellent agent and I am very appreciative of his assistance with all my insurance needs.
Response from Comparion Insurance
October 21, 2020
Stephanie, thank you so much for this awesome review! We look forward to serving all your insurance needs for years to come!
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Response from Comparion Insurance
August 9, 2021
Thank you for the 5 stars, Craig Minard!
5 out of 5
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Adam is a genuine person and truly cares about you and making sure you are propertly covered.
Response from Comparion Insurance
October 8, 2020
Pamela, thank you for taking the time out of your day to leave this awesome review!
5 out of 5
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Adam was very helpful and knowledgeable. I was very overwhelmed with the process of getting Life insurance because of my lack of knowledge about options and coverages. Adam was amazing! I strongly recommend him to anyone who maybe searching for a insurance. Thanks Adam!
Response from Comparion Insurance
September 14, 2020
Kraig, thank you the awesome review and sharing with the community!
5 out of 5
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Adam Freitag is responsive, caring, friendly and above all, knowledgeable and professional! You can trust him to find the best solutions for your insurance needs.
Response from Comparion Insurance
September 14, 2020
Lee, thank you for this incredible review!
1 out of 5
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Response from Comparion Insurance
August 9, 2021
Thank you, Della Rae!
5 out of 5
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Response from Comparion Insurance
September 11, 2020
Thank you for the 5 stars, Tony!
5 out of 5
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My agent - Adam Freitag - reviewed my policies and made excellent recommendations to make sure my family was covered with the right plan. Excellent service at a good rate.
Response from Comparion Insurance
August 9, 2021
I’m so grateful for your kind words, Tim Petree. Thanks for sharing your review with us and the community.
4 out of 5
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Response from Comparion Insurance
August 9, 2021
Thank you, Chester Parks!
1 out of 5
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Never use this location or company! Phillip Kirkland is the worst every and very fraudulent. The company i rent from referred him to me to get renters insurance which he did everything over phone before i moved to TN. I gave him all my information via phone. He then informed me to have my policy written he would need me to pay 6 months or a year so i chose a year and gave him my card information. I assumed policy was laid and everything was good to go! It’s now aug and liberty says i owe them $132 semi annually which was completely wrong and i go back to around time of move and i have fraudulent internet orders delivered to address in Knoxville Tn so he stole my credit card info it never made my payment run from these shady people! He has not responded to my calls, text or email but i will be filling formal charges against him first thing Monday morning! Why ask for my card info and not pay the policy? How you give me renters insurance without a payment? NEVER use this guy or this location or the company because customer care is rude and don’t want to help just say can i make another payment!!!
Response from Comparion Insurance
August 9, 2021
Marcus Flowers, thank you for your review. We’re so sorry that your experience did not match your expectations.
5 out of 5
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Very professional. Helpful. On point.
Response from Comparion Insurance
August 9, 2021
Thank you for the 5 stars, Tyler Duncan!
5 out of 5
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Adam is great! I have a home, auto, and life insurance policy through him.
Response from Comparion Insurance
July 8, 2020
Thank you for the 5 star review!
5 out of 5
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Henry McCormick is the most knowledgeable, professional, and personally involved agent I have ever worked with. Because of his caring approach, we moved both our Home and Auto insurance to Liberty Mutual after 40 years with another company and wish we had done it sooner. We not only saved a ton of money with better coverage, but have incredible service when we have questions. We are working on life and annuity policies now too. Henry McCormick is HANDS DOWN the BEST agent ever!
Response from Comparion Insurance
August 9, 2021
Helen Ross, we are so glad that you enjoyed your experience. Thank you for your business!
5 out of 5
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Response from Comparion Insurance
July 8, 2020
Thank you for the 5 star review.
5 out of 5
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Response from Comparion Insurance
July 8, 2020
Thank you for the 5 star review.
5 out of 5
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Adam is very responsive and listens to your needs and then he is extremely helpful in meeting those needs. I highly recommend him to anyone needing to evaluate and upgrade your insurance coverage.
Response from Comparion Insurance
July 8, 2020
Thank you for the 5 star review! We hope to serve your insurance needs for years to come.
5 out of 5
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My car insurance was originally with another carrier, but since our homeowners insurance was with Liberty Mutual, I inquired about cost of car insurance. Just like with the homeowners insurance, Adam was very helpful, explained coverage options, and was able to provide a less expensive premium! Whether call, email or text, Adam always responds timely, and is extremely resourceful. He is not pushy at all, and definitely make the customer's best interest his focus!
Response from Comparion Insurance
July 8, 2020
This review made our day!
5 out of 5
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Adam is very responsive and cares about the well-being of his clients. He has always been there to answer any of mine or my wife's questions. First Class service!
Response from Comparion Insurance
July 8, 2020
Thank you for the great review! We are thrilled that you enjoyed your experience. We look forward to serving you for years to come!
5 out of 5
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Adam helped my husband and I with an insurance review for our home and auto policies. He was very professional, and it was so easy. Adam explained what he could do and what he couldn’t. He advised us to stay with our current provided but to ask a few questions about policies and get some additional coverage. Adam is here to help!!!
Response from Comparion Insurance
July 8, 2020
Thank you for the awesome 5 star review! We're so glad you had a good experience.
1 out of 5
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I've had a horrible time getting in touch with someone to help me after being told to contact them if I had questions. I've done that several times with no answer. Everything has been very unprofessional. And I'm very disappointed.
Response from Comparion Insurance
August 9, 2021
moo moo, thank you for your review. We’re so sorry that your experience did not match your expectations.
1 out of 5
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Mr. Freitag said he would call me back about some insurance and did not make good on his word. Told me even if they couldn't insure me he had other venues he could direct me in which he never did. Thanks for showing me early that I don't need to do business with liberty mutual.
Response from Comparion Insurance
August 9, 2021
Patrick Baptist, thank you for your review. We’re so sorry that your experience did not match your expectations.
5 out of 5
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Adam is fantastic. He is very personable and makes sure you get exactly what’s best for you and your loved ones. Would recommend every time
Response from Comparion Insurance
January 24, 2020
Thank you! We are so glad you had a good experience!
5 out of 5
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Adam is great at what he does! He will make sure you get exactly what you need! He does not want to sell you insurance but serve you by providing a real sense of peace that your covered the right way! Great job Adam!!
Response from Comparion Insurance
January 24, 2020
Thank you for the great review! We are thrilled that you enjoyed your experience. We look forward to serving you for years to come!
5 out of 5
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They do not come any better then Adam. Adam’s #1 goal is to provide top quality service with integrity. If Adam can help you, he will. If he is not the best fit in an area, he will let you know. It’s worth making the time to give Adam a call.
Response from Comparion Insurance
January 24, 2020
Thank you so much for taking the time to leave us this amazing review!
1 out of 5
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Rates are outrageous especially for long time dedicated policy holder!! Don't recommend from personal experience. Employees were very friendly just always said could not do better than$3000 per year for home owners insurance,$2800 with discounts, extremely high!! Started at $600. I also was suppose to have inflation protection.?? Too late now, I went to Geico, but they probably own them too if truth be known. That's a huge amount I can't afford! I used them from 2002 until 2020. 1 claim 2011 for hail damaged roof. Commercials are stupid and annoying , but I also am just upset with them!! Thank you and have a Good day!
Response from Comparion Insurance
August 9, 2021
D Brown, thank you for your review. We’re so sorry that your experience did not match your expectations.
1 out of 5
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Have had two claims in the last year. Both experiences have been awful. Someone is assigned to your claim. They talk to you on the initial phone call. After that it takes an act of Congress to get them to return your phone calls. Their outgoing message says they'll call back within one business day but they never do. Horrible horrible horrible customer service. I guess they're more concerned with chasing after the Limu Emu. I have been a customer for 35 years. It certainly won't be 36 years!!!! The rating would be negative 5 if I could do it.
Response from Comparion Insurance
August 9, 2021
D Jenkins, thank you for your review. We’re so sorry that your experience did not match your expectations.
1 out of 5
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Response from Comparion Insurance
August 9, 2021
Thank you, Billy Decker!
5 out of 5
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Great insurance company always been good to us!!!
Response from Comparion Insurance
August 9, 2021
Thank you, tonya stephens. This review made our day!
4 out of 5
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Response from Comparion Insurance
August 9, 2021
Thank you, Thomas Weaver!
5 out of 5
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Adam Freitag is the BEST!!! I highly highly recommend him! I have been a customer for I believe 3 years now, may be going on 4 and every time I have had an issue, he has quickly resolved it! I have yet to have a claim so I can't attest to that side of it yet (thank goodness) but as an agent DEFINITELY ask for Adam!
Response from Comparion Insurance
August 9, 2021
Hi, Tori G (tgif2013)! Thank you so much for taking the time to leave us this amazing review.
1 out of 5
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Unbelievably over priced!!!!, stay away , rates raised every year with no tickets or accidents, saving so much $ with another company, wish I canceled 2 years ago .
Response from Comparion Insurance
August 9, 2021
Billy Labarge, thank you for your review. We’re so sorry that your experience did not match your expectations.
1 out of 5
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So overpriced it isn’t even funny
Response from Comparion Insurance
August 9, 2021
J R, thank you for your review. We’re so sorry that your experience did not match your expectations.
5 out of 5
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Excellent help
Response from Comparion Insurance
August 9, 2021
Thank you for the 5 stars, Dawn Wander!
1 out of 5
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Insurance for home is a waste of money
Response from Comparion Insurance
August 9, 2021
Robin Stanford, thank you for your review. We’re so sorry that your experience did not match your expectations.
5 out of 5
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Haven’t been to this location but I’ve had renters insurance through them for 2 years now and they have good prices and great customer service. They are so nice and respectful.
Response from Comparion Insurance
August 9, 2021
Thank you, Jade Knox. This review made our day!
5 out of 5
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Liberty Mutual was my insurance provider on my home for 8 years while I was single, and they always went above and beyond. After getting married, my husband and I signed up for Liberty Mutual Automotive Insurance. Phillip Kirkland has done an outstanding job. This morning, I was in a fender bender where the other driver fled the scene. Liberty Mutual went above and beyond to ensure that everything was taken care of in a timely manner. I already have an appointment to repair my car, and arrangements were made for Enterprise to pick me up when I drop my car off. I really appreciate the extraordinary service I have received over the years. Liberty Mutual is an upstanding company and I would recommend them to anyone for automotive or residential insurance!
Response from Comparion Insurance
August 9, 2021
Hi, SMG Knoxville! Thank you so much for taking the time to leave us this amazing review.
5 out of 5
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Great agent
Response from Comparion Insurance
August 9, 2021
Thank you for the 5 stars, Naoko Blue!
1 out of 5
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My son was in a hit and run accident with a woman who has Liberty Mutual insurance. She rear-ended my son"s car and fled the scene. Other drivers witnessing the accident followed her and notified 911. The police then found the car but she had apparently abandoned it. They did ultimately catch up with her and she was issued numerous citations. When she hit him, my son stopped and pulled over and called 911. And stayed at the scene until officers arrived. He was issued no citations. Despite all of this, Liberty Mutual is refusing our very modest claim. They tell me they have "declared it a 50-50 accident." I don't know how in the world they can just "declare" this despite it being a hit and run. Despite her getting numerous citations and my son getting none. Despite the police report. Based on our experience.. . I would suggest giving it a second thought before I signed up with Liberty Mutual. In my opinion they are the worst!!!
Response from Comparion Insurance
August 9, 2021
Barbara Neeley, thank you for your review. We’re so sorry that your experience did not match your expectations.
1 out of 5
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Called with claim a week ago and no word voice mail says call back in one day but nevr here from them. Bad company
Response from Comparion Insurance
August 9, 2021
Bill Davis, thank you for your review. We’re so sorry that your experience did not match your expectations.
1 out of 5
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Immoral, unethical, irresponsible...... pick an adjective. I'm ashamed that ive had them as my insurance company for two years. They do not care for you or your family when something happens to you. Advice, avoid this company!
Response from Comparion Insurance
August 9, 2021
michael jacobs, thank you for your review. We’re so sorry that your experience did not match your expectations.
1 out of 5
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I would have gave Liberty zero stars, but you have to at least give them one star to leave a review. My husband hit a deer and liberty was quick with giving us a dollar amout, but they have dropped the ball on sending the paper we have to sign to get our money. Our agent said he would ivernight it a week ago and it still hasn't arrived. We have left several messages but no one has called us back. We need the money to get another car because they totaled ours and my husband needs a car to get to work. I wish we never switch from farmers. We will switch if liberty doesn't get their butt in gear. We got full coverage to avoid this problem.
Response from Comparion Insurance
August 9, 2021
Denise McKee, thank you for your review. We’re so sorry that your experience did not match your expectations.
4 out of 5
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Response from Comparion Insurance
August 9, 2021
Thank you, Gerardo Imbrioscia!
5 out of 5
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My agent Phillip Kirkland is awesome! My story - I was with another well-known company for over 20 years. I met Phillip and he offered to provide me with a comparison sheet between mine and Liberty. WOW what a huge difference. He saved me lots of $$'s and the coverage was even better. Phillip's knowledge of insurance needs and recommendations, along with his excellent customer service can't be beat.
Response from Comparion Insurance
August 9, 2021
Hi, Anne Copeland! Thank you so much for taking the time to leave us this amazing review.
5 out of 5
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I've had a great experience with Liberty Mutual. Phillip Kirkland is my agent and he has always been 100% up-front with me and even told me in the past that he couldn't get the best rate for me at the time, but later he was able to get me the coverage I needed for a great price. I've also sent several friends to him who all had a good experience with Phillip and Liberty. Their car policies are particularly awesome!
Response from Comparion Insurance
August 9, 2021
Hi, J.R. Hertwig! Thank you so much for taking the time to leave us this amazing review.
5 out of 5
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Love my insurance agent Phillip Kirkland!! He is always really helpful and easy to get a hold of.
Response from Comparion Insurance
August 9, 2021
ashley Lockridge, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!
5 out of 5
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My awesome agent is Phillip Kirkland. We have been with him for several years and he is very responsive, knowledgeable, and extremely thorough. We trust him with all of our property and vehicle needs. I trust and highly recommend using Phillip as your insurance agent.
Response from Comparion Insurance
August 9, 2021
I’m so grateful for your kind words, Tiffany Walker. Thanks for sharing your review with us and the community.
5 out of 5
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My agent Phillip Kirkland is the absolute best! His customer service is beyond professional and prompt. I cannot recommend him enough!
Response from Comparion Insurance
August 9, 2021
Thank you, Julie Anderson Thacker!
5 out of 5
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Response from Comparion Insurance
August 9, 2021
Thank you for the 5 stars, marjorie wilbourn!
1 out of 5
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I tried to get a policy or a quote for a policy the people were so rude inconsiderate argumentative I spent more time talking to the automated system being on hold being hung up on or me hanging up on them because they wanted to argue about what my square footage is to my home would not recommend this to my worst enemy they have a minus 0 from me I would never use this company or recommend this company to anybody I am so disgusted at the way I was spoke to and I think I would know the square footage of my living space better than some lady over the phone who argued with me for the more I was just trying to get to the Knoxville office and I got Texas and all over the place very unprofessional disgusting
Response from Comparion Insurance
August 9, 2021
Camille Souza, thank you for your review. We’re so sorry that your experience did not match your expectations.
1 out of 5
1 out of 5 starsStar FilledStar EmptyStar EmptyStar EmptyStar Empty
Response from Comparion Insurance
August 9, 2021
Thank you, greene williams!
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