Texas

Fort Worth, TX

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Central Region Virtual Agents

Hi Kobby Warren, thanks for leaving such a positive review! I’m so glad you had a good experience. I wish you all the best.

Shukura is amazing, and has been taking care of my family’s insurance needs for many, many years.

Hi Mike, I appreciate the fantastic review! I’m thrilled that you are satisfied with my services. I look forward to helping you again in the future.

Agent Hicks is not only professional but extremenly considerate and provides excellent detail regarding insurance.  5 Star Service

Sonia, I appreciate the positive review and I am glad I could be of service! I look forward to serving your insurance needs for years to come!

Shukura is awesome! She is like my Prima :) she is fast and reliable.  Always there when I need her!

Melissa, I put customer experience and satisfaction as my priority, and your review reaffirms the work I put in every day. Thanks for your kind words, Melissa! I look forward to helping you again in the future.

Been impressed with Shukura.  She has answered our calls and questions when we have had them.  She has also aided us while we were in the middle of a claim.  She helped push the adjustor to get in touch with us when our adjustor wasnt answering.  We also kept in touch with her on the progress of our claim.  She has been a terrific person to work with.  Been grateful for her help and guidance.

Hi Amanda Wood, thanks for leaving such a positive review! I’m so glad you had a good experience. I wish you all the best.

Shukura has been the best to work with!!  She was so helpful in helping us find an auto policy when we bought a new car, so when our homeowners policy was up I knew she would be able to help us find a better rate than what Allstate was offering for our renewal - and I was not disappointed!  She sought multiple quotes with varying options in coverage and deductibles, and when we were ready to sign she even found a last minute deal that was better!  I cannot recommend Shukura enough!  She is a pleasure to work with and knows her stuff.

Hi Jun Anderson, thanks for leaving such a positive review! I’m so glad you had a good experience. I look forward to helping you again in the future.

Shukura is an amazing insurance agent!  She was able to give me more coverage AND saved me money too!!

Thank you, Sundee. This review made my day! I’m so glad you had a good experience. Please don't hesitate to contact me next time you want help with insurance.

Shukura has been so great to work with! She is so on it! Quick to reply and always very helpful.

Thank you, Taylor, I loved being of service to you and hope I can assist you again.

Shukura Hicks goes above and beyond to find you the lowest rates along with informing you on how the industry works! A trusting insurance agent that cares for her clients.

Hi Noland Harper, thanks for leaving such a positive review! I’m so glad you had a good experience. I wish you all the best.

She treats you like family.  She is honest and trust worthy.  Shukura will do you right.

Hi Karla, that's great to hear! I appreciate the fantastic review and am glad I could be of service. I look forward to helping you again in the future.

She worked very hard to find me the best rates available. I will refer her to my friends.

Thank you, Catina Godsey! I’m so glad you had a good experience. If you have friends who need insurance, please send them my way.

Shukura is amazing, always willing to help and go over and beyond with customer service. Anything I ask, she has an answer or she will find the answer.  She is the BEST!!!!

Hi Carolina Vigil, thanks for leaving such a positive review! I loved being of service to you and hope I can assist you again soon. I wish you all the best.

Shukura was very helpful, knowledgeable and quick on getting back to me. Her customer service is outstanding!

Shukura she explained everything you need to know about the policy and she have great attitude!

Thank you so much for taking the time to leave me this amazing review.

Amazing work ethic! Tells the truth, whole truth and nothing but the truth! The kind of person I want to work with. I am not a robot or relative. But, Shukura did make me feel as if she was looking out for me and not just selling something to me.

Thank you, Dawn. This review made our day!

Shukura is so very helpful! She listened carefully to my concerns and needs. She was able to help me and my family. I would recommend her support to all of my friends.

Thanks for sharing your review with us and the community.

Excellent service, extremely knowledgeable and responsive.

I loved being of service to you and hope I can assist you again soon.

I would like to acknowledge Shukura Hicks, for being and outstanding agent. I’ve been with liberty for a while and I’ve never had an agent so attentive and caring when it comes to any questions or concerns I may have. I will forever be a loyal customer!

Shukura is a pleasure to work with. Very professional, prompt, and available for questions if needed.

Great experience with Shukura Robinson! Professional and very easy to work with.

Hi Damon, thank you for taking the time to leave us a review.

Shukura is a great agent! She’s very responsive and detailed.

Shukura assisted me with my home insurance and had EXCELLENT customer service skills!

Best Insurance Agent I have dealt with. Also calling back and very detail on the policy. Have Car with her

Hi BSE, thanks for leaving such a positive review!

Shukura is a great agent! She has always been very responsive and proactive concerning our insurance needs.

Shannon, thank you for your review. We appreciate your business!

Shukura continues to provide excellent service with my auto and life insurance policies. She keeps me abreast of the best price while focusing on what is most important to my household. I’ve worked with her for 2 years and still continue to receive top notch service!

Hi Veronica, thanks for leaving such a positive review!

Shukura has been my auto and home insurance agent for 5+ years. She  always provide best in class service and takes into consideration my household needs.

Matthew, I am so glad that you enjoyed your experience. Thank you for your business! I look forward to helping you again in the future!

Shukura is a great agent.  Always looking out for her clients to put them with the best possible carrier at the best rate.

Thank you for the 5 stars, Shani! My job is to advise you on all your insurance needs, and I am so pleased I could do that.

Shukura is undeniably the MOST RESPONSIVE insurance agent I've had. She not only cares about the quality of service she provides, she is honest and fair. Shukura cares about the nature of the relationships with her clients they aren't just a number. Shukura  goes above and beyond to always keep me informed about any upcoming rate changes to my policy. She has a very energetic spirit that makes you want to keep doing business with her. She treats you like you are family.

Wow, we were blown away by your positive words. We really appreciate the time you took to write such a detailed review! Thank you!

Shukura is by far the most professional and honest insurance agent I’ve ever dealt with. Prior to moving over to her group she would continue keep in touch even to tell me I was good where I stood. O but one day, Shukura was able to score me a deal I couldn’t turndown and now I’m a part of the LibMu fam!! I know it took over 7 years to bring me on board but it was well worth the wait...

Thank you for taking the time to leave us feedback. While I understand you are disappointed with Liberty Mutual’s service, this is a local sales office and may not be the best to address your specific concerns. If you’d like additional help with service, please call the Service Team at 844-266-4213.

VERY POOR CUSTOMER SERVICE! She doesn't respond to issues. Randomly changes the amount charged and auto drafted from your bank account without explanation. Rates on auto and home policies go up significantly even though we've had no claims. When I did receive a response from her it was vague. When pressed to explain charges she would simply not respond. After years of this (customer for 7 years), I finally cancelled. I was sent a huge bill to pay with no explanation. When I tried to get a clear summary of charges my calls and emails were ignored. The one time I was in an accident through no fault of mine I called her office for help, left messages and was ignored as well. Luckily the other party handled all expenses. We should have never stayed with Liberty Mutual for so many years. Big mistake. DO NOT SIGN WITH THIS OFFICE.

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Shukura Hicks

Comparion Lead Insurance Agent | Keller, TX

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750 S. Main Street
Ste. 145
Keller, TX 76248

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