Comparion Insurance Agency

What a fantastic insurance company

They have proactively help me lower my premiums, answered my questions and fixed problems for me.

Very helpful to maximize our insurance benefits.

The Utah team is so knowledgeable when it comes to all matters pertaining to personal insurance.

I would recommend this office to anyone. Dave has always given my family and me top-notch service.

They’re so awesome. We’ve had some issues with certain insurance companies but these guys make sure to care for my family as people. Dave Johnson has always been easy to get ahold of us taken a personal approach with us!

This office and the agents in it are fantastic! Thr people putting negative remarks are largely "house" accounts and don't have a local agent and had a bad experience with a call center. That is why this office and local agents are so important!

Working with Dave Johnson at Liberty Mutual over the past 10 years has been great. He is so willing to answer all my questions. He is also willing to help with any situation that arises. Can’t ask for a better man.

I just recently came back to Liberty Mutual. David Johnsons office has always been helpful and looks out for our best interest. Happy to be back!

Holly is awesome. She always has been very helpful.

This team is knowledgeable and professional. I really enjoy working with them!

Truly trustworthy, knowledgeable and professional.

Very professional and efficient! Holly really knows the insurance business. Will keep going to her for ever!

Dave is my agent and has done a fantastic job helping me to get the best rates for the best policy. I would recommend liberty to all my friends.

Excellent service

Great people! Easy to work with! Once I got my insurance for my car and my renters switched over I had my kids call too, and now they all moved over too. Thanks for the great help!!!!!

Best insurance company I have ever worked with.

Trevor Nicholaides is a highly competent financial advisor.

When looking for a knowledgeable sales representative, Holly is one of the Best you could ask for.

Very quick in getting me a quote. Thanks

Dave has been a dream to work with! He is always quick to respond to any questions or concerns. So much better than my last insurance company experiences!

Outstanding support from Tony!

Holly Chidester has made herself available to help us in ways that Farmers never tried to attain. She responds quickly with calls, texts, emails and advice every time we have a question or need help. We dump a ton of money into your company and Holly demonstrates "The Customer always comes First. We appreciate Her and thereby You, for our relationship with Liberty Mutual. Keep her Happy, She keeps us Happy.

Great experience! Agents were knowledgeable and very helpful in finding the best coverage for me.

Absolutely the most professional insurance experience I have ever had.

Tony was able to beat my previous insurance with better coverage by about $60 a month. Thank you so much for being the best!

Miltona is the absolute best. She actually cares about me and my family and it shows it her attention to detail and excellent customer service. Highly recommended.

Great agency!

Tony Evans is the best!

Anthony is an awesome agent. He is so supportive and you don't have to ask him twice. He gets what you need done, efficiently and timely. You can't go wrong with this man!

Mary has been Awesome.she was able to drop my car insurance significantly. I appreciate her time and effort in helping me with that transition. It has been easier than I thought.

Great people.

Always reliable and very knowledgeable!

Great speedy service. Josh was amazing to work with.

Mary Baird is an amazing person to work with. Not only is she a great listener but very kind and she truly cares about your needs and getting you the right coverage for your needs.

Dave Johnson is one of the best people I know.

Josh Prince with Comparion just saved us a ton of money. He was very patient with us and our million questions and found us some unique policies for things like classic cars.

Great service. Very helpful staff. Attentive and respectful.

Love this company!

Amazing staff! Friendly and helpful!

Amazing company, Anthony took great care of all of our insurance needs.

We had a smooth and easy time getting switched over to liberty mutual. And we saved money which was our main goal. I was also able to modify a few documents quickly when our renters agency needed more info. Would recommend!

Mary is honest, helpful & knowledgeable about insurance; I highly recommend her!!

Super Agent: Tony Evans!

They are on top of it

Wonderful Agent thank you Miss Sii Saili for an awsome job.

I am an Agent and a Customer for Comparion Insurance Agency. As an Agent (currently a Sales Associate to Team Anthony Evans), I can attest to an office with a conducive healthy environment to work in, step-by-step coaching and training; coupled with amazing health and retirement benefits. As a Customer, I have saved a lot of money by bundling all my policies (Life, Home, and Auto). "Peace of Mind" is the Ultimate feeling knowing that me and my loved ones are well and fully protected! We have an array of coverage for all your Pets, Home/Properties, ATV/Offroad vehicles, Recreational, Motor home/RV, Boat/Watercrafts, Jewelry/Smart watches, Earthquake, Flood, Antique/Classic Autos, Umbrella, and Small Commercial Lines.

Dave was a pleasure to work with! Saved me a ton on car insurance. He’s not a pushy salesman, he has your best interest in mind. I would highly recommend him for all your insurance needs!

Mary provided me great service and was easy to work with. Definitely recommended!

Great experience! Easy to work with.

Mary Baird is a great help!

Excellent Comparion branch under excellent leadership. The agents are knowledgeable and friendly. I can always get in contact with someone to assist with questions, concerns and additional needs in products they offer. I am impressed with the full scope of coverages they provide from Auto, Home, Pet, jewelry. They even assisted with my life insurance and annuity needs. 100% sold on this company and specifically this branch of professionals!

Professional fair prices. Got a quote quickly and exactly what I needed. Looking forward to working with them for time to come. It's nice having tailored quality insurance to rely on.

Great agent to work with. Sii, is a wonderful kind and caring agent. Very patient since I’m a senior and my memory is not that good. Companion insurance is lucky to have her.

Dave was amazing and very personable. He really knew what he was talking about, and got my wife and I all taken care of. I would highly recommend Dave Johnson to anyone!

Josh did a great job for us and got good pricing

Josh Prince is great to work with! Highly recommend! He’s professional, knowledgeable, and understanding.

Sii is a wonderful and accommodating agent. Very pleased

They took the time to explain things to me so that I could make choices that work best for my life.

Excellent customer service is hard to find these days, but not at Comparion! Josh Prince went above and beyond for me and was so knowledgeable. Would definitely recommend.

We have loved working with David Johnson, he knew how to help us in our situation, and our interactions always were professional but personal! Totally would recommend him to anyone!

Mary Baird is so amazing very professional, fun and friendly and very knowledgeable about what she is doing. I would recommend her every time. Thank you Mary

Joshua found us great rates, increased our coverage on our policies and got us a great Umbrella Liability policy. We were able to do it online which saved time! Thank you Joshua!

Great agents, positive experience and they offer multiple carriers not just Liberty!

Friendly, helpful, easy to work with

Customers for over 3 yrs. They canceled our policy without notice claiming that we didn't respond fast enough to an email that we never received. Now they want a full annual payment in advance to rewrite the policy. Plenty of good competitors out there. Never doing business with these guys again

Agent Anthony Evans was awesome. He was able to get my rate lowered. Great job!

Comparion Insurance Agency is amazing! They have over 20 different carriers that they can quote with, and they can literally insure almost anything you have. If you haven't quoted your auto, home, or life policies you should have them do it! Great experience!

Comparion Insurance is owned by Liberty Mutual Insurance that gives people many insurace options of 20 plus insurance carriers of the top A rated companies. This eliminates the need to shop around when you can do it in all one place no matter what type insurance you need. It can be auto, home, jewelry, life, business, boat, side by side, or Ebike and even pet insurace. Why shop around when they do all that work for you no matter what your circumstances are.

Great service, great prices and a great experience ! Holly did a fine job with my insurance needs.

It took 2.5 years to respond to my “recent” review. Zero effort has been made in attempt to retain me as a customer and the generic copy/paste response only further proves negligence on behalf of this company. It’s suggested that you take your business elsewhere.

Holly was nice and very helpful going more than the extra mile to help me not only during the sale but with a couple of issues afterwards

My agent was very informative and helped me bundle my insurance together to save me almost $180/month compared to my last provider.

I give a 5 Star rating because I have a great insurance agent Les Leber just every step of the way I felt like he was there with me. Any time I messaged or called him he was there. He also helped me through the claim process when my vehicle was totaled. I’m still going through him and I recommend him definitely

Great experience

Holly made insuring my vehicle easy, understandable, and affordable!

Les is a Great agent Liberty has been canceling alot of my policies 5 to be exact but Les has been able to find other insurances to fill in the gaps.

David was amazing to work with. He didn’t call us repeatedly to bug us into getting insurance, he waited for us to reach out. We thought we had the best deal for car and rental insurance, but he found us some that was half as much! David was very efficient, friendly, and professional. I highly recommend him! So glad he’s our agent!

He is VERY helpful. My new insurance person for sure!!!

My agent and his team have always been very helpful and And quick to respond when I've needed them.

LIBERTY INSURANCE REVIEW Got roadside assistance on my plan. When I finally needed it, it was denied to me. After fighting for it, it was approved and they gave me half of what I paid to get myself out of the situation without their help. Crooks. Like all insurance companies though.

I don't know what is going on with Liberty Mutual, but they need to get their act together! They mailed a "Your Policy is at Risk of Cancellation" notice on our auto insurance, without ever sending a bill or email that it was due today. After I paid it online, it said I would receive an email confirmation, but didn't receive one. My email address is current and it didn't go into spam. The same thing happened when I paid our homeowner's insurance online--no confirmation was sent. I tried printing new insurance cards after I paid the bill, but the cards are outdated. They used to send new insurance cards, but now they're too cheap and want people to print them.

Initial rate was quick and easy to get. Had it for 1 year and then when my policy timeframe ended they did a new policy with a much higher rate (even though we hadn't received any tickets or accidents or anything) and charged my bank account without even informing me of the rate change!

I was with these guys for 3 years. Never had an issue. If I could leave 0 stars I would. I was cancelled for missing a docusign never received a call about the letter still being needed. When I spoke with the under writer she was rude and told me if I couldn’t sign the document now and get it sent over to start looking for another carrier. My mom was cancelled also by using the towing service twice in her policy year after being with them for three years! Seriously over using 2/3 tows she had PAID for within her policy. I drove 2 days unknowingly without insurance. They won’t call to inform you that the policy will be cancelled. These guys will screw you over! Avoid them!

Honestly so far my experience has been amazing. I got in a car accident and they covered my car plus equity I built. After which there was no point for me to keep my insurance since I didn't have a car. I got a new car about a month or so later and they raised the price by $100. The lady told me it was because I cancelled my insurance and was considered a brand new customer. I've been with then for over a year. Everything was great till I came back a second round. I am sorry I assumed it was going to be just as amazing as the first time:(

The Sale representative lie, the manager does not have good manera. Don't trust in this branch

So glad I got to meet Richard Pope

I've been a customer with them for like two years, called today to file a claim because my key got locked in the car and I needed to call locksmith, was told that my insurance policy was chosen not to be renewed as of this month due to my driving record. I don't have so much as a speeding ticket. thanks so much for the heads up that I've been driving half this month without any insurance. 0 stars if I could.

WORST insurance, WORST customer service, WORST experience I have ever gone through. They just pulled out A TON of money our of my account that is not owed! I have opened up a BBB claim. Save yourself the headache and having your money stolen- go with ANYONE else.

After reading the reviews on liberty mutual before posting my own experience, it sounds very similar to others. After being in a collision caused by a liberty mutual driver, liberty mutual failed to respond to any correspondence, emails, phone calls etc. over a time span of six months! It really sounds like all of us should get together for a class action lawsuit. Liberty Mutual should not be able to continue conducting business. Beware. If I could give no stars or even negative stars, I would.

liberty mutual are crooks I was hit in my vehicle so hard in November my car was a total loss I'm still in pain and all they offer for pain and suffering barely covers a month of bills... I sadly am still in loads of pain because of this accident and have to continue to ask my personal doctor for help with the horrible pain and what they offer doesn't cover the debt I got into so my daughter and I wouldn't be homeless. Don't do business with them and hope u don't get hit by one of their customers.

Gave a bad quote and refused to honor it

Me gusta tiene precios justos a sensibles

Great experience, great insurance.

Bad communication does not follow through with claims does not call back I would avoid using any of their services

Liberty mutual has provided good rates but it takes for ever to get them. They will bounce you between 5 different representatives just to get a quote and every time they need all your personal information to start whatever meaning less process this specific representative does.

I tried paying my car insurance the day before it was supposed to cancel, but they wouldn't accept a 2 card payment and they took $105 from one of the cards and cancelled my insurance after, because I couldn't get ahold of customer service after trying for hours. I have a 3 month old that I need to take to and from doctors visits and now I can't even get to work when needed to pay a different car insurance. They said they would transfer me over to an escalation team, but then said it's a 20 minute wait, I told them I'm fine waiting the 20 minutes, but they refused to send me over still because they think it's too long of a wait time. They do not care about family needs at all and are not willing to work with you with ANYTHING. They also refused to transfer me over to a supervisor. DO NOT go through them, I don't care how cheap your quote is...

Constantly raising my insurance every year with neglect of a perfect driver record. Especially with decrease miles in driving.

Thee worst business to resolve conflict of errors on their behalf. I was two years in on auto employment deduction (loyal customer) I switched careers with another place of employment that can continue the same service. My special representative MICHAEL BRADY was notified and confirmed that he will get the changes in necessary to continue. I have email proof and all that customer service and rewrites could say is that "YOU" MISSED THE PAYMENTS. Because MICHAEL BRADY failed to commit to his loyal clients. I went from 2300 premium to 3800 due to his team not taking from the auto deduction. MICHAEL BRADY this 1500 increase was all planned because you're in sales. I don't wish bad things on people but I hope COVID reaches you and your family this year.

Absolutely floored at how terrible this company’s service is. Don’t do it. Don’t waste your money. Run.. run fast and far away!

la direccion es erronea y el servicio tampoco sirve

Liberty 🗽 Mutual Insurance My insurance went up 150.00. For some reason the company has taken their name off the review. This was Liberty 🗽 Mutual! I was told insurance changes monthly. I cancelled the policy and then get a notice staying my insurance has been canceled and I owe 289.00. I have gotten different stories months ECT saying I didn't pay. I guarantee I would not have had insurance if I did pay. I refuse to pay the 289.00 when I .had different insurance even. Stop trying to rip your customers off! I have

Our vehicle was hit by a person covered by Liberty Mutual. It's been over a month since the accident which they determined a total loss but we still haven't received the check. We are down a vehicle and they are not in a hurry to pay out. Really makes me glad we switched from Liberty Mutual years ago, I'd hate for this to happen to someone I might hit.

Not happy at all with Liberty Mutual. After 12 years with these guys, rates kept slowly creeping up, after zero accidents and zero tickets, 500 a month for two cars, 1 car is 10 years old, the other 6 years old. They WOULD NOT work with me to lower rates until I called two days ago to drop them. Best thing I ever did. I give them negative 5 stars

I had an accident with one of their clients who was denying responsibility but they paid my claim after looking at my case in more details.

Insurance sucks here. 100 dollar raise in a 6 month rate! No new tickets or accidents? You have to really pay for what you need! Look for a new company.

Liberty Mutual does not treat customers like people. They of coarse are all over getting your money, but when you total your vehicle due to manufacturing malfunction. Youll get left on the side of the road for 8 hours waiting for roadside assistance that they claim to have dispatched. (Never showed up, we had to pay for a tow ourselves. They have no consideration that you are out of a vehicle. I have been calling and leaving messages, emails for the last 5 days.. and still nothing. This company doesn’t want to give you what you pay for every month. I have never been treated this way by and insurance company. Save yourself the headache and stress that comes with getting what is literally owed to you.

I called customer service on the 4th they told me they wouldnt pull my payment an I could skip a month or pay it on the 16. By the 8th they pulled the payment an told me that is nothing they can do.

Helped me with my insurance price.. lets see how is the service further

Balls. Real physical addy, absolute 100% auto robot voicemail. For every location. What a personal company.

Poor customer service. They do not return phone calls and completely ignore you when you have a claim.

I had to wait over 47 minutes just to get my policy for my home so I can get it over to my lender I’ve been with this company for a long time customer service was the number one thing and like everybody else it’s gone by the wayside.

If I could honestly give this company negative stars I would. The absolute worst experience I’ve ever had and I would not recommend them to anyone. On July 19th I called and canceled my policy because it had jumped up from $244 to $305 in less than a month. They state it’s because I do not use their right track app to track my driving. They assured me that no other payments would be taken out and everything was canceled. I checked my account this morning and Liberty Mutual had taken 500+ dollars out of my account. I immediately called and the first person kept talking over me and telling me my policy wasn’t canceled on the 19th and the person I spoke with scheduled it to be canceled on the 5th which is not what I wanted. I immediately requested a manager which I was then told there wasn’t one but we don’t play that game. So I kept repeating “I need a manager now” until he finally transferred me over. The next guy was even more disrespectful and basically told me “ sorry. There’s nothing we can do for you” I ended up calling corporate and corporate basically told me that they scheduled the cancellation on the 5th because they couldn’t knowingly let me not have insurance. That’s none of their business if I have insurance or not and I already had another policy set up with a different company. In the end I’m basically left with my bank account 500+ in the negative with a charge that I was unaware of and I did not authorize all because they simply do not know how to do their jobs correctly. This is a pathetic excuse for a car insurance company and even more pathetic excuse for customer service. They are thieves and they are greedy. They aren’t here to help you. They are simply here to take your money and charge you even more when you want to leave so you have no other option but to stay and pay their ridiculous rates that skyrocket every month for absolutely no reason whatsoever. Then they claim they sent an email confirming when they never did. It a sad and Pathetic excuse for a company and I don’t understand how they are still in business.

I wish I could give this company zero stars. I purchased an auto insurance policy for myself and my two sons in February 2021. A few weeks later, I learned that my sons were covered on their dad's policy, so I called Liberty to have them removed from my policy. They said I needed to sign something saying they would not drive my car. I attempted to sign this document electronically multiple times, but due to their system errors, I was unable to. In April, this company, without my knowledge or authorization, added my sons back onto the policy and said that I need to pay their premiums in full from February to May 1. I told them that I removed them from the policy in February because they already had full coverage on their dad's policy. Liberty has now sent me to collections for my son's premiums that should have never been charged in the first place. They're threatening to ruin my near-perfect credit score. I will be filing a report with the Better Business Bureau.

They will scam you out every dime they can. I knew I was paid up to the date I switched insurance and there trying to say I didn't pay for the month up to the cancel date. So where the hell did my money go. I would avoid this company at all cost.

Avoid this insurance I had a truck catch fire in my shop which sucked so I figured my Liberty Mutual insurance would take care of it . Well not only did it take them along time to start the claim but I had to call several times before they even start it. Then when they finally totaled the customers truck they offered 10 k less than it was worth so I gave the customer a check for 10 thousand out of my own pocket to pay the difference. Please avoid these guys at all cost. If you want to check this case Malyna Tran was the adjuster and the claim number was 23925162.

I am a liberty mutual customer who may indeed have to change due to not only increase in policy but the incentive nature of commercials . The commercials as of late are in bad taste and tacky - as asking abused if they wish to eat meat of choice like chicken at a bbq/which is disgracing to meat eaters and animals . If my policy does not go down and formal apology is not made to patrons who do not eat animals - I will be moving g .

lichtenstein? And no help

I wasn't looking for cheaper insurance liberty mutual gave me a price but when they took their money it was a lot more than they quoted oh well!!

Excellent! Customer Service.

I've had LM for 12 yrs now. My prior experiences with their auto claims have been reasonable... there was an issue, I went to a place they recommended, and it all went fine. Small claims related to the home (such as a stolen E-bike) were also relatively quick and painless to manage. Then I had some major home damage that required a large repair.... this is where LM tries to cut corners and it becomes very apparent that adjustors exist to serve the insurance company, not the client. To be clear for those not already aware, your insurance AGENT can be great, but if you have a claim it's the ADJUSTOR that you're actually working with. So it doesn't matter how "awesome" your agent is.... their job is to sell you a policy, so being "awesome" is irrelevant to how your insurance actually serves your needs. The adjustor is motivated to undervalue your claim and save the company money. Don't be fooled. Ryan Lemone at LM severely underestimated the cost of repairs for my home, then pushed me to use a company that has been an absolute nightmare to work with - Bull Matrix Restoration. I have never received an estimate for repairs from BMR, and right after I hired BMR Ryan Lemone increased the estimate by 50% to accommodate the cost concern raised by BMR. Ryan Lemone never worked with the company that I had original intended to hire to do my repairs to determine why their estimates were so grossly discordant.... turns out it's because he didn't really understand the prior state of the kitchen (despite a 90-page document with photos of before and after the mitigation for the water damage). I tried going above Ryan Lemone to his supervisor, Travis Orr. I've never had more patronizing conversations than the one with Travis, it was the equivalent of being told "there, there darling.. it'll all work out." He said he would have Ryan follow-up on the question of lost rent. I wasn't honestly hopeful about that... it was easy to see LM denying this as it was a home I was moving out of and had never previously rented... but there was no follow-up. Not a word from Travis or Ryan. I called customer service and complained. They put me through to a Presidential service line. The guy there somehow got my phone number wrong... which is impressive considering it's saved in my account and the automatic system at LM seems to be able to recognize my number when I call into LM. So he called someone else and left a message, then sent me an email about not being able to reach me. I emailed back and called him immediately and had no response. In short, no return phone call until I called customer service again to complain that two weeks in I had still not had any meaningful conversation with someone from the Presidential service. The theme that kept emerging was that the customer service people are very nice and validating, but have no power to really help with anything. And anyone else that seemingly has power (maybe?) is pretty disinterested in helping. In truth, I'm only here posting this review on Google because a woman recently contacted me after seeing the Yelp review of BMR. She told me that Ryan Lemone was trying to apply the same pressure to have her use BMR. He was throwing up road blocks preventing her from selecting a contractor of her choosing. It's a vague though threatening conversation - he insinuates that LM won't cover the full cost of repairs if you use a different company, though he won't ever give concrete reasons for why the estimated costs are so discordant. He then says that BMR will "work off his estimate," an incredibly manipulative statement considering you then cannot get BMR to give you a formal estimate of their own. It leaves me wondering whether Ryan Lemone is getting a kick-back from BMR for his forced referral pattern. A complaint has been filed against this guy and LM with the Utah Insurance Department.

Good customer service support and prices are awesome 👌

Customer service seems great on the phone, but boy, they don't follow through and do anything they say they will, and they have a total lack of important communication. I called to add my wife to my policy and used those exact words. They added her, but it wasn't until I was calling for something much later when someone said "oh, you got married? You get a discount!" One I should have had for a year. Later, we added roadside assistance to each of our cars. What they didn't tell us at the time was only one car can get the towing if needed... Well, a car needed a tow, but it wasn't the one they randomly selected, so we had to pay in full for the tow. I tried to remove a driver from my policy, and they happily obliged (website said I needed to call for some reason). A couple weeks later, we got a form in the mail for the removed driver to sign because they were classified as a restricted driver (I learned later that a restricted driver, according to Liberty Mutual, is someone on a learner's permin; no idea how they decided that one). So, I got the former driver to sign and sent the form back. My policy went down in price accordingly for one month. Then the driver was back at a higher rate?! We called back, and they told us they never got the signed form, so the driver was automatically re-added. That support rep took them off again. Called back a few days later to talk about it and request a refund for something that we knew nothing about to begin with (restricted driver form) but tried to resolve anyway (sending form in), and the support rep said they told us about the form, what a restricted driver was, and that the driver would be re-added if we didn't send in the form. We were NOT told any of that. Eventually, the support rep said they'd send me to their escalation team (in my job of phone training and support, it's not good to tell a customer they are working with an escalation team to calm them down). After being on hold for about 15 min., the hold message said I was now waiting for roadside assistance? What? And another 15-20 min goes by, and it hangs up on me! So much hold time... Yeah, terrible company. Every interaction was basically an expensive lie.

We recently switched to Liberty Mutual from Nationwide as the price was a significant saving. I am unable to locate my Auto Insurance on the internet, I have been calling Liberty mutual for 3 days. Each time I call I wait on hold for 35 minutes and it hangs up at 35 minutes. I attempted to contact someone on the website chat, after 20 minutes with no response it auto logged me out of the system for "no activity". This is something I think they should work on to make a great company.

My agent is awesome! They are always looking for lower rates to keep me insurance low and keeps the coverage where I need it. I recommend them to everyone.

They suck

Great insurance

Worst company never I wouldn't recommend them to a dead person

BEWARE!!! Liberty Mutual outsources ALL of their claims to third parties! This is a giant hassle when trying to file a claim. Also, they refuse to pay even after approval. I have filed the same claim 3 times and it has been approved for payment twice. However, I have still not been reimbursed and don't expect to be. ANOTHER ISSUE is that the deductible on my claim changed without my authorization and Liberty Mutual refuses to adjust it to what it originally was despite me having the original policy as proof! ALL INSURANCE COMPANIES HAVE QUESTIONABLE PRACTICES, BUT LIBERTY MUTUAL IS AMONG THE WORST!!! DO NOT WASTE YOUR TIME OR MONEY!!! IF AND WHEN YOU DO HAVE TO FILE A CLAIM YOU WILL BE ABANDONED AND LEFT RESPONSIBLE. I have canceled my policy and actually got a lower premium with greater coverage elsewhere and would suggest the same to any existing customer.

Glad to see that I am not the only one to realize and see how terrible this company is. It has literally been 3 months with little to no word from them, my claim adjuster will not return my calls, email or any other form of communication. Ted Xavier literally the worst claims adjuster I could ever possibly imagine. This company really needs to get their act together. After all this is said and done, I am definitely planning on Switching do it different Insurance Company.

Horrible. My mom was recommended safeco( part of liberty mutual) and they have been nothing but difficult. They give you a price and then they up it every month with no explanation! They just recently said they haven't received any payments at all saying I need to reinstate it but it will be 708$! My bank account clearly shows I have made payments every single month. Straight trash. Do not waste your time or money please.

Someone gave liberty mutual my number instead of their own. On day one I received seven calls telling each agent to take me off the list, this is not Frank's number. With an additional call today, I called the national line who informed me it is 7 to 10 days for the do not call to update completely. That's a joke.

Muy buena atención al cliente

Employees are extremely helpful and actually do they're jobs. Unlike some insurance company's.

Before I was recommended them to my friends! But now I figure out that they're sucks! Don't take this insurance company!

Great Experience. I was in a situation where I had a lot of damage to my vehicle, and I didn't think that it would be covered in my specific situation. Long story short Liberty Mutual really stepped up (and I don't think they had to), and took care of everything. Teneesha, was super understanding and helpful, I felt that she was on my side. Thank You Liberty Mutual!

Absolute zero care for members. Care only about the payments coming in and then do everything possible to avoid coverage no matter how loyal their customers have been. I was hit by a car while riding my motor scooter, the police report stated that the driver of the car was at fault and all I got from liberty mutual was excuse after excuse of why they weren’t required to help. On top of all this, I have since looked into other auto insurance companies and have found that I was paying nearly double for the same coverage offered elsewhere. I have 0 respect for liberty mutual and anyone affiliated with them.

Terrible customer service!!! Trying to get something small fixed takes weeks, or even months at times. You can't ever speak to a supervisor. The agents will lie about the situation being fixed just to get you off the phone.

These guys service is awful.

Skam artist! I was hit by a teenage girl that ran a red light. I had no fault what so ever yet they’re telling me they’re not responsible for the total damage on my truck (which they ruled as totaled). So now I’m stuck paying the remaining balance even after my GAP Insurance. And their communication is horrible!

tried to cancel my account, they didn't let me, and charged me extra for trying. plus the 10 additional dollars they've charged me every month since i signed up 6 months ago. its bs. and you can't escape, free yourself from the burden that is this place.. be smart and don't fall into the trap

got business insurance and not long after getting the insurance they did a audit that cost over $2000.00 that they add to your bill when they are done doing it and the rates will also go up after that. Bad company to do business with they will charge you more after you sign up stay away if you want to keep your money. bad business practice.

Great price but they lies faults advertisement they only insured drivers with clean records.. which they forget to say.. in there adds.. four years old dents on my record they rejected me ...

I wanted to cancel my policy and the agent who helped me was very comprehensive and helped me in everything.

Great Insurance company

Dropped our insurance coverage after a single $1500 claim. Do not use. They don’t have your back.

My home renters insurance is a great price. I had auto insurance but dropped it because for being over the age of 60 my rates were extremely high I thought. Went to another insurance company and pay $30.00 less. They need to consider lowering there rates to Seniors❗

Their ability to communicate with their customers is nonexistent. My car that was damaged is part of a large fleet of company vehicles and we are paying liberty mutual to cover all of them. I don't feel like the company values their large customers. I can't imagine what it must feel like to work with them for privately owned vehicles.

They are always so easy to work with!

Auto phone system is ineffective and frustrating

Atrocious company. Deceptive. Unhelpful. Just switched to another insurance company today. The switch will save me nearly $10,000 a year. New company couldn’t believe what Liberty was charging us for less coverage. Plus, they have dropped the ball on several issues for us over the years. Be careful with this dishonest shyster company. They are evil.

Been a customer for years. Rear ended, not our fault. Liberty was hardly willing to help. The adjuster Steven was awesome. Was supposed to get a call back from Desiree Brown who is the total loss person to go over the numbers that value my car extremely low. I’ve been calling for a week straight. She finally calls and disconnects on me twice without giving me a call back. Now I’m sitting here waiting again. Whenever I call customer support all they offer is her name and number. We’ll see what happens. Supposed to renew january. Going to look elsewhere. Now I have a baby due in May, was rear ended and not my fault with them saying my car is worth $2200 less than what I’d actually being sold. DO NOT GET LIBERTY MUTUAL. After waiting an additional week, the claims rep has not answered any of my questions. This has caused so much stress in my life. They know my wife is pregnant and has been to the E R. On Christmas because of the accident, I end up spending my whole break dealing with this when they re MY INSURANCE. I’ll spare more paragraphs.. DO NOT PURCHASE LIBERTY MUTUAL FOR AUTO INSURANCE.

LIBERTY MUTUAL (2 stars). I was told that 1 "agent" would be "my agent," it’s actually a call center where you get whatever "agent" is available. Emails take at least a day for one back & forth, & you will get a different "agent" each time. There's no personalization (ex., called "Ms Last Name" instead of by first name as requested, because I hate the term Ms). I truly hope I'll never have to use my car insurance as I fear what that experience will be like. To update your address, you need your vehicles mileage. I changed my address on the terribly designed My Account website within 10 days of moving. Looking now, it only changed the address on 1 of my vehicles. Trying to change the policy address on my house after moving in? The questions of why you moved are unclear (questions refer to apartment I moved out of? or the house I moved into?). Liberty Mutual desperately needs to invest in some User Experience upgrades. If their service gets much worse, I'll switch back to my old provider because $100 more a year is worth it for better customer service. RIGHT TRACK PROGRAM (1 star): Erroneous Algorithms Ding you for Safe Driving (Jan-Mar 2019) Participating gets you 10% off, but don't expect any more if you're a safe driver. They will send multiple emails threatening fees if you don't return the Right Track device, but then fail to send a return box. When they finally gave me a prepaid label, they still sent me the same threatening emails 2 days after they had received the device! While each time they said to ignore the email, I won't be charged-- Why should I even receive emails I'm supposed to ignore? Emails: You get a different person every single time in the same back & forth email thread. They don't read the previous emails, so you get repetitive information & they ignore the same questions. Also get an uninformative wall "we don't share company algorithms"- I'm not asking for the algorithms, but I'd like to know how my driving is being evaluated & what factors are being controlled for (road design, traffic patterns, geography). How You're Rated Seem to adjust slightly for acceleration events based on the speed limit of the road (I tested it a couple times & got dinged). Acceleration to get on a freeway is acceptable, but not that same acceleration to get up to speed on a 45 mph road. They assume that any hard braking's solution is to "leave more room to the person in front of you." Nearly all my driving leaves huge spaces to cars in front so I can coast rather than brake to a stop, but I always try to stop for yellow --> red light transitions & promptly get dinged for those firm braking events. Their algorithm does not take in to account road design where stoplights might change suddenly. I've ridden with friends who run the yellow-->red lights just so they won't be dinged. How's that for encouraging safe driving? Turning off a busy, higher speed road (35-45 mph) to make a turn so you don't get rear-ended gets you dinged. Their algorithm doesn't account for slowing before turns (2 of my "hard braking" were for this reason, every single other one for yellow--> red light transitions). The weighting of these identified "negative" events is also inconsistent & incorrect. I had 25+ drives with multiple "perfect" stops & accelerations before I had 1 drive with only 1 "hard braking" due to a light change: that 1 event out of hundreds pulled my rebate down $10. They claim you can get 10-30% off, but I got 13.7% off & am a defensive driver. If someone has their own accelerometer / gps unit & wanted to vet the algorithms being used, I'd love to see those results. Overall, if you already drive incredibly cautiously, slowly, & only a few miles a day on non-traffic light roads, you may get some money off, but the experience will probably leave a bad taste in your mouth as your driving gets "falsely" evaluated. Expertise: PhD, 7 years in Distracted Driving research.

They are awesome to work with

Overpriced and deceptive. I selected Liberty because they were the cheapest and decently rated. I unfortunately had a small accident 4 years ago. After that accident, my rated jumped dramatically despite having the promise of first accident forgiveness. I got my renewal notice for over $1400, and when i called the company they just told me that other companies would be charging me more because of my accident. What happened to first accident forgiveness??? I will never use this company again. UPDATE: i just signed up for Progressive. It's $900 dollars less per year for better coverage! !!!

Mark Hidden has been a God-Send since our daughter died recently. Sadly, we also lost our son. Liberty Mutual paid out, without issue, after we got his final death certificate. Don't wait to get insurance on your kids. You just don't know what the future will bring.

I had the unfortunate experience of having one of liberty mutual’s clients crash into me and total my car. liberty mutual took 3+ weeks to accept liability and refused to give me a rental in the time that I was without a car. FOR SOMETHING THEIR CLIENT DID

Friendly customer service

Price was decent. I did however find cheaper insurance.

They took my money didn't want it bunch theifs

Liberty mutual is the scum of insurance companies. I've had to call every month to adjust my rate back down to the price I was quoted. Today they raised it $60 so im going to have to call again today. This it's getting ridiculous

Awesome Rates! Keep em low!👍👌

Have always found the lowest rate with this insurance company!

They are very great help you alot

Great place for having fun.

The worst insurance company there is. Not understanding, reps are rude and don’t even listen (specifically Heather Nugent). Avoid working with this company!

Really great rate on a commercial liability policy. They provided additional coverages for free and doubled my coberage for a whole $4.00 more a month. The agent was very friendly and when I needed to make a small update, it was taken care of within a couple hours of making the request online.

Actualización de mi comentario, son los mejores llevo un año y son geniales....... Soy nuevo pero hasta ahora me han dado un gran trato mi agente es Marcos Rodríguez y es buenísimo

I so far love the experience I have had with Liberty Mutual. I must confess though that it is a bit of a rebound relationship because I was fresh off of a bad break up with State Farm. That being said I highly recommend Liberty Mutual. They have taken good care of me. I haven't ever made a claim with any insurance company so I can't give any insight into one company over the other in terms of the claims process but it seems pretty straightforward in the Liberty Mutual app. Also, Liberty Mutual has a bunch of discount options available to bring the rate pretty low. I am currently doing the Right Track program to get up to 20% off. I have an app on my phone and a little device on my windshield that tracks my acceleration and braking intensity as well as my total distance driven and scores me. Depending on my score which I assume will be perfect because I haven't been dinged for anything yet under my usual driving style, I should get the full 20%. There is a picture of the little device they sent me. The tracking program is so easy and not intrusive. I've been very pleased.

I was driving on I15. A rock flew out of the back of this truck and broke my windshield. Liberty Mutual Insurance is refusing to pay for their clients claim.

I have been a customer for more than 15 years. Mike Brady is my agent. They offer insurance.

I wish I could give 0 stars but that is not a option. My wife’s car was reversed into and hit by one of liberty mutual’s clients. They left all their information and their liberty mutual policy number (luckily). Therefore, we called liberty mutual to file a claim. Liberty mutual said that they would call and contact their client to get their side of the story. Long story short they supposedly called, emailed, and sent mail to the client that had hit our car. They had never received a response or were able to get in contact with her. So, they said by law they have thirty days to reach and get ahold of this client before they make a decision. Me and my wife wait the thirty days calling multiple times through last month to hear of any updates but, they continually gave us the same response of they had not been able to get a hold of her. Finally, the thirty days is up and liberty mutual has failed to get in contact with their client who hit our car. We then call the adjuster to get the decision on when they will pay to get our car fixed. The adjuster then goes on to say that they are not going to claim responsibility for this hit and run accident because they have not been able to get in contact with their client and that the information from note we had scanned to send in could be found anywhere. Basically saying that we found this random information and are just trying to pin it on their client. I am outraged at this point we have waited almost 2 months now fix our car. This shows that liberty mutual’s claim department are nothing but crooks and will try to find any loop hole to not cover anything even when it’s their clients fault. The lady had left her first and last name, address, drivers license number, and her policy number in her own handwriting. Also, she has been ignoring all their “attempts” to get in touch with her regarding this accident which, screams that she is guilty of it. So I guess if you have liberty mutual insurance and you hit someone’s car just never answer their call and they have your back 👍🏼. Biggest joke of a insurance company.

Wow. I am blown away by the terrible quality of customer service with this company. I called to resolve a billing error. The first customer representative who helped me what’s friendly and seemed to be helpful, but ultimately did not follow through with what she said she was going to do. When I got a billing discrepancy later I called to resolve it, and they told me that there was nothing they can do, and what the precious representative told me she would do was not their policy and not in her call notes. I told him how displease I was that she told me she would do something that was not done. He just said “I’m sorry you feel that way, have a wonderful day”. I have cancelled my policy and will never do business with this company again.

Only giving one star as 0 was not an option. The company is great to work with until you need to file a claim. We filed the claim and the claims rep keeps saying that he is Trying to get a statement from the other party and he has to do so through their insurance company. After 7 weeks I reach out for an update and I am told he no longer does claims and to call the center for an update. I call the number he told me to call and get his voice mail. He has already told he can't help me. Keep in mind this is just the short story, We are not going to even go over his vacation and NO one covering and getting the run around. Just so sick of dealing with this. This is a simple fixed object fender bender. They turned into my son who was not moving. STAY AWAY!

I have had coverage with Liberty Mutual ever since 2013, and they have been the only auto-insurance company I have ever had. I even opted to get a home insurance policy with them when I purchased my condo in 2016, loyally telling everyone I knew about their fair pricing and good customer service. Even when my rates raised a little one year, I still stayed with them, figuring it was worth it to stay with the same company. Fast forward to 2019 and I will NEVER recommend them to anyone I know ever again, and I will actively talk people out of bothering with this company. I have 2 cars on my policy, and the policy on my home; in 2016 I had one auto claim, and in 2017 I ended up with three; one of my cars had its driver's window busted in a parking lot, and the other had it's windshield smashed by a rock on the freeway, then one car or another needed a tow. Not large, expensive claims, like a total loss or anything, but I suppose four claims is enough to break the finances of an entire nationwide company because they decided it was too risky to renew my auto policy for 2019. When speaking with their customer service, they provided no option to appeal the decision, or speak with someone empowered to do anything than sit there and do nothing. The initial customer service agent even decided to waste my time by transferred me to their 'escalated department' so that the agent there could do the same level of nothing that the previous agent had done. I would have rather the first agent have just been up front with me rather than trying to pass me off to someone else who had 0 solutions to offer. Liberty Mutual decided in no uncertain terms that they would rather throw away my business and my loyalty based on their nebulous 'account review and statistics, rather than try to work with me and take into account that I have not made a single claim in over a year, the amount of time I have been insured with them, or basic customer service. Look out folks, if you have one bad year and are covered by Liberty Mutual, apparently the fact that you paid for their services means nada. Bye Liberty Mutual, you will not be missed.

Liberty is a joke... after years and no claims, my monthly rate always automatically goes up over 80 dollars a month. Don't even waste your loyalty ...

Would not refund money to me when I cancelled my insurance, instead they sent a refund check to my ex, even knowing that the premiums were being paid out of my check. Than to top it off, months after I was no longer with this POS company, they send me to collections for something they charged me after the fact. I would never use them again. The absolute worse insurance company I have ever had the misfortune to deal with. So glad I left them.

If there was a rating for a zero I would give it. Honestly the worst insurance company ever. My rates continually went up even though I never had a claim in over 10 years. The. When I canceled then continued to charge me for an extra two months! Luckily State Farm called me and is saving me over $1,000 a year on home owners insurance and about $600 on car insurance

Terrible insurance company. Called to get a quote to determine whether or not to get a vehicle (if i can afford it). Got low reasonable quote. Bought the vehicle. Then i call to set up the right track program a month later and they tell me the person put in my information wrong and its more then double what i was quoted! Now instead of $1,300 for the year its $3,900! Absolutely terrible

Nice place to get insurance

Its been 10 days and they have not yet done anything for my accident. No offer for a car rental, no one calling me back for days on a case, not very nice about taking credit for the accident that their liable for. They have not even receive a police report about the case. Their sitting there blaming other departments and transferring to different departments to just to tell me they have not yet received a report. In the meantime I'm waiting patiently for them to do anything to go forward. i've talked to other's who have been in wrecks and they've been helped within the week, its been 2 weeks and nothing. I hope something is done very soon. until then they get a bad report

We signed up for Liberty Mutual through Josh Walpole, based on getting a much better rate than what we were paying. It is was only because he rated us as "married" rather than single that we got this rate, and if he were doing the rating honestly, the savings were not enough to lure us over. When I pointed this out, he sounded frustrated that I was leaving. Honesty matters and to be fraudulent out of the gate is enough to avoid working with this agent. Stay away.

Dropped me after one claim after being a customer for 5 years. Didn’t hear anything about it until my insurance was lapsed after it was suppose to auto renew. So respectfully screw you liberty mutual you didn’t protect me. Go Farmers instead in my opinion.

Horrible customer service. We have left 5 voicemails and 5 emails for Kevin King. Will not return one of them. I guess this is what happens when they owe you money.

great company, always nice and friendly, great prices for individuals.

Can't speak to ANYONE in t g e Sandy office if ur life depended on it! My "Agent" won't call back! Mssg after mssg and still NOT a word! Ur making money off me yet you won't talk to me! Maybe its time i take ALL my policies somewhere else!! Huh Lena Fam???

I had a very good experience. The agent was very polite and helpful.

You know that commercial where the actress says, "Liberty Mutual doesn't want you driving around in 3/4 of a car."? Not true! A total lie! Their insured totalled my car while it was parked. They offered less than 2/3 of the blue book value. I refused their offer. They repeated the same lowball. There was no negotiating. It was a take-it-or leave-it thing. In the end I got my insurance, State Farm, to subrogate the claim. They paid me almost what the car was worth. The law then forced Liberty Mutual to reimburse State Farm.

Worst service I ever received. Took them a month to make a decision and their online way of handling claims from another part of the country/world just doesn't work. No personal service here. I am cancelling today. They did me a favor as I will now be paying much less for more coverage.

Mala atencion, Incluso me cortaron la llamada telefonica

Thought I haven't worked with Will specifically, my experience is being smooth and quite simple. My car got totaled while parked (I know, sucks) but all the headaches went away when these guys started working. They're fighting for me right now! I don't understand the poor reviews, maybe they're the person who hit me and they're mad because of all the evidence I've collected XD. Jks Jks, the other review is too old and my accident happened yesterday. Long story short: Excellent Service, Recommended, Ignore bad reviews - they're probably too biased.

I called to get some docs today, waited on hold for exactly 22 minutes. I decided to call back, waited another 6 minutes. I get that you're busy, but at least let the caller have the option of leaving a voice message instead of sitting on hold listening to the robot talk to me about Liberty Mutual for minutes on end.

When I totalled my car I went for three weeks without hearing from them. Called multiple times to try to find out what was going on and I would always get dumped into a voicemail box. No one would ever return my calls. They assigned me 3 different adjusters and I didn't hear from a single one of them. Called on a Friday in the morning and left a voicemail hoping I'd be able to hear back before Monday since I was told I would hear back within 2-3 days the Monday before the Friday I called. Of course no return call. So when I called back Monday to try to get some answers it dumped me into the voicemail of my new adjuster who now had a different person on his voicemail saying he would be out until sometime in the next month. So I called back again trying to get answers and was told my adjuster was in fact in on the Friday I had called and just hadn't bothered to get ahold of me. I've been without my car for just about a month now and haven't heard a word from Liberty Mutual except when I've made the effort to call them. And I still don't even have any answers. Even when I get through to someone they transfer me to someone else who doesn't pick up and just dumps me in a voicemail and never returns my calls. Very unsatisfactory. Very unprofessional. Will definitely be leaving them as soon as I get a settlement. Also getting my entire family to leave them as we all go through them for insurance. (That's multiple cars, boats, and a house) I would recommend any other insurance company over these clowns. Edit review: turns out it's liberty mutual not this branch in general. When I went in to this branch Dean Peters was very helpful to the best of his ability.

William is knowledgeable in the insurance industry and he is always willing to help you anytime. He is also easy to work with and he will do what he can to help you in your insurance needs.

Will is very quick to respond to any customer's needs and has the knowledge to protect you and your family from unforeseen accidents!

Will Robertshaw is one of the most honest people I know. He will work hard for your family.

I was told my insurance would cost around $75 a month, but turns out it was $75 per pay check (which for me is twice a month). When I saw this on my contract I immediately emailed the woman who had signed me up, and told her I wanted to cancel. I never signed the contract. She never cancelled my contract, and my account was charged anyways. They did reimburse me, but didn't show much sympathy. Seemed like shady business to me. Wouldn't recommend.

Liberty Mutual is a an okay insurance company. They've always treated me well for 25 years with one exception. They advertise they wont raise your car insurance premiums if you have an accident. What they don't tell you is they'll raise your car insurance, home insurance and any other insurance you have every year by 10% or so whether you have an accident, claim or nothing at all. I've never had a claim on my homeowners insurance, but every year it goes up. Then once every 5 years after I complain enough, they re-rate and it drops in price so they can start the 10% raises every year again. They do the same with the car insurance. Despite having no claims and two older cars every year, the rates go up 10%. Then after 5 years, and a dozen phone calls they re-rate and it drops by 35% to 40%. This game of raising premiums every year and then re-rating is tiring and boring.

Accident. Forgiveness my ass another bullshit insurance .