North Carolina

Liberty Life Leaders

Pacesetter

Pacesetter Plus

Pursuit of Excellence

Raleigh, NC

Online

Southeast Region Virtual Agents

Hi Winston, thanks for leaving such a positive review! It was a pleasure working with you. I'm glad I could help you find the right insurance at the right price.

Melissa did a great work on helping me get the insurance at good price where others were charging me almost $200 more on my montly installments.. she also fast on doing all the paperwork.. thank you Melissa keep the good work👍

Hi Amanda, thanks for leaving such a positive review!

Melissa is very knowledgeable and attentive to questions. Lovely to work with!

Erica, we are so glad that you enjoyed your experience. Thank you for your business!

Melissa was wonderful to work with.  She helped us find affordable insurance and she assisted us through the obstacles that came up.  I appreciate all the awesome service she provided.

Hi IIeana, I appreciate the fantastic review! My job is to advise you on all your insurance needs and I am so pleased I could do that. I look forward to helping you again in the future.

Today, I spoke with Melissa Kiner regarding my follow with our Auto policy that I recently changed a week ago with another agent. I briefly explained my concern of the lack of customer service I received last week by the other agents. Melissa immediately recognized and my issue and instantly reassured of the outcome of my process and answered all my questions without me asking them. By the time we were complete with our call, she had sent me my new policy with details and our ID cards. I never had to ask her, she sent them. Melissa is an exemplary employee, she has demonstrated care and concern for me during this time. Thank you is not ENOUGH!!

Ileana O'Sullivan - Thanks for helping me !!

Thanks for sharing your review with us and the community. I’m so glad you had a good experience.

Melissa was fast ,patient and efficient! Great to work with! Don't hesitate to reach out to work with her!

Hi Denise, I appreciate the fantastic review!

Very helpful.  Always quick to answer questions. Pleasure to work with.

Hi Nancy, thanks for leaving such a positive review!

Melissa was very helpful and did everything I requested extremely quickly. Wouldn’t recommend anyone else!

Trina, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

I rated 5 stars because Melissa Kiner did an outstanding job of helping me get home insurance. She was kind, caring and very knowledgeable. If you are looking for prompt excellent service I recommend you look no further.

Hi Abbey, that's great to hear! I loved being of service to you and hope I can assist you again soon.

Melissa has been amazing and supported our move to Durham splendidly.

Your review means a lot to us and lets us know I’m on the right track! When my customers are happy, I am too.

Melissa is excellent. She was very patient with me answering all of my questions.  She took time to look into the very best policies to match my needs. I enjoyed working with her.

Hi Sam, thank you for taking the time to leave us a review. If you have additional needs or questions, please reach out!

Efficient, helpful and always responsive in a timely fashion.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Mary!

Melissa is incredible responsive and helpful! She's been my agent for years and I recommend her often.

Hi David, thanks for leaving such a positive review! I look forward to helping you again in the future.

Melissa is great to work with. Super friendly and always willing to crunch numbers to see what works best for our situation.

Hi, Paris! Thank you so much for taking the time to leave us this amazing review. Insurance is complicated. I love to help make it simple. I look forward to helping you again in the future.

Melissa is wonderful at what she does. Simple service, affordable, and satisfactory overall. I would and will definitely suggest her to others.

Hi Sonya, that's great to hear! I look forward to helping you again in the future.

I’m so grateful for your kind words, Scott. Thanks for sharing your review with us and the community.

Melissa has always been very helpful, I would recommend doing business with Melissa.

Thank you, Victoria! I loved being of service to you and hope I can assist you again soon.

Melissa was really nice and helpful setting me up with Renter's Insurance. She responded back to me in a timely manner and that's always a plus in my book.

Francisco, we are so glad that you enjoyed your experience. Thank you for your business!

My father had Melissa help him years ago and she was great. Now I'm back over a decade later and she still provides excellent service. I asked a lot of questions and she took the time to answer each one thoughtfully. I also appreciated how she took her time to get me a quote instead of rushing to get a sale.

Amazing as always.

Hi Patrick, that's great to hear! I look forward to helping you again in the future.

Excellent and prompt service. Always there to answer all my questions and advise me on my insurance needs.

Hi Tom, thanks for leaving such a positive review! If you have friends who need insurance, please send them my way.

Melissa has been fabulous to work with over the last 10+ years with auto, home, and renters insurance. She is extremely responsive; she is always quick to reply and and always willing to help answer my questions. She's a true professional, great at what she does, and I would highly recommend!

Hi Tom, Thank you for taking the time to leave us a review. I’m thrilled that you are satisfied with our services. I look forward to helping you again in the future.

Melissa is great! She has helped me over the past few years with Home and Auto policies and has always been very professional and helpful in getting me just what I need.

Hi Stephen, thanks for leaving such a positive review! Insurance is complicated. I love to help make it simple. I wish you all the best.

Melissa Kiner got me good price and [ targeted ] coverage on 7 single-family homes that I have as rental properties.  She worked  with me to get prices dramatically lower because I got coverage on JUST THE STUFF THAT MATTERS and not other items that just add unnecessary costs.   I talked to two insurance firms including my current insurance firm before I worked with Melissa but those firms simply would not cooperate to provide a focused/targeted insurance policy.   Thanks Melissa!

Paul, we are so glad that you enjoyed your experience. Thank you for your business!

Fantastic, efficient and friendly service from Melissa today, she also saved me over $1000 on an annual policy.
Thank you Melissa.

Hi Ashley, Thank you for taking the time to leave us a review.

I appreciate the fantastic review and are glad I could be of service. Please don't hesitate to contact me next time you want help with insurance.

Melissa helped me with auto insurance and had wonderful customer service.

I’m so grateful for your kind words, Marian. Thanks for sharing your review with us and the community.

Melissa is an awesome agent. She is very easy to work with and has handled us with highest level of professionalism since we transferred our accounts to the Carolinas. Best of all, she has gotten the best rates and highest discounts!!

Hi Brandon, Thank you for taking the time to leave us a review. If you have additional needs or questions, please reach out!

Hi Tierce, Thank you for taking the time to leave us a review!

Hi Raina, thanks for leaving such a positive review!

Outstanding service!   Highly recommend Melissa.

I’m so grateful for your kind words, Angela. Thanks for sharing your review with us and the community.

Melissa gives World Class Customer service. She is very knowledgeable and professional.

Hi Georgia, Thank you for taking the time to leave us a review. I look forward to helping you again in the future.

Quick & efficient!
Listened to what I needed and provide me with a low cost policy!

Thank you for the 5-Stars! I look forward to helping you again in the future.

Thank you, Michelle! I look forward to helping you again in the future.

I’m so grateful for your kind words, Dulcie. Thanks for sharing your review with us and the community. It was a pleasure working with you. I'm glad I could help you find the right insurance at the right price.

Melissa was very responsive and professional with my inquiry.  She quickly took a look at my account and was able to identify where I could find savings and made changes to my renewal.  I appreciate the timeliness of her response and the good news she was able to find, even after I bugged her multiple times!

Hi Ariana, Thank you for taking the time to leave us a review. My job is to advise you on all your insurance needs and I am so pleased I could do that. If you have friends who need insurance, please send them my way.

Melissa was prompt, professional, and a pleasure to work with. Secured us with better coverage for a lower cost than we were paying for both Auto and Home. Was an easier process than I could have imagined. Highly Recommend.

Rachel, thank you for your review. We appreciate your business! I loved being of service to you and hope I can assist you again soon.

Great service!  Melissa responded quickly to all my questions when we first set up our auto and home a few years ago and just now again when we added a new car.     

Abhi, thank you for your review. We appreciate your business!

Melissa has helped insure our investment property since our purchase. She is very professional and detailed oriented. At renewal time, she asks a lot of questions to ensure the coverage is still comprehensive & optimal but also to make sure that all applicable discounts are applied and levers moved to get us the best combination of coverage and price. For that, we are very thankful to her and to have her on our side.

Hi Raymond, thanks for leaving such a positive review! Please don't hesitate to contact me next time you want help with insurance.

Melissa was very professional and helped me out with my Home and Auto insurance!
Would recommend her to all my friends and family.

Thanks for sharing your review with us and the community. If you have friends who need insurance, please send them my way.

Melissa is a wonderfully responsive and thorough person who came highly recommended. I’m satisfied with every interaction we’ve had and am happy to be the one giving her high recommendations to others now.

Edward, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Melissa has always been prompt in responding to my auto policy questions, and is a straight shooter in advising my decision-making.  She also made me aware of considerable policy savings options by changing providers on auto and rental.  She did so without any prompting by me.

Thank you, Nancy It was a pleasure working with you. I'm glad I could help you find the right insurance at the right price. !

Melissa demonstrates a thorough understanding of her insurance companies, and has saved me thousands of dollars by finding auto and home policies that are cost effective and provide us with the appropriate amount of coverage.

Thank you, Deryl! I work hard to exceed expectations and I'm thrilled you had a good experience.

Melissa is always attentive and responsive to my needs.  She takes time to handle my concernes and ensures that I get what I need. It's a pleasure to work with Melissa and both my husband and I trust her advice and solutions.

Hi Christina, we are so glad that you enjoyed your experience. Thank you for your business!

Hi Allison Wagner, that's great to hear! I’m so glad you had a good experience.

Melissa has made all my transitions seamless. Not only did I move to a different state but have had numerous housing & auto changes. Melissa is quick to respond and answers all my questions. I’m very glad she’s my Liberty agent.

Hanna Johnson, we are so glad that you enjoyed your experience. Thank you for your business!

Extremely helpful and very fast in helping me transfer coverage!

Hi Thorsten Sowa, Thank you for taking the time to leave us a review. If you have friends who need insurance, please send them my way.

Very effective professional with superb service and response time

Hi Lisa H., thanks for leaving such a positive review!

Melissa consistently provides prompt, efficient service and answers all my questions.  Thanks Melissa!

Great service and knew exactly what I needed.

Hi Bianca Reynolds, that's great to hear! If you have additional needs or questions, please reach out!

Melissa is phenomenal! She always finds the best policies tailored to all of my needs.

I’m so grateful for your kind words, MCH van Rensburg. Thanks for sharing your review with us and the community.

Thank you for the 5 stars, Nate Hightower!

Hi Esperanza Torres, Thank you for taking the time to leave us a review.

Melissa was very helpfull and friendly. Very knowledgeable.

Hi, Susan Wallace! Thank you so much for taking the time to leave us this amazing review.

Definitely 5 star rating! I had the best experience working with Melissa to get great insurance at a great rate. Personable, reliable and super fast and easy.

Thank you, Prasanna Obla Bhuvanesh. This review made our day!

I have many of my properties insured with Melissa. She was referred to me from someone I hold in high regards for their professionalism. Melissa was no less - her attention to details, prompt and transparent communication and quality of service was exemplary. Would highly recommend Melissa for anything Insurance ! Wish her the best in reaching even greater heights !

Thank you, Z. Yan. This review made our day!

I had my car insurance from another company for many years, but the increasing premium forced me to look for other options. Then I noticed Melissa and contacted her. She listened to my needs and answered my questions with great patience and knowledge. Eventually she provided an option with the full-year premium almost close to the half-year premium of my current auto insurance. Highly recommended!

Richard Bailey, we are so glad that you enjoyed your experience. Thank you for your business!

We've worked with Melissa for a number of years now and have always received superb service.  She is very responsive with our inquiries and has helped us make informed decisions with our policies and coverages.

Ivan Chernenkii, thank you for your review. We appreciate your business!

Melissa did a great job by reducing my auto insurance price by $500.

Sean Anderson, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Melissa just saved us $550 per year on our bundled auto and home policies by adding an umbrella policy.  Thanks, Melissa!

I’m so grateful for your kind words, Ann Stanley. Thanks for sharing your review with us and the community.

Melissa  was very responsive and quickly found a new car insurance policy  that was a great savings for my husband and myself . She clearly knows the insurance policies and was accessible and very helpful. We will be calling her to help us with our homeowners when our old policy expires.

Thank you for the 5 stars, Katherine Bagley!

Hi, Renee Carroll! Thank you so much for taking the time to leave us this amazing review.

I really appreciate Melissa helping me to get both my girls driving!

We recently moved and Melissa Kiner was fantastic to work with during our transition. She was knowledgeable and provided top-notch customer service!

Melissa Kiner is a wonderful insurance agent. Anytime I have a question about my policy she is always prompt with a response. Liberty Mutual has also been very easy to work with when making a claim. I definitely would recommend.

Hi, Jim Carpenter! Thank you so much for taking the time to leave us this amazing review.

Melissa did a great job of getting quotes for my auto, homeowners and umbrella coverage.  She and Liberty Mutual were able to save me a significant  amount of money compared to my policies.  Her communication was excellent and she responsive to questions.  I highly recommend her and Liberty.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Kile Noe!

Melissa is the best Agent I've ever had to work with out of any company ever. For my apartment insurance SHE Called me. I didn't have to even wait on hold or try to get through the robo promps!

She received information from a co-worker that set up my auto policy and Melissa reached out to me.

We needed to make 2 adjustments and they were done in a timely manor within the same day, just an email away.

If you get Melissa you're in good hands!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Ms. H!

Melissa has been a tremendous help to me! She has been the absolute best, very responsive and answers all of my questions in a timely manner.  Melissa provides very personalized care for her customers. I don't feel like I get lost in the shuffle of a big corporation. She's always just a phone call or email away. I love having her as my insurance agent and plan to stay with Liberty Mutual forever because of her. If Melissa ever changes companies, I'm going with her! I highly recommend her!

Hi, William Siddall! Thank you so much for taking the time to leave us this amazing review.

Melissa is an excellent agent. Very responsive.

B Narcisco, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Melissa once again you did a great job and on top reduced my expense. thank you!

I was in a rush to get new car insurance. She was very helpful and made life so much easier on me stressing I wouldn't have it set up in time.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Brad Frey!

I have been working with Melissa Kiner since 2011. Over the last 10 years I have had several vehicles and two homes. And now I’m in the process of building my third and forever home. During this time, I have stayed with liberty mutual insurance and been extremely happy with them. I have recommended them to friends, co-workers, and family and this is largely in part to my experience with Melissa. She is and has always been personable, professional, and an exemplary well rounded agent. She is always available; I have never had an issue getting in contact with her. She goes above and beyond by periodically checking in on me and my policies, making sure that they are tailored specifically to my family’s needs; frequently resulting is lower annual premiums while maintaining the coverage we need. If you’re looking for a dependable, knowledgeable insurance agent with an attention to detail, please look no further.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Colin Sandberg!

Melissa was very helpful when we moved to the area in 2019. She helped us set up our auto and renters insurance for us without a hitch. She was extremely responsive and friendly. Would strongly recommend!

Thank you for your review. We appreciate your business!

Each year at renewal time Melissa helps me to get the best coverage and price and looks for any discounts available to us.  She responds quickly and is always willing to help.  Very professional and knowledgeable and willing to explain things.

Thank you for the 5 star review! We appreciate you!

Fantastic agent, very helpful. Great to work with! Highly recommend.

Thank you for taking the time to leave us this awesome review!

Melissa is an absolute gem! She of course helped me with my car insurance but also gave me some great advice along the way! Definitely will be going through Melissa from here on out! Thank you for all your help!!

Lexi, thank you for the 5 stars and great review!

Melissa is very helpful and quick to respond!

Always responsive and available to help you with your insurance needs!  Quick to answer any questions you may have and thoughtful, responsive and knowledgeable to your needs / concerns!

Melissa makes insurance needs easily accomplished with all questions answered timely.  Been dealing with her for years. Such a pleasure!

We very much appreciate your review, Bill - thank you!

Both Liberty and my sales rep, Melissa Kiner, have been very good to work with. Melissa is a true professional who responds quickly and helpfully to my questions. A pleasure to do business with them!

Thank you for sharing your experience with the community! We are thrilled to hear about your experience.

Melissa is quick to respond.  She makes insurance needs easy and she will get you the best rates.  Call her!

Thank you for the review! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Melissa is fantastic!  Quick to respond always looking out for your best interest and making sure you have just the right coverage no matter what product you are looking for.

Excellent Experience EVERY TIME. I truly appreciate the excellent and quick service that Melissa always provides.

Great agent. Melissa is very responsive through email/call/texts. I would highly recommend her!

Melissa quickly responds and is helpful in all aspects of my insurance needs.

Thank you for the review and sharing your experience with the community, Jill!

Melissa was very helpful and responsive when I needed coverage in a hurry and from out-of-state.  Highly recommended!

Thank you for sharing this awesome review with the community!

Melissa has always been quick to respond to any questions I have. She provides friendly and, at the same time, very professional service.

Thank you so much for this incredible review! We look forward to serving your insurance needs for years to come!

I can honestly say she is the best agent I have ever deal with.  I was trying to find insurance to lower my rising costs and she searched and worked with me and found the best price and helped me get everything together to switch over quickly and painlessly.  She is very kind and helpful and I highly recommend her!!

Lead Insurance Agent

Comparion Lead Insurance Agent

On the road, the trail, or even the water, Comparion agents can customize insurance coverage for all your vehicles. You’ll save even more money (and time) when you bundle your vehicle and property policies together.

Every home is unique. Comparion agents will connect you with right homeowners insurance coverage for your needs at an affordable price.

Home

Affordable protection for your stuff is a no-brainer. Comparion agents will easily protect the contents of your apartment with the right coverage.

Renters

Ensure financial security for your family. Comparion agents will work with you with to find the right policy, so your beneficiaries will receive the money they need in a difficult time.

Life

Your pets are your best friends, and they deserve the best protection. Comparion agents will help connect you with a policy so your pets get the best veterinary care available when needed, including preventative wellness options.

Get superior protection for complete peace-of-mind. Comparion agents will connect you with a higher level of liability coverage beyond the limits of a typical auto or home insurance policy.

Umbrella

Melissa has been providing our insurance needs and helping us find the most competitive pricing for apples-to-apples coverage.  She is thoughtful and professional. I recommend her for all your insurance needs!

Shatease, thank you so much for the 5 star review! We truly appreciate your kind words.

If you’re looking for a great insurance company and insurance agent look no further! I’ve been with Liberty Mutual several years and Melissa has always been my agent. Anytime I have a question or need assistance all I have to do is send an email and she always responds quickly. Today she was a big help to me. I needed to provide proof of insurance and was having a hard time reaching customer service due to high call volume (which isn’t typical FYI). I let Melissa know and in no time she sent me the document I needed! She also responded back to me very quickly after returning from vacation which I really appreciated. Contact her for a quote!

Thank you so much for the 5 star review, Mark!

I have been working with Melissa and Liberty Mutual for years and they have been great.  Melissa has been extremely helpful and responsive, and Liberty Mutual has been great, especially when my family had to deal with fire damage to our home.

Joshua, we appreciate you taking the time to leave this review - thank you!

Melissa has been extremely kind and helpful in securing my family the best rates for all of our insurance needs! We love her.

Jordan, thank you for sharing your experience with us! We are thrilled and very much appreciate your 5 star review!

Really great experience with Melissa. She gave me detailed options when I was searching for insurance and has been a valuable resource ever since.

Jane, thank you for such an awesome review! We are so glad to hear about your experience!

Melissa has been our insurance agent since we moved to this area.  She is very knowledgeable and has always offered opportunities for our house and auto premiums to be well priced without sacrificing the coverage. Also she is quick to respond to any inquires which is very important for being a good agent. I would highly recommend her to anyone.  Thank you, Melissa, for being a great agent.

Ellen, thank you for such an incredible review!

We were previously with another Insurance company who I can't really say much good about,and so we finally set out to find somebody else. I was so lucky to find Melissa Kiner. She was so thorough and she helped me every step of the way. I had a lot of questions and she answered every one of them but she was efficient and it didn't take a long time.  I appreciate her most for her persistence.  I am beyond busy and I would have let the ball drop time and time again if she hadn't kept calling to remind me where we were in the process.  Yay for good old fashioned customer service!

Kylee, thank you for sharing your experience! We look forward to serving your insurance needs for years to come!

Melissa has been a great help since 2007. She's very quick to respond or help with any questions that we think of when things come up.  Highly recommend.

Thank you! We look forward to serving your insurance needs for years to come!

Melissa is always ready to help and to answer any questions we have about our insurance. We've been working with her for several years and have always been impressed with her knowledge and prompt responses.

What a great review! Thank you for sharing your experience!

Melissa truly cares about her clients and takes a personal interest in making sure her clients have their insurance needs taken care of.

Melissa Kiner

Comparion Lead Insurance Agent | Raleigh, NC

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4109 Wake Forest Rd
The Edge
Raleigh, NC 27607
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