North Carolina

Liberty Life Leaders

Pacesetter

Pacesetter Plus

Pursuit of Excellence

Raleigh, NC

Online

Southeast Region Virtual Agents

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Xinhao! When my customers are happy, I am too.

Melissa is super helpful to help me finalize my car insurance quote. She helps me patiently; gives me the best price I can have and kindly answer all my questions fast. She is the best agent I have ever met. Thank you, Melissa!

Karen, thank you for your review. We appreciate your business!

Melissa was great at helping me get new insurance policies at a better price. She was kind, knowledgeable, and quick to communicate! Highly recommend!

Thank you, Mike! I loved being of service to you and hope I can assist you again soon.

Melissa was able to cut our insurance bill almost in half!!

This review made our day! I appreciate the fantastic review and are glad I could be of service.

The insurance business is in an unprecedented state of change.  We were fortunate to have Melissa thoughtfully guide us through possibilities and solutions within the evolving insurance market.

I’m so grateful for your kind words, Ryan. Thanks for sharing your review with us and the community. Please don't hesitate to contact me next time you want help with insurance.

Melissa was persistent in following up with me and ended up saving me ALOT from my current policy and proved to me that she's there help and has my best interests in mind. Give her a chance, you wont regret it!

Thank you so much for taking the time to leave us this amazing review. I’m so glad you had a good experience.

Melissa was referred to me by another agent who couldn't help me with hurricane protection insurance. She did her research, probably checking several insurance companies and found one in my budget. She was very knowledgeable, professional, courteous and prompt. I would definitely recommend her to others.

Thank you, Marshae! I appreciate the fantastic review and are glad I could be of service.

Melissa is super helpful and responsive. She’s been our agent for years and has really looked out for us. She’s the best in the business!

Thank you, Linda! I appreciate the fantastic review. Please don't hesitate to contact me next time you want help with insurance.

We were referred to Melissa by our Agent in TX, for a move to NC. She contacted us immediately, and had both our renter's and auto policies in place in 2 days! She is very professional and personable. Definitely 5 stars!

I am so glad that you enjoyed your experience. Thank you for your business!

Thank you, Dearl! Please don't hesitate to contact me next time you want help with insurance.

I reached out to Melissa about a year ago to get comparison quotes on the existing coverage that I had.  She is courteous, prompt, communicats via email and personal  phone calls.
She addressed all my concerns and answered all my questions. She was able to save me a lot of money and I gained from her services.  I have since switched my mother's polices over to Melissa as well.  I highly recommend her.

Thank you so much for taking the time to leave us this amazing review. It was a pleasure working with you. I'm glad I could help you find the right insurance at the right price.

Melissa was amazing! She worked to make sure we got the best coverage at the best rate. She helped to save us thousands of dollars!!!

I’m so grateful for your kind words, Judey. Thanks for sharing your review with us and the community.

Melissa does a great job.  When you have a question, she gets back to you promptly.

Julia, we are so glad that you enjoyed your experience. Thank you for your business!

Melissa was very helpful and answered all my questions. Great customer service!

Hi, Daryll! Thank you so much for taking the time to leave us this amazing review. Please don't hesitate to contact me next time you want help with insurance.

Melissa was very helpful, knowledgeable and professional. She was a pleasure to work with and she answered all of my questions. I recommend her for all your insurance needs.

Thank you, Angela! I loved being of service to you and hope I can assist you again soon.

Melissa was extremely helpful with my home insurance questions.  She provided a much needed update  that needed to be done to my policy.

We’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Melissa has been my insurance agent for a number of years and never once have I considered going elsewhere. She’s phenomenal!

Hi Jamilliah, thanks for leaving such a positive review! I loved being of service to you and hope I can assist you again soon.

Melissa is the best!!! Anytime I have a question or concern she gets back to me immediately with answers. She does everything she can to help you get the right coverage (and discounts😊)while saving you time and money.

I’m so grateful for your kind words, John. Thanks for sharing your review with us and the community. Your review means a lot to us and lets us know I’m on the right track!

Melissa has been our life, home and auto agent for over 25 years and is AWESOME! Her industry knowledge, response times and continued, solid advice are second to none! You’re missing the boat if you’re not at least considering her for your insurance/investment needs👍
J&T Gidley

Thank you, Andrey! Please don't hesitate to contact me next time you want help with insurance.

Highly recommend Melissa. She is very prompt, direct and professional. If you need to get a quote please reach to her.

I’m so grateful for your kind words, Ray. Thanks for sharing your review with us and the community.

Melissa was very helpful and friendly and took care of my insurance needs!
I would recommend her to everyone!!
Awesome!

Hi Winston, thanks for leaving such a positive review! It was a pleasure working with you. I'm glad I could help you find the right insurance at the right price.

Melissa did a great work on helping me get the insurance at good price where others were charging me almost $200 more on my montly installments.. she also fast on doing all the paperwork.. thank you Melissa keep the good work👍

Hi Amanda, thanks for leaving such a positive review!

Melissa is very knowledgeable and attentive to questions. Lovely to work with!

Erica, we are so glad that you enjoyed your experience. Thank you for your business!

Melissa was wonderful to work with.  She helped us find affordable insurance and she assisted us through the obstacles that came up.  I appreciate all the awesome service she provided.

Hi IIeana, I appreciate the fantastic review! My job is to advise you on all your insurance needs and I am so pleased I could do that. I look forward to helping you again in the future.

Today, I spoke with Melissa Kiner regarding my follow with our Auto policy that I recently changed a week ago with another agent. I briefly explained my concern of the lack of customer service I received last week by the other agents. Melissa immediately recognized and my issue and instantly reassured of the outcome of my process and answered all my questions without me asking them. By the time we were complete with our call, she had sent me my new policy with details and our ID cards. I never had to ask her, she sent them. Melissa is an exemplary employee, she has demonstrated care and concern for me during this time. Thank you is not ENOUGH!!

Ileana O'Sullivan - Thanks for helping me !!

Thanks for sharing your review with us and the community. I’m so glad you had a good experience.

Melissa was fast ,patient and efficient! Great to work with! Don't hesitate to reach out to work with her!

Hi Denise, I appreciate the fantastic review!

Very helpful.  Always quick to answer questions. Pleasure to work with.

Hi Nancy, thanks for leaving such a positive review!

Melissa was very helpful and did everything I requested extremely quickly. Wouldn’t recommend anyone else!

Trina, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

I rated 5 stars because Melissa Kiner did an outstanding job of helping me get home insurance. She was kind, caring and very knowledgeable. If you are looking for prompt excellent service I recommend you look no further.

Hi Abbey, that's great to hear! I loved being of service to you and hope I can assist you again soon.

Melissa has been amazing and supported our move to Durham splendidly.

Your review means a lot to us and lets us know I’m on the right track! When my customers are happy, I am too.

Melissa is excellent. She was very patient with me answering all of my questions.  She took time to look into the very best policies to match my needs. I enjoyed working with her.

Hi Sam, thank you for taking the time to leave us a review. If you have additional needs or questions, please reach out!

Efficient, helpful and always responsive in a timely fashion.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Mary!

Melissa is incredible responsive and helpful! She's been my agent for years and I recommend her often.

Hi David, thanks for leaving such a positive review! I look forward to helping you again in the future.

Melissa is great to work with. Super friendly and always willing to crunch numbers to see what works best for our situation.

Hi, Paris! Thank you so much for taking the time to leave us this amazing review. Insurance is complicated. I love to help make it simple. I look forward to helping you again in the future.

Melissa is wonderful at what she does. Simple service, affordable, and satisfactory overall. I would and will definitely suggest her to others.

Hi Sonya, that's great to hear! I look forward to helping you again in the future.

I’m so grateful for your kind words, Scott. Thanks for sharing your review with us and the community.

Melissa has always been very helpful, I would recommend doing business with Melissa.

Thank you, Victoria! I loved being of service to you and hope I can assist you again soon.

Melissa was really nice and helpful setting me up with Renter's Insurance. She responded back to me in a timely manner and that's always a plus in my book.

Francisco, we are so glad that you enjoyed your experience. Thank you for your business!

My father had Melissa help him years ago and she was great. Now I'm back over a decade later and she still provides excellent service. I asked a lot of questions and she took the time to answer each one thoughtfully. I also appreciated how she took her time to get me a quote instead of rushing to get a sale.

Amazing as always.

Hi Patrick, that's great to hear! I look forward to helping you again in the future.

Excellent and prompt service. Always there to answer all my questions and advise me on my insurance needs.

Hi Tom, thanks for leaving such a positive review! If you have friends who need insurance, please send them my way.

Melissa has been fabulous to work with over the last 10+ years with auto, home, and renters insurance. She is extremely responsive; she is always quick to reply and and always willing to help answer my questions. She's a true professional, great at what she does, and I would highly recommend!

Hi Tom, Thank you for taking the time to leave us a review. I’m thrilled that you are satisfied with our services. I look forward to helping you again in the future.

Melissa is great! She has helped me over the past few years with Home and Auto policies and has always been very professional and helpful in getting me just what I need.

Hi Stephen, thanks for leaving such a positive review! Insurance is complicated. I love to help make it simple. I wish you all the best.

Melissa Kiner got me good price and [ targeted ] coverage on 7 single-family homes that I have as rental properties.  She worked  with me to get prices dramatically lower because I got coverage on JUST THE STUFF THAT MATTERS and not other items that just add unnecessary costs.   I talked to two insurance firms including my current insurance firm before I worked with Melissa but those firms simply would not cooperate to provide a focused/targeted insurance policy.   Thanks Melissa!

Paul, we are so glad that you enjoyed your experience. Thank you for your business!

Fantastic, efficient and friendly service from Melissa today, she also saved me over $1000 on an annual policy.
Thank you Melissa.

Hi Ashley, Thank you for taking the time to leave us a review.

I appreciate the fantastic review and are glad I could be of service. Please don't hesitate to contact me next time you want help with insurance.

Melissa helped me with auto insurance and had wonderful customer service.

I’m so grateful for your kind words, Marian. Thanks for sharing your review with us and the community.

Melissa is an awesome agent. She is very easy to work with and has handled us with highest level of professionalism since we transferred our accounts to the Carolinas. Best of all, she has gotten the best rates and highest discounts!!

Hi Brandon, Thank you for taking the time to leave us a review. If you have additional needs or questions, please reach out!

Hi Tierce, Thank you for taking the time to leave us a review!

Hi Raina, thanks for leaving such a positive review!

Outstanding service!   Highly recommend Melissa.

I’m so grateful for your kind words, Angela. Thanks for sharing your review with us and the community.

Melissa gives World Class Customer service. She is very knowledgeable and professional.

Hi Georgia, Thank you for taking the time to leave us a review. I look forward to helping you again in the future.

Quick & efficient!
Listened to what I needed and provide me with a low cost policy!

Thank you for the 5-Stars! I look forward to helping you again in the future.

Thank you, Michelle! I look forward to helping you again in the future.

I’m so grateful for your kind words, Dulcie. Thanks for sharing your review with us and the community. It was a pleasure working with you. I'm glad I could help you find the right insurance at the right price.

Melissa was very responsive and professional with my inquiry.  She quickly took a look at my account and was able to identify where I could find savings and made changes to my renewal.  I appreciate the timeliness of her response and the good news she was able to find, even after I bugged her multiple times!

Hi Ariana, Thank you for taking the time to leave us a review. My job is to advise you on all your insurance needs and I am so pleased I could do that. If you have friends who need insurance, please send them my way.

Melissa was prompt, professional, and a pleasure to work with. Secured us with better coverage for a lower cost than we were paying for both Auto and Home. Was an easier process than I could have imagined. Highly Recommend.

Rachel, thank you for your review. We appreciate your business! I loved being of service to you and hope I can assist you again soon.

Great service!  Melissa responded quickly to all my questions when we first set up our auto and home a few years ago and just now again when we added a new car.     

Abhi, thank you for your review. We appreciate your business!

Melissa has helped insure our investment property since our purchase. She is very professional and detailed oriented. At renewal time, she asks a lot of questions to ensure the coverage is still comprehensive & optimal but also to make sure that all applicable discounts are applied and levers moved to get us the best combination of coverage and price. For that, we are very thankful to her and to have her on our side.

Hi Raymond, thanks for leaving such a positive review! Please don't hesitate to contact me next time you want help with insurance.

Melissa was very professional and helped me out with my Home and Auto insurance!
Would recommend her to all my friends and family.

Thanks for sharing your review with us and the community. If you have friends who need insurance, please send them my way.

Melissa is a wonderfully responsive and thorough person who came highly recommended. I’m satisfied with every interaction we’ve had and am happy to be the one giving her high recommendations to others now.

Edward, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Melissa has always been prompt in responding to my auto policy questions, and is a straight shooter in advising my decision-making.  She also made me aware of considerable policy savings options by changing providers on auto and rental.  She did so without any prompting by me.

Thank you, Nancy It was a pleasure working with you. I'm glad I could help you find the right insurance at the right price. !

Melissa demonstrates a thorough understanding of her insurance companies, and has saved me thousands of dollars by finding auto and home policies that are cost effective and provide us with the appropriate amount of coverage.

Thank you, Deryl! I work hard to exceed expectations and I'm thrilled you had a good experience.

Melissa is always attentive and responsive to my needs.  She takes time to handle my concernes and ensures that I get what I need. It's a pleasure to work with Melissa and both my husband and I trust her advice and solutions.

Hi Christina, we are so glad that you enjoyed your experience. Thank you for your business!

Hi Allison Wagner, that's great to hear! I’m so glad you had a good experience.

Melissa has made all my transitions seamless. Not only did I move to a different state but have had numerous housing & auto changes. Melissa is quick to respond and answers all my questions. I’m very glad she’s my Liberty agent.

Hanna Johnson, we are so glad that you enjoyed your experience. Thank you for your business!

Extremely helpful and very fast in helping me transfer coverage!

Hi Thorsten Sowa, Thank you for taking the time to leave us a review. If you have friends who need insurance, please send them my way.

Very effective professional with superb service and response time

Hi Lisa H., thanks for leaving such a positive review!

Melissa consistently provides prompt, efficient service and answers all my questions.  Thanks Melissa!

Great service and knew exactly what I needed.

Hi Bianca Reynolds, that's great to hear! If you have additional needs or questions, please reach out!

Melissa is phenomenal! She always finds the best policies tailored to all of my needs.

I’m so grateful for your kind words, MCH van Rensburg. Thanks for sharing your review with us and the community.

Thank you for the 5 stars, Nate Hightower!

Hi Esperanza Torres, Thank you for taking the time to leave us a review.

Melissa was very helpfull and friendly. Very knowledgeable.

Hi, Susan Wallace! Thank you so much for taking the time to leave us this amazing review.

Definitely 5 star rating! I had the best experience working with Melissa to get great insurance at a great rate. Personable, reliable and super fast and easy.

Thank you, Prasanna Obla Bhuvanesh. This review made our day!

I have many of my properties insured with Melissa. She was referred to me from someone I hold in high regards for their professionalism. Melissa was no less - her attention to details, prompt and transparent communication and quality of service was exemplary. Would highly recommend Melissa for anything Insurance ! Wish her the best in reaching even greater heights !

Thank you, Z. Yan. This review made our day!

I had my car insurance from another company for many years, but the increasing premium forced me to look for other options. Then I noticed Melissa and contacted her. She listened to my needs and answered my questions with great patience and knowledge. Eventually she provided an option with the full-year premium almost close to the half-year premium of my current auto insurance. Highly recommended!

Richard Bailey, we are so glad that you enjoyed your experience. Thank you for your business!

We've worked with Melissa for a number of years now and have always received superb service.  She is very responsive with our inquiries and has helped us make informed decisions with our policies and coverages.

Ivan Chernenkii, thank you for your review. We appreciate your business!

Melissa did a great job by reducing my auto insurance price by $500.

Sean Anderson, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Melissa just saved us $550 per year on our bundled auto and home policies by adding an umbrella policy.  Thanks, Melissa!

I’m so grateful for your kind words, Ann Stanley. Thanks for sharing your review with us and the community.

Melissa  was very responsive and quickly found a new car insurance policy  that was a great savings for my husband and myself . She clearly knows the insurance policies and was accessible and very helpful. We will be calling her to help us with our homeowners when our old policy expires.

Thank you for the 5 stars, Katherine Bagley!

Hi, Renee Carroll! Thank you so much for taking the time to leave us this amazing review.

I really appreciate Melissa helping me to get both my girls driving!

We recently moved and Melissa Kiner was fantastic to work with during our transition. She was knowledgeable and provided top-notch customer service!

Melissa Kiner is a wonderful insurance agent. Anytime I have a question about my policy she is always prompt with a response. Liberty Mutual has also been very easy to work with when making a claim. I definitely would recommend.

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Hi, Jim Carpenter! Thank you so much for taking the time to leave us this amazing review.

Melissa did a great job of getting quotes for my auto, homeowners and umbrella coverage.  She and Liberty Mutual were able to save me a significant  amount of money compared to my policies.  Her communication was excellent and she responsive to questions.  I highly recommend her and Liberty.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Kile Noe!

Melissa is the best Agent I've ever had to work with out of any company ever. For my apartment insurance SHE Called me. I didn't have to even wait on hold or try to get through the robo promps!

She received information from a co-worker that set up my auto policy and Melissa reached out to me.

We needed to make 2 adjustments and they were done in a timely manor within the same day, just an email away.

If you get Melissa you're in good hands!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Ms. H!

Melissa has been a tremendous help to me! She has been the absolute best, very responsive and answers all of my questions in a timely manner.  Melissa provides very personalized care for her customers. I don't feel like I get lost in the shuffle of a big corporation. She's always just a phone call or email away. I love having her as my insurance agent and plan to stay with Liberty Mutual forever because of her. If Melissa ever changes companies, I'm going with her! I highly recommend her!

Hi, William Siddall! Thank you so much for taking the time to leave us this amazing review.

Melissa is an excellent agent. Very responsive.

B Narcisco, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Melissa once again you did a great job and on top reduced my expense. thank you!

I was in a rush to get new car insurance. She was very helpful and made life so much easier on me stressing I wouldn't have it set up in time.

Melissa Kiner

Comparion Lead Insurance Agent | Raleigh, NC

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4109 Wake Forest Rd
The Edge
Raleigh, NC 27607

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