Colorado

Pacesetter

Pacesetter Plus

Pursuit of Excellence

Westminster, CO

Online

Midwest Region Virtual Agents

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.

Adam helped me get a few quotes earlier last year, which was a pleasant experience. He was responsive and very helpful. I didn't end up going with Liberty Mutual at the time since they were more expensive.

However, I was recently shopping around for new quotes when I was contacted by one of Adam's sales associates. They got me good quotes and right as I wanted to purchase an auto + umbrella, they went silent and never got back to me on the umbrella, despite my telling them I had a hard deadline to cancel my old policies.

I'm going to end up just purchasing the policies directly from Liberty Mutual, which is fine and honestly even easier than working with Adam's sales guy. Early on he also kept talking to me about life insurance when I was really clear that I just wanted to run home, auto, and umbrella quotes.

Really weird -- seems like they don't want my business even after doing most of the work to get me customized quotes.

Thank you for taking the time to leave us this detailed feedback. We are sorry and disapointed to hear our service did meet with with your or your daughter's approval, and will work hard to make sure that doesn't happen again.

Adam, I am so incredibly disappointed in the change of your service. Three years ago, I wrote you a well-deserved 5-star review on Google upon your asking. You had been my agent for years & were always attentive, responsive & gave incredible customer service. A little over a year ago, you noticed the review & responded “Thank you”, which blew me away because your service drastically dropped and you and your assistant never responded to emails, called me back or helped with getting ahead of renewal premiums so we could figure out what insurance would be best since Liberty is notorious for teaser rates then bumping rates drastically at renewals. You never even noticed that I moved to another agent the year before. Instead of changing my review, I just deleted it because I felt it was best to let it go. Prior to moving agents, I gave you multiple opportunities to call me back, respond to texts and emails and no one in your office ever did so it was understood that my business didn’t matter so I quietly left. Incidentally, from 2013 to 2021 that totaled $38,000. Not the biggest client, but not the smallest either.

My final update as to why I think it was necessary to post this review. In 2020, my daughter had off campus housing that required renters’ insurance. As a loyal Adam customer, I contacted you to add a renter’s policy to our bundled policies which you added to MY policy account with my daughter’s name as the insured. You never called my adult daughter to confirm, because it was put on my policies, & because I was a co-signer on the rental unit this is how it was done. 3 years later, on 10/23/23 I emailed you & asked you to please cancel the renter’s policy effective 11/06/23 prior to the next prem pmt. I said please & thanks, but no response from you. On Friday 11/3 I received an email from Liberty – the policy is still connected to my address, email & phone – requesting a payment. The policy was not cancelled. I called Liberty directly to cancel it & they refused because it was in my daughter’s name, even though it was under my account. You sure didn’t have a problem adding it to our account in her name though. Liberty the goliath they are, then threatened to send the unpaid amount of a whopping $37 (Annual $125) to collections even though I informed them that a request to cancel was sent to you on 10/23. The monthly premium being $12 – so basically gouging 3 months in premium payments for a cancelled policy that the agent doesn’t respond to complete. The liberty agent then confirmed you were still the agent on record so I emailed you again, then called & left you a message that we needed the policy cancelled per my email on 10/23. I mentioned I was disappointed in how you & your assistant no longer responded, which is why I went to another broker. Later that day still no response, I sent you a text & asked you to please call my daughter to confirm cancellation. You never contacted her either. As of now, the only way to cancel the policy is to get my daughter, while really sick, to call in to Liberty. WHY HAVE AN AGENT THEN? JUST GO STRAIGHT TO THE INSURANCE COMPANY.

Tonight 11/6, daughter calls Liberty & has to pay the $37 to cancel. Adam, I have always treated you with respect, appreciated your service & remained loyal to you up until we became just another number on your client list. Had you responded to the renter’s policy & assisted my daughter, I would have been – oh there’s the Adam I remember. But instead, it just reconfirmed my feelings of being left roadside.

If you decide to go with Adam – in the beginning the customer service is second to none. Then after a few years, you’re just a number that is forgotten and you’re lucky to get returned emails or calls when you have questions. They won’t even know if you left and went to another company, that’s how much they care.

All feedback is important to us and we’re sorry to hear you had a negative experience.

So, this I a revised review. Changing from a 5 star to a one. Adam helped me at first. Saved me, but then he grew so big that now he cares little for his clients. Apparently, I'm not even worth a phone call or assistance anymore.
Had multiple policies with him and even got my mother to go with him. But, he's shown his true colors and service. Yea, I'm taking my business to a person still willing to earn it.

knows everything about insurance and can cover all your insurance needs!!

Thank you for your review and for taking the time to leave a great compliment.

To put it simply, Adam is the man! He is always quick to respond and is knowledgeable and helpful.

Thank you for your positive review and providing feedback.

Adam is so helpful and with such a kind and caring attitude! A great agent!

Thank you Sergio!  We appreciate the fantastic review and for recommending us!

Adam has always been available to assist me with all my insurance needs. I would highly recommend his services to anyone.

Adam is the best Liberty Mutual agent ever. Very responsive and helpful! He will get you whatever you need and will take great care of you!

Adam has been so great! Always answers any and all questions and makes everything so easy. I know a few others that use him as well and we are all more than satisfied. Even referred my parents over to him. Thank you Adam!

Adam saved me $350 dollars every month on my GEICO policy. He also saved my brother $150 or more on his GEICO policy. Adam I don’t know how you did it but you’re a wizard and I am so incredibly grateful and thankful for you and your services. You have a very excited and happy new customer. 10/10 recommend

Adam is the most sincere, caring insurance agent I have ever met. He loves what he does and it comes through in how he treats his customers. Any questions or concerns you may have he addresses promptly and always with resolution. Always looking out for my best interest. He doesn’t  try to sell you a policy loaded with coverages you don’t need. Truly a pleasure to work with.

Thank you, Sheila Pacheco leaving such a positive review and for recommending us!

Adam has been our agent for about 6 years. He always works to get us the best rates and is very responsive. Whenever we have had a claim he makes certain we are connected to the right people and are being taken care of promptly. We highly recommend him and Liberty Mutual for your insurance needs.

Hi Cameron, we appreciatre the fantastic review for taking the time to let us know about your experience!

I have worked with adam for the past few years now. I contacted adam after I heard about liberty mutual from a friend. Adam has been absolutely great to work with. He actually answers his phone when I call and gives me honest advice and has helped save me hundreds if not thousands of dollars the past few years. Adam has helped me with an insurance claim of my house after a few nasty hail storms and helped after my wife was in a car accident last year.
I have nothing but positive things to say about Adam and have recommended him to many people that may be searching for a new insurance company.

Devon Hoing, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Adam was a delight to work with.  Quick and responsive and personable!!  One reason  I have stayed with them because of Adam!

jonathan schrak, thank you for your review. We look forward to helping you again in the future.

Very easy to talk to and informative. Highly recommend to anyone thats unsure on what they want/need for their insurence. Gets everything done fast and to the point.

Hi Laura White, we appreciate the fantastic review am so glad you had a good experience!  We look forward to servicing your insurance needs for years to come.

Adam is a phenomenal insurance agent! Each time I have had questions he has responded quickly and efficiently. He goes above and beyond to help me make the right decision for me!  Adam’s professionalism is one of the many reasons I have been with Liberty Mutual for as long as I can remember!

Thank you, Matthew Watkins. This review made our day!

Adam is great to work with! He is professional in handling any situation you may find yourself in and has a genuine desire to help. Adam also has an expert level of service and understanding of the industry! I highly recommend him for anyone looking to have an expert on your side when it comes to insurance 👍

Thank you for the 5 stars and kind words, Sabrina Medina!

Adam works hard to give you the lowest rates possible and is always there if you have any questions or need any assistance!

Katie Owens, we are so glad that you enjoyed your experience. Thank you for your business!

Adam is amazing! Anytime we have questions, he has no problem answering them for us. I’ve recommended him to multiple people!

Thank you for the 5 stars, Maureen Kurtz!

Thank you for the 5 stars, Tambria O'Brien!

Thank you for the 5 stars and kind words, Demetrius Contreraz!

Adam is a very good rep he has helped me with everything I need from day one...hes very good at his job and has gone above and beyond for me

Adam will help you out at the drop of a hat, whether you are new or existing customer. Adam has always been responsive and polite for the years i have worked with him. His humor is a happy bonus. I highly recommend him!

Matthew McIntyre, thank you for your review. We appreciate your business!

Adam has always been available to help and provide answers to whatever question I throw at him. I appreciate his honesty and openness when presenting options for me.

Ijir Sesoo, thank you for your review. We appreciate your business!

Working with Adam was a breeze! He is fast, responsive, and knows how to anticipate his clients needs. I highly recommend him to anyone looking to get professional service and good value for their money.

Marc O, thank you for your review. We appreciate your business!

Adam is quick to handle business, professional to a T, and gets you the best rates for the coverage that you need.  Any problems that arise get taken care of immediately.  I would highly recommend him to anyone looking for insurance.

Thank you for the 5 stars, Selena Velasquez!

George Fry, we are so glad that you enjoyed your experience. Thank you for your business!

Adam is the most responsive insurance agent we have ever worked with. He is always available to take a call or respond to a request via text. Issues and questions are dealt with quickly and professionally.

Adam is great! He took care of my son getting his first insurance policy and getting him a great deal! Also, he worked with me in changing over to liberty mutual. Contact Adam if you want great customer service! Thank you!

Adam is a personal guy that cares about doing what's right by his customers. Through his help, I discovered I was owed a refund by past insurance. Anytime I needed to get a hold of him it's quick and easy. I'm glad I switched.

Adam is hands down the best! I'm very impressed with how fast he responds and his professionalism. He goes above and beyond!!

Would definitely recommend going with Adam for any of your insurance needs. He is always available when I have any questions or need any help.

Adam has been my go to agent since I bought my car earlier this year. He has been a constant help with every question - from cracks in the windshield to life insurance - and responds so fast, making me feel like an important customer. Not to mention I’m saving a little bit more with Liberty than progressive. I appreciate you Adam for always taking your time no matter the day to help me out. You earned a loyal customer

I switched over insurance to Adam a few years ago because he got me a cheaper rate. Since then he has always answered my questions honestly and responds in a timely manner. He is knowledgeable and professional and I would recommend him to anyone.

Adam is very helpful and attentive to all of my insurance needs.

Adam is always the best in regards of getting all of us the best quote for our auto coverages. He is amazing!!! We are very grateful to have him handling all our insurance needs.

Adam went above and beyond to help my family get insured! It's been great working with him.

Great prices and great response time, super professional and gets things done.

Adam has been honest and extremely helpful! So easy to get a hold of with insurance needs!

Adam has always responded very quickly to our needs.  He helped us so many times with new vehicles and kids getting licenses. I would highly recommend using him.

Adam was really professional to work with. He made this change seem less and worked with my budget! ⭐⭐⭐⭐⭐Starz

Adam is a top notch Insurance agent. He provides me with all the information that I need immediately, thoroughly and effectively. Also Adam responds to my reaching out in a timely fashion and he is always eager to help.

Adam has bent over backwards to assist me.  In a day when customer service is lacking, this is the guy that redefines what excellent customer service is all about.  He will work tirelessly for you.

Adam is awesome, got right to the point and helped me out. Should definitely check him out if you want superior service.

My wife and I have worked with Adam since the fall of 2018 for both home and car insurance. He is a terrific agent: friendly, knowledgeable, quick to respond to requests and follow up. We feel completely confident that we are in good hands with him.

Adam has always provided me with the very best customer Service and product knowledge . I have recommended him to many family and friends .

Thank you for taking the time to leave 5 Stars!

Adam is a great agent!  Very responsive to requests and takes time to explain the different insurance products to you.

Every time I call this man when I need any question answered, he always will reply even if it’s a little bit later he will get back in good timing; but he always answers with my first name and works with me through anything I ask. Spectacular at its finest I believe. 👌🏾

Adam goes above and beyond to try to provide the best insurance coverage.  At one point he drove 2 hours to take pictures of our property in the mountains to provide coverage.

I've been with liberty for a few year's and I couldn't be happier!! Adam is one class act!
My bike,  car and home are all with liberty and they even helped me get a  life insurance policy to protect my family. At a great price!
If I ever have questions about ' anything ' insurance I call Adam,  he always has an answer or helps solve the problem. What's really cool about this is Adam isn't even my agent anymore because I've moved to another state,  but he's always still been there for us !
In short,  it's because of people like Adam keeps me where I'm at and happy that I'm there. Thank you Adam and liberty for being there for me and my family!

Nothing but great customer service,
Adam is very professional and very helpful.

I always get the help i need and any time i have a question, it is answered very quickly and very clearly.

Adam is fantastic, always answers or is quick to get back to you. Always very helpful and knowledgeable, by far best person to work with.

excellent agent. always available for questions and has a good product.

I love working with Adam. He’s so responsive, knowledgeable, & understanding. He helps make practical decisions for your particular situation & is really good at explaining the insurance lingo that is hard to understand. Anytime I reach out to him, he’s so happy to help, & gets the task done quickly. Overall, I would recommend anyone to work with Adam!

Adam almost always picks up the phone or gets right back to you when you have any questions and tries to give the advice that's best for your situation.

Seriously the best insurance agent someone could ask for!! Respectful of your time. He’s super efficient. He’s not only saved me and my family money, but many friends and mutual clients as well!

Adam Finocchio has been a blessing to my husband and I! We bought a new Volvo a year ago and the quick change over of insurance companies was so easy and he found us the best coverage for both vehicles. Thank you Adam!

Adam Finocchio is great to work with, very helpful and quick to respond. More than anything else, he is the reason why I am a Liberty Mutual customer. In addition to the excellent service, Liberty Mutual has competitive prices, great policy options, and convenient, easy to use online/mobile tools. I highly recommend.

Adam has been my agent for a few years now and I have always appreciated how responsive he is and how patient he is at walking me through answering any of my questions. His service is second to none and I will be a lifetime customer!

Adam is by far the best Agent I have worked with in my
All my years working with Insurances. He goes out of his way to keep up on the best rates for my families home and Auto insurance. I have so much confidence in him that I have sent many friends and family to him for the best rates available. I would recommend him to anyone.

Personal and prompt customer
service . - Jeffrey Justice, satisfied customer .

Thank you Maria!  We appreciate the fantastic review and are glad we could be of service.

Over the past few years, Adam has provided exceptional customer service and has proven time and again to be a valuable asset to have around!

Solid dude! Better than calling customer service!!!!!

Adam is always there to answer any questions or concerns I may have. He knows his business inside and out.

Adam goes above and beyond to take care of my needs. He cares about his clients and provides great customer service. I would, and do, recommend Adam for all of your insurance needs!

Professional, timely, incredibly helpful, available, personable, overall great.

Thank you for the 5 stars and recommendation!

Very honest people,  always helping me when I need them and I really recommend liberty Insurance!

Adam is a pleasure to work with. He is very professional and has been super responsive to all of my questions. He was able to save us some money and get us into great insurance. Highly recommend!!

Adam is great. Very helpful with all of our insurance needs, he is very informative on what will work best for us. I recommend him to everyone we know!
Thanks Adam!

Always so easy to work with helps immensely! Love being insured through liberty mutual because of him !

Adam and Jon do a great job for Liberty Mutual. The best ability is....availability!! Both of these gentlemen are always available to assist with questions and issues. Thank you Jon Morse and Adam Finocchio!!

I’ve worked with Adam for several years now; for all my insurance needs. He’s always been straightforward and honest. He helps me save money  whenever possible while making sure I get the products that I need. And he has always provided personal service. Highly recommended.

Adam is super easy to work with which is so important to me when dealing with things like insurance. No one wants to “adult” but he made it way too easy and took care of everything. I appreciate that he texts for most everything which made the process that much easier. Would highly recommend!

Adam was very helpful and to my surprise was able to put together my insurance package together under my budget. I really like the flexibility he has if I have a question after normal 5pm business hours. I'm glad I was introduced to him through the dealership and made the switch to Liberty Mutual. I would recommend Adam to anyone who's looking to get good coverage, affordable premium and awesome customer service.

Adam is fantastic and made sure to work until he got me what I needed. He always responds quickly if I have a question and made me feel like I was working with someone who cared about getting me a great deal!

Adam is amazing, he helped me find an amazing deal on full coverage for my Audi Q5. The monthly payment was mind blowing and the coverage was better than my last insurance company. I doesn't stop there, he helped me find great home insurance after my last home insurance company increased for weird purposes. He was able to find me a coverage that was just as good for less, he explained everything in detail and did not hesitate to answer all my questions. There is more, currently selling the home and have been finding homes for sale to move into. I was able to get ballpark quotes on how much it would cost to ensure these properties from Adam. He was also able to provide information about the properties that I would have never known about, I would refer Adam to anybody this guy is amazing.

Thank you for your professionalism that helps me get the right insurance policy that fitted my need, it helps saving money.  Mr. Finocchio is very responsive agent who always answers questions and guides me to get the good quality and good value of insurance on both homes and car.  It's very nice to have the honest agent standing by when I need help.  I have a peace of mind to insure with the Liberty Mutual insurance.  It is a good company that I always be able to count on.  Thank you for being there when I need help
Sincerely
Kay

Lead Insurance Agent

Comparion Lead Insurance Agent

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Adam Finocchio

Comparion Lead Insurance Agent | Westminster, CO

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10901 W 120th Ave
Ste 190
Westminster, CO 80021

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